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Someone questioned the Costco cake ordering system. You do not question the Costco cake system.

Lucy Huber was confronted by the Costco cake brigade when she posted about the antiquated way you have to order.

Costco retirement party cake
Photo by Annie Reneau

Costco cakes are huge, cheap and delicious. Every time.

Costco is known for many things—their employee satisfaction and retention, their amazing Kirkland Signature generic brand, their massive (and addictive) $4.99 rotisserie chickens, their never-going-to-raise-the-price $1.50 hot dog and soda meal and more.

But one favorite Costco feature that might just top them all? The Costco cake.

Costco cakes are legendary. If you've never had a Costco cake, I'm so sorry. If you have, then you know. They are the trifecta of awesome—huge, cheap and utterly delicious. I don't even like cake that much and I can't stop eating a Costco cake. Like, if you ordered a fancy cake from a fancy patisserie and it tasted like a Costco cake, you'd say, "Oh yeah, that was worth the $ I just paid." Only at Costco, you'd get that delicious of a cake that would feed a thousand people for just $25. (Okay, 50 people, but still—cake for days.)

This is why people have a serious loyalty to Costco cakes, which writer Lucy Huber discovered when she dared to question the Costco cake ordering process on Twitter.



Huber took to the social media platform to share her anxiety over the antiquated way you have to order a Costco cake. You can't call it in. You can't order it online. You have to physically go to the Costco bakery, fill out a paper form at an unmanned cake ordering kiosk, drop your form in the drop box without speaking to a single human being, and then trust that your cake will be there when you return at your requested time.

It was the last part Huber poked fun of when she wrote, “Ordered a cake from Costco and their system is from the 1800s, you write what you want on a piece of paper & put it in a box then nobody follows up and you just show up and hope they made it? I tried to call to confirm & they were like 'if you put it in the box, it will be there.'”

"Oh also," she added, "when I called I had to call the main office bc there was no number listed for the bakery and they told me 'the bakery has no phone'. Truly living in 1802 right now."

Everything she wrote is true. But as she quickly learned, one does not question the Costco cake ordering system, as the Costco cake brigade demonstrated with a deluge of "Trust the system!" and "If it ain't broke, don't fix it!" sentiments.

Multiple people said they'd ordered more than 50 cakes from Costco with their dropbox system and had never had a problem. And any slight anxiety that might cause is worth it for cakes that are that cheap and that delicious. (As one person wrote after their first Costco cake experience, "100/10.")

People who love Costco really love Costco.

Only the Costco fanbase is built on a solid foundation of awesome business practices, fabulous food and great deals.

Even some Costco bakery employees chimed in with some humor and support.

For the uninitiated, someone shared a photo of the magic cake kiosk where you make your choices, hope for the best and are never disappointed.

Huber got a kick out of the response, sharing that she's never had a tweet go viral that fast and she was no longer worried about the box system.

As of this writing, she has not shared whether she received her cake as ordered or whether it was as scrumptious as the Costco cake lovers promised.


This article originally appeared on 5.12.23

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From political science to joining the fight against cancer: How one woman found her passion

An unexpected pivot to project management expanded Krystal Brady's idea of what it means to make a positive impact.

Krystal Brady/PMI

Krystal Brady utilizes her project management skills to help advance cancer research and advocacy.

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Cancer impacts nearly everyone’s life in one way or another, and thankfully, we’re learning more about treatment and prevention every day. Individuals and organizations dedicated to fighting cancer and promising research from scientists are often front and center, but we don’t always see the people working behind the scenes to make the fight possible.

People like Krystal Brady.

While studying political science in college, Brady envisioned her future self in public office. She never dreamed she’d build a successful career in the world of oncology, helping cancer researchers, doctors and advocates continue battling cancer, but more efficiently.

Brady’s journey to oncology began with a seasonal job at a small publishing company, which helped pay for college and awakened her love for managing projects. Now, 15 years later, she’s serving as director of digital experience and strategy at the American Society of Clinical Oncology (ASCO), which she describes as “the perfect place to pair my love of project management and desire to make positive change in the world.”

As a project manager, Brady helps make big ideas for the improvement of diagnosing and treating cancer a reality. She is responsible for driving the critical projects that impact the lives of cancer researchers, doctors, and patients.

“I tell people that my job is part toolbox, part glue,” says Brady. “Being a project manager means being responsible for understanding the details of a project, knowing what tools or resources you need to execute the project, and facilitating the flow of that work to the best outcome possible. That means promoting communication, partnership, and ownership among the team for the project.”

At its heart, Brady’s project management work is about helping people. One of the big projects Brady is currently working on is ASCO’s digital transformation, which includes upgrading systems and applications to help streamline and personalize oncologists’ online experience so they can access the right resources more quickly. Whether you are managing humans or machines, there’s an extraordinary need for workers with the skillset to harness new technology and solve problems.

The digital transformation project also includes preparing for the use of emerging technologies such as generative AI to help them in their research and practices.

“Most importantly, it lays the groundwork for us to make a meaningful impact at the point of care, giving the oncologist and patient the absolute latest recommendations or guidelines for care for that specific patient or case, allowing the doctor to spend more time with their patients and less time on paperwork,” Brady says.

In today’s fast-changing, quickly advancing world, project management is perhaps more valuable than ever. After discovering her love for it, Brady earned her Project Management Professional (PMP)® certification through Project Management Institute (PMI)—the premier professional organization for project managers with chapters all over the world—which she says gave her an edge over other candidates when she applied for her job at ASCO.

“The knowledge I gained in preparing for the PMP exam serves me every day in my role,” Brady says. “What I did not expect and have truly come to value is the PMI network as well – finding like-minded individuals, opportunities for continuous learning, and the ability to volunteer and give back.”

PMI’s growing community – including more than 300 chapters globally – serves as a place for project managers and individuals who use project management skills to learn and grow through events, online resources, and certification programs.

While people often think of project management in the context of corporate careers, all industries and organizations need project managers, making it a great career for those who want to elevate our world through non-profits or other service-oriented fields.

“Project management makes a difference by focusing on efficiency and outcomes, making us all a little better at what we do,” says Brady. “In almost every industry, understanding how to do our work more effectively and efficiently means more value to our customers, and the world at large, at an increased pace.”

Project management is also a stable career path in high demand as shown by PMI research, which found that the global economy will need 25 million more project managers by 2030 and that the median salary for project managers in the US has grown to $120K.

If you’d like to learn more about careers in project management, PMI has resources to help you get started or prove your proficiency, including its entry-level Certified Associate in Project Management (CAPM) certification program. For those interested in pursuing a project management career to make a difference, it could be your first step.

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