+
upworthy
Family

The uncomfortable truth about tipping, explained with stick figures.

It's about time we got to the bottom of this.

This post was originally published on Wait But Why.

Tipping is not about generosity.

Tipping isn’t about gratitude for good service. And tipping certainly isn’t about doing what’s right and fair for your fellow man.


Tipping is about making sure you don’t mess up what you’re supposed to do.

In my case, the story goes like this: In college, I was a waiter at a weird restaurant called Fire and Ice. This is the front page of their website (FYI: those lame word labels are on the site, not added by me):

All photos are from the original WaitButWhy post and used with permission.

That sad guy in the back is one of the waiters. He’s sad because he gets no salary and relies on tips like every other waiter, but people undertip him because at this restaurant they get their own food so they think he’s not a real waiter even though he has to bring them all their drinks and side dishes and give them a full tour of the restaurant and tell them how it works like a clown and then bus the table because they have no busboys at the restaurant and just when the last thing he needs is for the managers to be mean and powerful middle-aged women who are mean to him, that’s what also happens.

Bad life experiences aside, the larger point here is that I came out of my time as a waiter as a really good tipper, like all people who have ever worked in a job that involves tipping. And friends of mine would sometimes notice this and say sentences like, “Tim is a really good tipper.”

My ego took a liking to these sentences, and now 10 years later, I’ve positioned myself right in the “good but not ridiculously good tipper” category.

So anytime a tipping situation arises, all I’m thinking is, “What would a good but not ridiculously good tipper do here?”

Sometimes I know exactly what the answer to that question is, and things run smoothly. But other times, I find myself in the dreaded Ambiguous Tipping Situation.

Ambiguous Tipping Situations can lead to a variety of disasters:

1. The Inadvertent Undertip

2. The Inadvertent Overtip

3. The “Shit Am I Supposed To Tip Or Not?” Horror Moment

I don’t want to live this way anymore. So , I decided to do something about it.

I put on my Weird But Earnest Guy Doing a Survey About Something hat and hit the streets, interviewing 123 people working in New York jobs that involve tipping. My interviews included waiters, bartenders, baristas, manicurists, barbers, busboys, bellhops, valets, attendants, cab drivers, restaurant delivery people, and even some people who don’t get tipped but I’m not sure why, like acupuncturists and dental hygienists.

I covered a bunch of different areas in New York, including SoHo, the Lower East Side, Harlem, the Upper East Side, and the Financial District, and I tried to capture a wide range, from the fanciest places to the dive-iest.

About 10% of the interviews ended after seven seconds when people were displeased by my presence and I’d slowly back out of the room, but for the most part, people were happy to talk to me about tipping — how much they received, how often, how it varied among customer demographics, how large a portion of their income tipping made up, etc. And it turns out that service industry workers have a lot to say on the topic.

I supplemented my findings with the help of a bunch of readers who wrote with detailed information about their own experiences and with a large amount of research, especially from the website of Wm. Michael Lynn, a leading tipping expert.

So I know stuff about this now. Here’s what you need to know before you tip someone.

1. The stats.

The most critical step in avoiding Ambiguous Tipping Situations is just knowing what you’re supposed to do. I took all the stats that seem to have a broad consensus on them and put them into this table:

This table nicely fills in key gaps in my previous knowledge. The basic idea with the low/average/high tipping levels used above is that if you’re in the average range, you’re fine and forgotten. If you’re in the low or high range, you’re noticed and remembered. And service workers have memories like elephants.

2. What tipping well (or not well) means for your budget.

Since tipping is such a large part of life, it seems like we should stop to actually understand what being a low, average, or high tipper means for our budget.

Looking at it simply, you can do some quick math and figure out one portion of your budget. For example, maybe you think you have 100 restaurant meals a year at about $25/meal — so according to the above chart, being a low, average, and high restaurant tipper all year will cost you $350 (14% tips), $450 (18% tips), and $550 (22% tips) a year. In this example, it costs a low tipper $100/year to become an average tipper and an average tipper $100/year to become a high tipper.

I got a little more comprehensive and came up with three rough profiles: Low Spender, Mid Spender, and High Spender. These vary both in the frequency of times they go to a restaurant or bar or hotel, etc., and the fanciness of the services they go to — i.e., High Spender goes to fancy restaurants and does so often and Low Spender goes out to eat less often and goes to cheaper places. I did this to cover the extremes and the middle; you’re probably somewhere in between.

3. Other factors that should influence specific tipping decisions.

One thing my interviews made clear is that there’s this whole group of situation-related factors that service industry workers think are super relevant to the amount you should tip — it’s just that customers never got the memo. Most customers have their standard tip amount in mind and don’t really think about it much beyond that.

Here’s what service workers want you to consider when you tip them:

Time matters. Sometimes a bartender cracks open eight bottles of beer, which takes 12 seconds, and sometimes she makes eight multi-ingredient cocktails with olives and a whole umbrella scene on each, which takes four minutes, and those two orders should not be tipped equally, even though they might cost the same amount.

Effort matters. Food delivery guys are undertipped. They’re like a waiter, except your table is on the other side of the city. $2 really isn’t a sufficient tip (and one delivery guy I talked to said 20% of people tip nothing). $3 or $4 is much better. And when it’s storming outside? The delivery guys I talked to all said the tips don’t change in bad weather — that’s not logical. Likewise, while tipping on takeout orders is nice but not necessary, one restaurant manager complained to me about Citibank ordering 35 lunches to go every week, which takes a long time for some waiter to package (with the soup wrapped carefully, coffees rubber-banded, dressings and condiments put in side containers) and never tipping. Effort matters and that deserves a tip.

Their salary matters. It might not make sense that in the U.S. we’ve somewhat arbitrarily deemed certain professions as “tipped professions” whereby the customers are in charge of paying the professional’s salary instead of their employer, but that’s the way it is. And as such, you have some real responsibility when being served by a tipped professional that you don’t have when being served by someone else.

It’s nice to give a coffee barista a tip, but you’re not a horrible person if you don’t because at least they’re getting paid without you. Waiters and bartenders, on the other hand, receive somewhere between $2 and $5/hour (usually closer to $2), and this part of their check usually goes entirely to taxes. Your tips are literally their only income. They also have to “tip out” the other staff, so when you tip a waiter, you’re also tipping the busboy, bartender, and others. For these reasons, it’s never acceptable to tip under 15%, even if you hate the service. The way to handle terrible service is to complain to the manager like you would in a non-tipping situation. You’re not allowed to stiff on the tip and make them work for free.

Service matters. It seems silly to put this in because it seems obvious, and yet, Michael Lynn’s research shows the amount that people tip barely correlates at all to the quality of service they receive.So while stiffing isn’t OK, it’s good to have a range in mind, not a set percentage, since good service should be tipped better than bad service.

I also discovered some other interesting (and weird) findings and facts about tipping.

1. Different demographics absolutely do tip differently

“Do any demographics of people — age, gender, race, nationality, sexual orientation, religion, profession — tend to tip differently than others?” ran away with the “Most Uncomfortable Question to Ask or Answer” award during my interviews, but it yielded some pretty interesting info. I only took seriously a viewpoint I heard at least three times, and in this post, I’m only including those viewpoints that were backed up by my online research and Lynn’s statistical studies.

Here’s the overview, which is a visualization of the results of Lynn’s polling of over 1,000 waiters. Below, each category of customer is placed at their average rating over the 1,000+ waiter surveys in the study:

Fascinating and awkward. Throughout my interviews, I heard a lot of opinions reinforcing what’s on that chart and almost none that contradicted it. The easiest one for people to focus on was foreigners being bad tippers because, first, it’s not really a demographic so it’s less awkward, and second, people could blame it on them “not knowing,” if they didn’t want to be mean. Others, though, scoffed at that, saying, “Oh they know…” As far as foreigners go, the French have the worst reputation.

People also consistently said those who act “entitled” or “fussy” or “like the world’s out to get them” are usually terrible tippers.

On the good-tipping side, people who are vacationing or drunk (or both) tip well, as do “regulars” who get to know the staff, and of course, the group of people everyone agrees are the best tippers are those who also work in the service industry (which, frankly, creeped me out by the end — they’re pretty cultish and weird about how they feel about tipping each other well).

2. Here are six proven ways for waiters to increase their tips:

  • Be the opposite gender of your customer
  • Introduce yourself by name
  • Sit at the table or squat next to it when taking the order
  • Touch the customer, in a non-creepy way
  • Give the customer candy when you bring the check

Of course those things work. Humans are simple.

3. A few different people said that when a tip is low, they assume the customer is cheap or hurting for money.

But when it’s high, they assume it’s because they did a great job serving the customer or because they’re likable (not that the customer is generous).

4. When a guy tips an attractive female an exorbitant amount, it doesn’t make her think he’s rich or generous or a big shot — it makes her think he’s trying to impress her.

Very transparent and ineffective, but she’s pleased to have the extra money.

5. Don’t put a zero in the tip box if it’s a situation when you’re not tipping — it apparently comes off as mean and unnecessary.

Just leave it blank and write in the total.

6. According to valets and bellhops, when people hand them a tip, they almost always do the “double fold” where they fold the bills in half twice and hand it to them with the numbers facing down so the amount of the tip is hidden.

However, when someone’s giving a really great tip, they usually hand them the bills unfolded and with the amount showing.

7. Some notes about other tipping professions I didn’t mention above:

  • Apparently no one tips flight attendants, and if you do, you’ll probably receive free drinks thereafter.
  • Golf caddies say that golfers tip better when they play better, but they always tip the best when it’s happening in front of clients.
  • Tattoo artists expect $10-20 on a $100 job and $40-60 on a $400 job, but they get nothing from 30% of people.
  • A massage therapist expects a $15-20 tip and receives one 95% of the time — about half of a massage therapist’s income is tips.
  • A whitewater rafting guide said he always got the best tips after a raft flipped over or something happened where people felt in danger.
  • Strippers not only usually receive no salary, they often receive a negative salary, i.e. they need to pay the club a fee in order to work there.

8. According to Lynn, tips in the U.S. add up to over $40 billion each year.

This is more than double NASA’s budget.

9. The U.S. is the most tip-crazed country in the world, but there’s a wide variety of tipping customs in other countries.

Tipping expert Magnus Thor Torfason’s research shows that 31 service professions involve tipping in the U.S. That number is 27 in Canada, 27 in India, 15 in the Netherlands, 5-10 throughout Scandinavia, 4 in Japan, and 0 in Iceland.

10. The amount of tipping in a country tends to correlate with the amount of corruption in the country.

This is true even after controlling for factors like national GDP and crime levels. The theory is that the same norms that encourage tipping end up leaking over into other forms of exchange. The U.S. doesn’t contribute to this general correlation, with relatively low corruption levels.

11. Celebrities should tip well because the person they tip will tell everyone they know about it forever, and everyone they tell will tell everyone they know about it forever.

For example: A friend of mine served Arnold Schwarzenegger and his family at a fancy lunch place in Santa Monica called Cafe Montana. Since he was the governor, they comped him the meal. And he left a $5 bill as the tip. I’ve told that story to a lot of people.

  • Celebrities known to tip well (these are the names that come up again and again in articles about this): Johnny Depp, Charles Barkley, David Letterman, Bill Murray, Charlie Sheen, Drew Barrymore
  • Celebrities known to tip badly: Tiger Woods, Mariah Carey, LeBron James, Heidi Klum, Bill Cosby, Madonna, Barbara Streisand, Rachael Ray, Sean Penn, Usher

I’ll finish off by saying that digging into this has made it pretty clear that it’s bad to be a bad tipper.

Don’t be a bad tipper.

As far as average versus high, that’s a personal choice and just a matter of where you want to dedicate whatever charity dollars you have to give to the world.

There’s no shame in being an average tipper and saving the generosity for other places, but I’d argue that the $200 or $500 or $1,500 per year it takes (depending on your level of spending) to become a high tipper is a pretty good use of money. Every dollar means a ton in the world of tips.

All images provided by Prudential Emerging Visionaries

Collins after being selected by Prudential Emerging Visionaries

True

A changemaker is anyone who takes creative action to solve an ongoing problem—be it in one’s own community or throughout the world.

And when it comes to creating positive change, enthusiasm and a fresh perspective can hold just as much power as years of experience. That’s why, every year, Prudential Emerging Visionaries celebrates young people for their innovative solutions to financial and societal challenges in their communities.

This national program awards 25 young leaders (ages 14-18) up to $15,000 to devote to their passion projects. Additionally, winners receive a trip to Prudential’s headquarters in Newark, New Jersey, where they receive coaching, skills development, and networking opportunities with mentors to help take their innovative solutions to the next level.

For 18-year-old Sydnie Collins, one of the 2023 winners, this meant being able to take her podcast, “Perfect Timing,” to the next level.

Since 2020, the Maryland-based teen has provided a safe platform that promotes youth positivity by giving young people the space to celebrate their achievements and combat mental health stigmas. The idea came during the height of Covid-19, when Collins recalled social media “becoming a dark space flooded with news,” which greatly affected her own anxiety and depression.

Knowing that she couldn’t be the only one feeling this way, “Perfect Timing” seemed like a valuable way to give back to her community. Over the course of 109 episodes, Collins has interviewed a wide range of guests—from other young influencers to celebrities, from innovators to nonprofit leaders—all to remind Gen Z that “their dreams are tangible.”

That mission statement has since evolved beyond creating inspiring content and has expanded to hosting events and speaking publicly at summits and workshops. One of Collins’ favorite moments so far has been raising $7,000 to take 200 underserved girls to see “The Little Mermaid” on its opening weekend, to “let them know they are enough” and that there’s an “older sister” in their corner.

Of course, as with most new projects, funding for “Perfect Timing” has come entirely out of Collins’ pocket. Thankfully, the funding she earned from being selected as a Prudential Emerging Visionary is going toward upgraded recording equipment, the support of expert producers, and skill-building classes to help her become a better host and public speaker. She’ll even be able to lease an office space that allows for a live audience.

Plus, after meeting with the 24 other Prudential Emerging Visionaries and her Prudential employee coach, who is helping her develop specific action steps to connect with her target audience, Collins has more confidence in a “grander path” for her work.

“I learned that my network could extend to multiple spaces beyond my realm of podcasting and journalism when industry leaders are willing to share their expertise, time, and financial support,” she told Upworthy. “It only takes one person to change, and two people to expand that change.”

Prudential Emerging Visionaries is currently seeking applicants for 2024. Winners may receive up to $15,000 in awards and an all-expenses-paid trip to Prudential’s headquarters with a parent or guardian, as well as ongoing coaching and skills development to grow their projects.

If you or someone you know between the ages of 14 -18 not only displays a bold vision for the future but is taking action to bring that vision to life, click here to learn more. Applications are due by Nov. 2, 2023.
Family

The Gen X 'stay at home mom' crisis is real, but what's the solution?

Some moms in their 40s feel like they were lied to about what their "resume gap" would mean.

40-something moms who stayed home to be with their kids are finding themselves in uncharted waters.

A few generations ago, parents had pretty clearly defined roles, with the dad generally being the breadwinner and the mom being the homemaker/stay-at-home mother. Then women's rights movement came along, empowering women in the workplace, ushering in the era of two working parents and producing an entire generation of "latchkey kids."

Now those Gen X latchkey kids are parenting Gen Z, with the pendulum of working motherhood having swung somewhat to the middle. We were raised to believe we could be anything we dreamed of being and that we didn't have to choose between being a mom and having a career. Gen X also became mothers during the heyday of parenting self-help books that impressed upon us the importance of attachment and hands-on childrearing, as well as the era of super-scheduled kids, whose activities alone require a full-time manager.

As a result, those of us in our 40s have raised our kids straddling two worlds—the one where women can have all of the career success we desire and the one where we can choose to be stay-at-home moms who do all the things. At first, we were told we could have it all, but when the impossibility of that became clear, we were told, "Well, you can have it all, just not at the same time."

But as many moms are finding as their kids start leaving the nest, even that isn't the full truth.

Keep ReadingShow less
Identity

Mom stands strong after another parent criticizes her child's 'disgusting' Asian lunches

It’s encouraging to know that hundreds of people took her side and supported her.

A young girl eats with chopsticks.

A story recently posted on Reddit shows a mother confidently standing up for her culture and daughter in the face of intolerance. Reddit user Paste-Clouds-808 shared the story on the AITA forum to ask who was right in the situation.

Over 2,900 people commented on the story, and they overwhelmingly agreed that it was her.

The mother, 38, regularly cooks Asian foods for her daughter Lily, 7, and packs them in her school lunch. The mother was raised by a half-Japanese mom, so the foods have always been a part of her life, and her family loves them, too.

“Oftentimes I’ll either give my daughter some leftovers from last night's dinner, plus a fruit/veggie and a snack, or I’ll make her a quick little bento box or some other thing really quick,” the mother wrote.

Keep ReadingShow less
Education

Mother of 7 stunned to learn the ‘Alphabet Song’ has been changed to get with the times

There's a good reason for the update. But it's jarring, to say the least.

Jessica Skube can't believe that they changed the 'Alphabet Song.'

The oldest published version of the melody to the “Alphabet Song” was in 1761. However, because it’s the same melody as “Twinkle Twinkle Little Star” and “Baa Baa Black Sheep,” it's hard to trace it to its original composer.

The “Alphabet Song” is so deeply entrenched in American culture that it almost seems sacrilegious to change a piece of music that’s one of the first most of us ever learned. But after all these years, some educators are altering the classic melody so that there is a variation when the letters L-M-N-O-P are sung.

This change shocked popular TikTokker Jessica Skube, who documents life raising 7 children with her 2.6 million followers. Nearly 10 million people have watched her video revealing the significant change, and it’s received over 56,000 comments since first being published in late 2020.

Keep ReadingShow less

This kid gives an impressive acting performance.

Some kids just have a natural knack for acting. Frequently, a flair for the dramatics can cause parents significant grief (Ferris Bueller-style) but it can also be a source of non-stop entertainment.

A viral video of a kid putting on an Oscar-worthy performance in his new Halloween costume is a prime example.

The video shared by @saddiegau on TikTok has been viewed a million times, and when you watch it you'll see why. The kid dons an inflatable costume that makes it look like a large green alien is carrying him around, which is pretty funny all on its own. But the horror movie scene that ensues is practically an acting masterclass.

Keep ReadingShow less
Family

Husband fulfills pregnant wife's every food craving—from rice crispy sliders to 'sweetdogs'

Pregnancy cravings can leave expectant mothers fantasizing about the strangest culinary concoctions.

@kayandtayofficial/TikTok

They should really make a cookbook.

Pregnancy cravings can leave expectant mothers fantasizing about the strangest culinary concoctions.

It goes so far beyond pickles and ice cream—women might find themselves pulling up to a McDonald’s drive thru when previously they never ate red meat, piling different forms of dairy products onto one another, dipping Cheetos into literally everything.

And that’s not even accounting for the non-food cravings that some women report having, like laundry detergent, chalk, paper, dirt. Yum.

And while cravings are a natural part of pregnancy—caused by the body seeking certain nutrients or to balance out dopamine levels—it doesn’t make them any less of a wild ride.

Keep ReadingShow less
Joy

Single woman shares the hilarious 'deal breaker' she uses when she doesn't want a second date

Jo Brundza has mastered the art of painlessly getting out of a second date by making them reject her.

How Jo Brundza gets out of a date.

It's uncomfortable for people to tell someone they met for a first date that they aren’t interested in a second one because nobody enjoys hurting another person’s feelings. TikTokker Jo Brundza has mastered the art of painlessly getting out of a second date by making them reject her.

How does she do it? Once she realizes she doesn’t want to see them again, she rants about the moon.

“From that realization and on, I spend the rest of the date trying to convince the other person that I don’t think the moon is real,” she says. Now, many folks out there incorrectly believe that the moon landing was faked, but she goes a step further by saying the massive object doesn’t exist at all.

Keep ReadingShow less