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online safety

via Google and Freepik

Google's new personal information removal submission page.

In the internet era, the idea of personal privacy is all but a myth.

With a few keystrokes just about anyone can get your home address, phone number, email, age and the names of your family members. The fact that this information is readily available puts us all in the dangerous position of being the victim of fraud, stalking and violence.

What makes the situation even worse is that our information was put online without any of our consent.

The good news is that Google just made a big change that gives us all a little more control over our personal information. On April 27, the company announced it will allow anyone to request removals of their personal information from its Search feature.

“Open access to information is a key goal of Search, but so is empowering people with the tools they need to protect themselves and keep their sensitive, personally identifiable information private. That’s why we’re updating our policies to help people take more control of their online presence in Search,” Michelle Chang, Google’s Global Policy Lead for Search, announced on the company’s blog.


"[T]he internet is always evolving—with information popping up in unexpected places and being used in new ways—so our policies and protections need to evolve, too," Chang continued.

The new policy also allows people to request the removal of personal information in Search that could be used for financial fraud such as log-in credentials or account numbers.


Although Google’s new policy is a step in the right direction, it doesn’t cure the problem altogether. "It's important to remember that removing content from Google Search won't remove it from the internet, which is why you may wish to contact the hosting site directly, if you're comfortable doing so," Chang said.

Do you have any personal information that pops up in Google Search that you’d like to have removed?

Visit the topic’s support page, scroll down and click the “Start removal request” link. As you follow the prompts you will be able to specify the personal information that shows up in Search and will be asked to share a list of relevant search terms, such as your full name, maiden name and nickname. You’ll also be able to share supplemental details before submitting the request.

After your request is submitted, you should receive an email from Google confirming the request was received. It’s unclear how long the removal process will take.

Google’s new policy changes come during a surge in online fraud. The Federal Trade Commission reported that consumers lost $5.8 billion to scammers in 2021, a jump of 70% from the previous year.

A big portion of fraud is committed through online scams as well as identity theft and telephone solicitations.

In an attempt to give the FTC more power to fight back against fraud, U.S. Senator Maria Cantwell, chair of the Commerce Committee, will introduce legislation this week to make it easier for the Committee to sue deceptive companies and scammers.

“If the FTC remains disarmed of this critical authority, millions of consumers and small businesses who’ve been scammed, swindled, or locked out of competitive marketplaces will never be made whole,” Cantwell said in a statement.


This article originally appeared on 05.03.22

"We suck at dealing with abuse and trolls on the platform and we've sucked at it for years," said former Twitter CEO Dick Costolo in a leaked 2015 memo.

"It's no secret and the rest of the world talks about it every day," he continued. "We lose core user after core user by not addressing simple trolling issues that they face every day."

It was a surprising admission about one of the service's biggest flaws. On Twitter, sharing other users' posts as easy as a single touch, but that also creates the opportunity for regular people going about their day on Twitter to wind up the target of harassment from thousands of other users at a moment's notice.


Former Twitter CEO Dick Costolo. Photo by Kevork Djansezian/Getty Images.

Since the memo leaked, Twitter has been trying to solve some of the more obvious problems by adding a quality filter meant to weed out threatening messages from spam accounts and creating a path to account verification. Still, these steps weren't enough, and the torrent of abuse its users experience was hurting the company financially.

This week, Twitter announced a number of new tools meant to address the abuse problem, and they look like they might be pretty helpful.

(Trigger warning: Hate speech and transphobic slurs follow below.)

For one, they're expanding the mute feature so users can opt out of conversations and notifications including certain words. This is a big step forward since one of the bigger problems targets of harassment deal with is the aftermath of a tweet that's getting too much attention from the wrong crowd.

More importantly, Twitter is clarifying its terms of service, making it easier for users to file a report, and providing training to support staff to ensure they're up to date on the latest policies. The hateful conduct policy bans abusive behavior targeting people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease.

What does online harassment look like, anyway? Here's some of what I get sent my way on a regular basis:

It's not especially fun, but while hurtful, it's usually not too bad.

Other times, though, the messages contain violent threats. For example (and this gets a little graphic):

The problem is that in many of these cases, there hasn't been anything a user could do to prevent these messages from coming.

You can block a single user, but once they've shared your tweet with everyone who follows them, chances are their followers will come after you. It's an infinite loop of blocking people. You can also report violent threats as abusive, but once Twitter goes through the process of reviewing the report, they often reply with a simple note saying that the tweets reported didn't violate their terms of service.

This is by no means limited to Twitter. Facebook has a similar problem with its reporting process, coming off as ineffective and sometimes arbitrary.

It's all somewhat understandable. As businesses, Facebook and Twitter have to find a balance between protecting free and open speech and shielding users from harm. Within hours of the announcement of new anti-harassment tools, Twitter suspended a number of high-profile accounts known for engaging in targeted harassment — that's certainly a start.

With new technology changing our world all the time, it's important that we remember to treat one another as human beings. Anti-bullying efforts will play a crucial role in years to come.

Whether it's on Twitter, Facebook, or in virtual reality spaces, online privacy and harassment protection plays an important role in society. It's easy to forget that there is a real human being on the other end of these online conversations. It's easy to treat them as undeserving of respect. It's easy to lose empathy for the world.

It's harder to do the right thing, but that doesn't change that it is, in fact, the right thing.