Stanford expert shares the number one phrase that people good at small talk always use
This will make your next party a lot easier.
Some friends enjoying a polite conversation at a party.
Many people don’t like small talk because it forces them to have conversations about trivial topics such as the weather, what they saw on TV the night before, or their weekend plans. Other people don’t like it because it causes them anxiety to talk with someone they may not know well.
Either way, research shows that small talk actually is a big deal. Julia Korn at Forbes says that small talk enables us to find common ground and shared interests, build muscles to overcome social discomfort, and lays the groundwork for transitioning into more serious, deeper topics.
It also makes us feel good. Studies show that a quick exchange with a barista while getting coffee can result in feelings of belonging and increased happiness.
So, how can we get more out of small talk and make it more comfortable?
Stanford lecturer, podcast host, and communication expert Matt Abrahams told CNBC that one small phrase does both: “Tell me more.”
He learned the phrase's value by listening to his mother, who had “impressive interpersonal skills.” “Her favorite phrase was ‘Tell me more,’ and it happens to be one that people who are good at small talk always use,” Abrahams wrote.
The Stanford expert says that the simple phrase works because it is a “support response” that encourages what the speaker is saying instead of being a “shift response” that brings the conversation back to you.
Suppose you’re talking to someone at a party who’s complaining about a lousy dinner they had at a local steakhouse. “The steak was overcooked, and the service was terrible,” they tell you. A proper support response could be, “Tell me more about the service” or “What else didn’t you like about the dinner?"
“Comments like these give your partner permission to expand on what they said or provide deeper insight,” Abrahams wrote.
On the other hand, a shift response that brings the conversation back to you would be something like, “I once had a bad dinner at a steakhouse…” and then you told that story. People who overuse the shift response are often seen as self-centered or the type of folks who have to make everything about themselves.
That’s a rather annoying personality trait that doesn’t make people a lot of friends or an enjoyable person to work with in the office.
Support responses such as “Tell me more” or “What happened next” are a great way to guarantee that you follow another proven conversation strategy, the 43:57 rule. A marketing whiz over at Gong.io took a deep dive into 25,537 sales calls with the help of AI and discovered a cool tidbit: sales went through the roof when the salesperson chatted 43% of the time and lent an ear for 57%. They've dubbed it the "43:57 rule."
Now, while this gem of wisdom came from business calls, think about our daily chats with friends. It's all about tuning in and showing you care about what the other person has to say. Everyone loves to feel heard and valued.
In the end, the trick to being a great conversationalist isn’t all about being witty, charming, or informed, but simply knowing how to listen.
This article originally appeared last year.
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Millennial mom struggles to organize her son's room.Image via Canva/fotostorm
Boomer grandparents have a video call with grandkids.Image via Canva/Tima Miroshnichenko
Information from the NICABM website regarding the "Window of Tolerance."Photo Credit: The National Institute for the Clinical Application of Behavioral Medicine 
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Gen Xers and Millennials share 17 of the strangest things their Baby Boomer parents do
"My mom writes her emails in MS Word, then attaches the Word document to the email."
A Baby Boomer couple.
Generational fights have raged since the dawn of time, and a recent spat between Millennials and Baby Boomers is no exception. Baby Boomers, who raised Millennials, accuse the younger generation of being entitled and irresponsible with money. At the same time, Millennials accuse Boomers of having it easier economically while making it harder for those who came after them.
Where is Gen X in the battle? Probably off in the corner somewhere, saying, "Whatever." Aside from the generational sniping, there are some things the older generation does that are just plain baffling to younger people. Whether it's outdated worldviews, a refusal to adapt to modern technology, or a lack of self-awareness, Baby Boomers can do some strange things.
To help the younger folks get over their frustrations with parents from the "Me Generation," a Redditor asked: "What is the most Boomer thing your parents still do?" The stories were pretty funny and relatable, showing that almost everyone with parents over 60 is dealing with the same thing.
Here are 17 of the "strangest" things people's Baby Boomer parents do:
1. Phones on full blast
"Play iPhone slot machine games at full volume in the doctor’s office."
"My dad pretty much exclusively has his phone on speaker, and just walks around in public talking with it at max volume (and talking really loud himself). I’m like 'Dad, the entire supermarket doesn’t want to listen to you, and Uncle Jim complains about how often you have to pee.'"
2. Still using checkbooks
"My mom balances her checkbook every week. They still have a landline."
"And she probably has way more money than you will until she dies!"
3. Email issues
"My mom writes her emails in MS Word, then attaches the Word document to the email."
"Like the email is just the virtual envelope for the digital letter."
4. Restaurant jokes
"All those little restaurant comments.
'Wow, they'll let anyone in here!' when seeing a friend at said restaurant.
'Thanks for having us, not everyone will' to the waiter at the end of the meal.
'As you can see, it was terrible' when the staff takes away the clearly entirely eaten plate.
'You're going to have me floating away in a minute' when more water is put into their glass"
5. Always have to mention race
"Constantly mentioning the race or ethnicity of everyone she mentions. Never with any negative connotation or comment, but usually, there is no reason for it to be relevant to the conversation."
"My Jewish mother will always whisper the word 'black' in case anyone hears her: 'So the nice black man at the hardware store helped me find the right garden hose.'"
6. Googling their Google
"Typing Google on Google before they Google the thing they’re looking for."
"In the Google search bar, they type Google? Lol."
7. Getting a job is a cinch
"Believing you can walk into a business and hand in a resume. If you have a college degree in any field, they'll hire you."
"Just physically hand over your resume to HR or the hiring manager. You'll make a mark and get hired!! Call the office and ask to speak to HR/Hiring Manager."
Any Millennial who argued with their Boomer parents about how hard it is to land a good job should feel vindicated by a 2022 study, which found that most older Millennials didn't secure good jobs until their early 30s, while most Boomers did so in their 20s. "To secure a good job, young adults need to acquire more education and high-quality work experience than was necessary for previous generations," the researchers wrote.
8. Why are they together?
"Stay married forever while they behave like neither one of them can stand each other."
"I'm on the other side of that. After my mom passed, my dad now acts like their marriage was picture perfect and they were the love of each other's lives, even though they couldn't stand each other for at the very least 40 of the 54 years they were married."
9. Collectables or hoarding?
"Think their 'collectibles' are truly valuable."
"My mom insists her Hummels are going to put my kids through college!"
"Mine are the Thomas Kincade paintings. She has a Victorian glass piece that might actually be worth something, but those damn paintings are the real investment."
10. Can you grab the mail?
"Ask me to bring in the mail when they go away for more than 24 hours."
"My parents think everybody is standing at the door waiting for the mailman every day, and don’t believe me when I tell them that some people go days without checking their mail. They think everybody is waiting for the mailman every day because 'somebody might send them a check.' Like, really?"
11. Zero responsibility
"'Well, I guess I was just a bad father.' Yeah. That attitude of anti-responsibility is exactly why 3 out of 4 of your children don't talk to you."
"Ha! Have the same dad, do we?"
12. Comment on people's appearance
"Comment on EVERYBODY’s body/appearance/weight. The first thing my dad does after not seeing me for a year is poke me in the gut and tell me how fat I am."
13. Boomer panic is real
"Literally throwing their hands up in a panic when they don't understand something. Where did they learn that?"
"Or just saying 'well, I don't know', especially when that comes right after you explaining it and showing them how to do something, with them nodding along and asking relevant questions all the way through."
In a video by YourTango, editor Brian Sundholm tried to explain Boomer panic in an empathetic way: "Most of us nowadays know the importance of recognizing and feeling our emotions." Sundholm then quoted therapist Mitzi Bachman, who explained that when people struggle to express their emotions, it can result in an "unhinged" reaction.
14. Annoying Facebook posts
"Post nonsensical rants on Facebook for other boomers to like, share, and comment. Often these rants are political, but not always. Basically cringe-fest."
"Most people won't do it, but share this post if you believe in god and freedom."
"I do NOT give Facebook permission to use my photos and personal information!"
15. Dinner pushers
"While we're eating breakfast. What do you want to do for supper?"
"Can't we enjoy this meal without worrying about the next?"
16. They print everything
"My boomer in-laws print EVERYTHING! The number of times I have said, 'quit wasting ink, email it to me, or text me the link. Or just text me the schedule, don't print it out.' GPS on their phones? Nope...print a map."
"Boomers and their paper man. My dad has finally started using the internet, but he still prints everything he likes. Like he'll see a boat listing on Craigslist and print the entire page, including a massive color photo of it, and he's definitely not going to be buying it either. He's got a stack of papers that is the internet that sits by his recliner. He just sits there with Fox News on (though it's usually muted for some reason, that's a plus) and looks at his papers."
17. Flirting with servers
"My dad is 77 still flirts with the young waitresses. It's f**king weird for everyone."
"He thinks he is in cute old man territory, but he is not."