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Pop Culture

Insiders share 'secrets' the average person doesn't know about their industries

From accessing paywalled studies to getting free upgrades, people in various industries are spilling the beans.

woman hiding her mouth with a book
Canva

There's a lot of behind the scenes info most of us don't know.

One strange reality of life is that there's a lot that happens behind the scenes of…well, everything…that people simply never know about. I'm not talking about deep state conspiracies here or anything, just normal run-of-the-mill industry secrets that only people who work in those industries knows.

Some of these "secrets" are actual secrets meant to be kept sacred, like how certain magic tricks work. Some are things we don't really want to know, like how the sausage gets made. And some are simply things that industry folks know but don't bother to inform the rest of us about, like the fact that the average movie theater employee really doesn't give a hoot if you sneak in candy as long as you're not obvious about it.

We're all curious, though, about what goes on in the back room, behind the counter, under the radar, etc. So when someone on Reddit asked "What industry 'secret' do you know that most people don’t?" people flocked to answer—and to see what people said.


To be clear, there's no way to officially verify these insider secrets, but it's still fun to see what people who work in various industries reveal.

Do you know who actually wrote that nonfiction book you loved?

"Most—probably 80 percent or more—of the books on the nonfiction bestseller list (autobiographies, memoirs, political/business books, etc.) are ghostwritten.

Source: am ghostwriter." – RSquared787

The ghostwriter added an encouraging caveat, though:

"Most (good) ghostwritten books are a true collaboration: somebody with an amazing story (or great idea/argument or whatever) who genuinely has the 'goods,' so to speak… but not the major league-level writing chops it takes to execute the best/most effective/most entertaining version of their story. So they bring in a specialist who knows the craft of storytelling and how to structure and execute something on the scale of a book, and—together, over the course of a year or so of deep collaboration—they bring the story to life. It’s the only way these voices would be heard in book form, in a lot of cases, and (IMHO, as someone who collaborates on these books), there’s no downside as long as the author genuinely invests time and effort."

The house always wins, but especially on slot machines

"I saw how slot machines for casinos were designed... don’t play slots." – Eliza_Lisa

"I had a buddy that was in the casino industry and claimed that 80% of their profits came from slot machines. This was the older mechanical types. The newer computerized ones can be programmed to do anything." – Mo_Jack

That security guard? Not all that helpful if the ish hits the fan.

"I'm an unarmed security guard.

Every now & then I'll get a comment from someone about how they're glad I'm around in case there's an active shooter or something.

Yea; if that happens? We're not doing anything aside from getting ourselves to safety and calling the cops.

We're literally told in training that if we try to intervene directly with an active shooter we'll be fired." – disinfo_bot_47·


"'Detect, Deter and Report' was the slogan at Securitas back in the day.

We were frequently told we were there for insurance purposes and were expected to NOT take action beyond calling the cops and getting ourselves to safety.

Great student job." – IBoris

Want to see a study that's behind a paywall? Just ask the researcher.

"I'm an academic researcher and I can speak for a huge number in my field when I say:

If you want access to our studies and they're behind a paywall, you can email us and we will send you the study.

We are genuinely delighted to share and if you want further context for the results or what have you, I'll always try my best to oblige.

The only limiters on that last bit is that:

  1. the original data for the study might have reached the end of our right to keep it, in which case it will have been destroyed.
  2. I might have forgotten details or I might have written that paper during a particularly hectic time and my file system might be total shit.

Also a lot of us are on ResearchGate and various social media things so you can contact us through there. If you can't contact us directly or we're being slow, one of the other authors on the paper might be contactable." – and_so_forth

Bestsellers might be bestsellers because people buy their own books

"The New York Times best seller list has a lot of people on it who buy massive numbers of their own books." – Ibringupeace

"Apparently, there is a symbol that indicates that while it did make best seller status, there was a bulk buy. A footnote, if you will, or similar to an asterisk." – spoda1975

"It’s a dagger! †" – Tarledsa

(It's true.)

Private messages aren't 100% private, in case you hadn't figured that out yet

"Worked in online community management and social media for years - Admins CAN read all of your PMs. Private only means private from the masses, not from administration, we had to be able to read them to check reports of abuse, grooming, illegal activity etc. I can't tell you how much cringeworthy shit I had to read through, especially from guys trying to hook up." – will_write_for_tacos

You may not have actually witnessed your baby's first steps

"If your baby goes to a nursery/daycare, chances are those weren't their 'first' steps/words etc that you witnessed. Industry standard is to not tell parents when these things happen as it makes them feel bad. I've seen kids up and walking about the room for weeks, even months before their parent proudly announced at drop off that they 'Took their first steps last night.'" – by_the_way_mate

Being extra nice can get you some sweet free upgrades

"If you’re nice to hotel staff they are more likely to give you free sh*t." – Archibald_Thrust

"A good friend of mine (Korean) visited las Vegas for her honeymoon. The husband was just a student at the time and she worked at a call center to pay their bills. When they were checking in at the hotel, the man at the front desk asked where they were from. She told them we are from Korea! And the man responded," oh I love Korean food!". They were a bit early to check in so they left their bags and went out to get some food at a local Korean restaurant. When they came back they bought some food for the front desk guy and when they handed the food over the guy was shocked and upgraded them to the penthouse. Little did my kind friends know, the guy was a manager and the penthouse was available. Friend sent me pics after they got in their room and wow... Las Vegas penthouse is probably a room I will never be able to afford in my lifetime... All for a little Korean food they got a memory they will never forget." – GroovinBaby

"Oh for sure. I worked in hospitality for years, and all my favorite guests got upgrades, free snacks, etc. And the awful guests got the exact opposite lol." – PalerEastMadeIt

True

Been stressed this week? Who hasn’t. That’s why we’re bringing you the latest in good news—five animal-themed stories we guarantee will put a smile on your face.

This week, we’re celebrating:

The most entertaining animal photos you've ever seen

Jason Moore/Comedy Wildlife Photography Awards 2023 and © Tzahi Finkelstein /Comedy Wildlife Photography Awards 2023

Need a laugh? How about a dozen laughs? Look no further than the 2023 Comedy Wildlife Photography Awards, a competition started in 2015 that focuses on the lighter side of wildlife photography. More than 1,800 photographers from around the world submitted photos, and the finalists—from a kangaroo playing air guitar to an arguing set of greenfinches—will absolutely make your day.

Healthier, happier, rescued pets

Hundreds of thousands of pets are relinquished to shelters each year, and many vulnerable pet populations—such as disabled and elderly dogs—can be hard to place in loving homes. Fortunately, Subaru has sponsored the rescue, rehabilitation, and adoption of more than 134,000 of these pets through the Subaru Share the Love® Event. As the largest corporate donor to the ASPCA® (The American Society for the Prevention of Cruelty to Animals®), Subaru and its retailers are donating a minimum of $300 to charities like the ASPCA for every new Subaru purchase or lease during the 2024 Subaru Share the Love Event, happening now through January 2, 2025.

This animal-centric (and adorable) creative writing assignment 

Amy McKinney, a third-grade teacher in Pennsylvania, recently had a genius idea for teaching her class persuasive writing: Rather than have them formulate an argument for an imagined audience (boring!), McKinney partnered with a local animal shelter and had her class write persuasive descriptions of each animal to help them get adopted. Each student chose a pet to write about and sent their essays to the shelter to display and post to the shelter’s social media channels. Student engagement was “tremendous,” said McKinney, and there’s no doubt these persuasive paragraphs made a huge difference in these shelter pet’s lives. Adorable.

The dog who saved his owner with CPR (yes, really)

Dogs have made the news for saving humans before, but have you ever heard of a dog performing CPR? That’s exactly what Bear, a Siberian Husky-Golden Retriever mix, did in 2022 when he found his owner unconscious on the floor after suffering a major heart attack. Not only was Bear able to quickly call for help, he even jumped on his owner’s chest repeatedly while someone else called the paramedics. Thanks to Bear, the owner survived what should have been a fatal heart attack. Now that deserves some head scritches.

Bee populations have reached a record high

macro shot photography of beePhoto by Jenna Lee on Unsplash

Honeybees are essential to the planet, as they pollinate over 130 types of fruits, vegetables, and nuts. For years, honeybee numbers have been in decline—but happily, that’s starting to change. The US has added almost a million bee colonies in the past five years, with more than 3.8 million honeybees in total.

For more ways to smile, check out how Subaru is sharing the love this holiday season.

via Pixabay

When parents can't step up, should grandparents step in?

A story that recently went viral on Reddit’s AITA forum asks an important question: What is a parent’s role in taking care of their grandchildren? The story is even further complicated because the woman at the center of the controversy is a stepparent.

At the time of writing her post, the woman, 38, met her husband Sam, 47, ten years ago, when his daughter, Leah, 25, was 15. The couple married five years ago after Leah had moved out to go to college.

Leah’s mom passed away when she was 10.

When Leah became pregnant she wanted to keep the baby, but her boyfriend didn’t. After the disagreement, the boyfriend broke up with her. This forced Leah to move back home because she couldn’t afford to be a single parent and live alone on a teacher’s salary.


Leah’s story is familiar to many young mothers facing similar difficulties.

The father isn’t involved in the baby’s life as a caretaker or financially. Sadly, research shows that 33% of all children in the U.S. are born without their biological fathers living in the home.

a young mother holds her baby

Single motherhood comes with unique hardships.

via Alexander Grey/Unsplash

The new mother is a teacher and can’t afford to live on her own with a child. In 2019, a study found that out the top 50 U.S. cities, Pittsburgh is the only one where a new teacher could afford rent.

Today, Portland, OR has joined the very short list of cities where an "average teacher can afford 91.3% of apartments within community distance of their school" according to a recent study.

The stressors of taking care of the baby made Leah realize she needed help.

“But once she had the baby around 4 months back, Leah seemed to realize having a baby is not the sunshine and rainbows she thought it was,” the woman wrote on Reddit. “She barely got any sleep during the last four months. All the while Sam was helping her with the baby while I did almost all chores myself.”

“Now her leave is ending. She did not want to leave the baby at daycare or with a nanny,” the woman continued. “Sam and I both work as well.”

Leah asked her stepmother if she would stay home with the baby. The stepmother said no because she never wanted to have a baby and she has a job. “I asked why Leah can't stay home with the baby herself,” the woman wrote. “She said how she was young and had to build a career. I said many people take breaks to raise kids, and she broke down crying about how she was so tired all the time being a mom and needed something else in her life too.”

A woman holds a newborn baby.

The demands of new motherhood are usually all-encompassing.

via Pixabay

After the woman told her stepdaughter no, her husband pressured her to stay home with the baby. But she refused to give up her job to raise her stepdaughter’s child. “Leah said yesterday how she wished her mom was alive since she would have had her back. She said I didn't love her, and my husband is also mad at me,” the woman wrote. The woman asked the Reddit community if she was in the wrong for “refusing to help my stepdaughter with the baby,” and the community responded with rapturous support.

"[The woman] should tell her husband to knock it off and stop trying to pressure her into raising his daughter’s baby. If he wants a family member to look after her baby while she works, then he can do it," user Heavy_Sand5228 wrote.

"This is Leah's baby that she alone chose to have. That doesn't obligate you to change YOUR life to suit her desires. The whole business of saying you don't love her because you won't quit your job to watch her baby is manipulative and messed up, and I'm shocked your husband is siding with her," user SupremeCourtJust-a** added.

Leah and many women like her are in this situation because, in many places, teachers are underpaid, rent is high, and not all dads pay child support, even those required by law.

Another commenter noted that the baby is much more the father’s responsibility than the stepmother's. "To add, Leah should consider seeking child support from her ex. Her kid should be getting that money," Obiterdicta wrote.

While there are resources to help stepparents connect with their stepchildren and step-grandchildren, it's important to remember that the responsibility to raise a child ultimately rests with the parent(s).

This article originally appeared last year.

Julie McFadden and former President Jimmy Carter.

Former President Jimmy Carter is known for being one of the most beloved former presidents in American history for his resolve to use his talents to help others, whether it was eradicating the Guinea worm or his work with Habitat for Humanity into his late 90s. Carter says that his faith is the big reason for his resilience. “I have one life and one chance to make it count for something,” he said. “My faith demands that I do whatever I can, wherever I am, whenever I can, for as long as I can with whatever I have to try to make a difference.”

The man who held the presidency from 1977 to 1981 went into hospice in February 2023 but has lived much longer than most expected. Carter has made 2 public appearances in that time, the first in November 2023 for the funeral of his wife of 77 years, Rosalynn and on October 1, 2024 for his 100th birthday. When Carter was wheeled into his wife’s funeral, some family members expressed shock and worry about Cartter’s appearance.

Since beginning hospice care, Carter has appeared frail and gaunt without expression and mouth agape. It shouldn’t be shocking for a person who has reached the age of 100 to appear so fragile, but it’s right to be concerned that he may be uncomfortable in such a state. However, Julie McFadden, also known as Hospice Nurse Julie, settled a lot of people’s fears in a TikTok video where she explained Carter’s appearance and why he’s most likely comfortable during his transition.

McFadden has assisted over a hundred people in their final days and is the author of the bestseller, "Nothing to Fear."

@hospicenursejulie

#greenscreenvideo #greenscreen Jimmy Carters 100th birthday! #hospicenursejulie #hospicenurse #jimmycarter #education

What is Jimmy Carter's condition?

“I have been tagged in this Jimmy Carter turns 100 years old today video,” she begins her viral TikTok with over 600,00 views. “So many times people asking me, why does he look like this? Is he okay? Does this mean anything? As a hospice nurse, this video was not alarming to me. Jimmy Carter, to me, looks just like someone who was 100 years old on hospice and getting towards the end of their life.”

She then speculated on what his life is like at age 100. “Jimmy Carter is likely sleeping 20 to 22 hours a day. He is likely not really eating and drinking, which is all normal and to be expected at the end of life. So that's why he looks so thin. He looks cachectic. His body is slowly shutting down and the more we just let his body be the guide, the better he will be.”

A lot of people are concerned about the way that Carter’s mouth seems to be permanently open. McFadden says that is due to muscle wasting. “His mouth is hanging open because it takes muscles to keep your mouth shut. And at the end of life, those muscles relax. So he is likely so relaxed that when he's sleeping, which is most of the time, even when he's in a wheelchair, he's asleep, and his muscles relax, so his mouth hangs open.”



McFadden also addressed many people's concerns: Should Carter have been brought outside to celebrate his birthday with his family in such an advanced state? Should he have been in front of the cameras?

“In my opinion, it's up to the family. The family knows that person best,” McFadden said. “From what we know of Jimmy Carter, he was a family man who loved being around his family. So why not be around him and celebrate his one hundred? One-hundredth birthday and bring family around, bring him outside. They know his personality. They must think he would love this. So let's do it. We don't have to keep dying people hidden away.”

McFadden is such an incredible gift because we tend to lock away the dying and talking about death and hospice is a very uncomfortable topic for most. This lack of information leads us to believe that someone in Carter’s position suffers. But, according to McFadden, he’s probably comfortable and relaxed. McFadden knows that when people better understand Carter’s condition, they will probably feel better about their final days as well.


Fowl Language by Brian Gordon

Brian Gordon is a cartoonist. He's also a dad, which means he's got plenty of inspiration for the parenting comics he creates for his website, Fowl Language (not all of which actually feature profanity). He covers many topics, but it's his hilarious parenting comics that are resonating with parents everywhere.

"My comics are largely autobiographical," Gordon tells me. "I've got two kids who are 4 and 7, and often, what I'm writing happened as recently as that very same day."

Gordon shared 15 of his oh-so-real comics with us. They're all funny 'cause they're true.

Let's get started with his favorite, "Welcome to Parenting," which Gordon says sums up his comics pretty well. "Parenting can be such tedious drudgery," he says, "but if it wasn't also so incredibly rewarding there wouldn't be nearly so many people on the planet."

Truth.

I hope you enjoy these as much as I did.

1.

parenting, comics, humor

“Welcome to parenting."

via Fowl Language

All comics are shared here with Gordon's express permission. These comics are all posted on his website, in addition to his Facebook page. You can also find a "bonus" comic that goes with each one by clicking the "bonus" link. Original. Bonus.

2.

food allergies, fussy, picky eaters

Eating is never fundamental.

via Fowl Language

Original. Bonus.

3.

sleep deprivation, children, isolation

Adjusting the coping mechanism.

via Fowl Language

Original. Bonus.

4.

ducks, birds, fowl

I used to be cool.

via Fowl Language

Original. Bonus.

5.

naps, popcorn, movies

Naps happen.

via Fowl Language

Original. Bonus.

6.

politics, advice, education

Rolling with the punches.

via Fowl Language

Original. Bonus.

7.

emotions, therapy, emotional maturity

Tears happen.

via Fowl Language

Original. Bonus.

8.

insomnia, sleep deprivation, kids

It’s time to get up.

via Fowl Language

Original. Bonus.

9.

psychology, toddlers, family

The benefits of experience.

via Fowl Language

Original. Bonus.

10.

babies, diapers, responsibility

Is it gas?

via Fowl Language

Original. Bonus.

11.

sociology, grief counseling, dads

Everyone gets therapy, yea.

via Fowl Language

Original. Bonus.

12.

moms, dress up, costumes

Everyone has a role to play.

via Fowl Language

Original. Bonus.

13.

doctor, medicine, pediatrics

What’s up doc?

via Fowl Language

Original. Bonus.

14.

sports, competition, aggression

Everyone gets a participation ribbon.

via Fowl Language

Original. Bonus.

15.

theatrics, advice, Dan Gordon

Perception shifts.

via Fowl Language

Original. Bonus.

I love Gordon's comics so much because they're just about the reality of parenting — and they capture it perfectly.

There's no parenting advice, no judgment, just some humor about the common day-to-day realities that we all share.

When I ask him about the worst parenting advice he's ever received, Gordon relays this anecdote:

"I remember being an absolute sleep-deprived wreck, sitting outside a sandwich shop, wolfing down my lunch quickly beside my 1-month-old son, who was briefly resting his lungs between screaming fits.

A rather nosy woman walked up to me and said, all smugly, 'You should enjoy this time while they're easy.' It was the exact worst thing anyone could have said to me in that moment and I just wanted to curl up on the sidewalk and cry."

Who hasn't been on the receiving end of totally unneeded and unwanted advice? That's why Gordon's comics are so welcome: They offer up a space for us to all laugh about the common experiences we parents share.

Here's to Gordon for helping us chuckle (through the tears).


This article originally appeared eight years ago.

Community

Family finds surprise gift on mom's memorial bench after leaving balls of yarn as a tribute

"I just hope this is a reminder to everyone that the simplest act of kindness from you can completely brighten a stranger’s day."

Family finds surprise gift on mom's grave after leaving yarn tribute

Losing a loved one is difficult. It feels exceptionally more difficult when the person you've lost is your parent but you do what you can to keep their memory alive. Everyone has their own way of doing this. It could be that they've planted a tree to put their ashes around or they wear their loved one's favorite sweater on rough days.

There's no right or wrong way of paying tribute to someone that has passed as it's usually a personal decision. When Robin Epley, a writer for the Sacramento Bee lost her mother Cynthia in 2019, she and her father went with a bench design for her grave marker so they could sit with her. The bench is made of stone with her mother's picture emblazoned on the front.

On a more recent visit to the memorial bench, the pair decided to leave balls of yarn as a tribute since the mom was an avid crocheter, teaching Robin the craft at just six years old. The small act of remembrance was just that, a tiny gesture that meant something that a passerby may not understand. After leaving, the pair didn't think much of it until they returned for another visit only to find a surprise waiting for them on that very bench.

pink and green flower bouquet on brown concrete wall Photo by Caroline Attwood on Unsplash

Someone had taken the yarn and knitted a scarf out of it, draping it over the area of the bench that displayed Cynthia's name. There was no note left with the handmade gift. Just a scarf created by someone that decided to turn a family's tribute into a piece of wearable love and a couple of bouquets of flowers.

Robin shared a photo of the bench with the knitted scarf visible on X, explaining how the scarf got there, writing, "im sobbing: My mom was a big crocheter, so on her bench at East Lawn, my dad and I left one of her balls of yarn as a tribute. He just went back today after a few weeks to tend to the site, and someone had used the yarn to knit mom a scarf."


People were moved by the act of kindness by a stranger with some even suggesting possible culprits to the artistic endeavor, one of which caught Robin's attention. In a follow up comment, the grieving daughter writes, "I don’t know who did it, though someone has suggested it was the wonderful staff or volunteers at @EastLawnSac, a group which my mom was a part of. I just hope this is a reminder to everyone that the simplest act of kindness from you can completely brighten a stranger’s day."

Others chimed in to share their own stories of loss and ways of coping, while also admiring what this anonymous knitter did for the family of Cynthia.


One person writes, "Oh that is so special. I wear the joggers my mom wore the last time I saw her. I remember she had them on backwards because I could see the pockets. She laughed her familiar laugh for me one last time. That was two years ago. It's getting easier. Thanks for sharing."

Someone else gives their guess on who might have done such a kind gesture, "This is so sweet. I know there are a lot of regular visitors and volunteers who like to care for the memorials, but my money is on a staff member having done this. The staff and leadership at East Lawn are very special people."

Cry Hug GIF by HollyoaksGiphy

Robin and her dad may never find out who made the scarf using the yarn they left behind, but that act of kindness will stay with them both for years to come, and Cynthia would approve.

"Knowing someone out there who didn’t even know my mom cared enough to do this has me in total shambles. honestly, it’s totally something my mom would have done for someone else, karma is real," Robin says in response to another commenter.

It doesn't always take a lot to be kind to others but it can turn someone's day around. Sometimes people just need a reminder that someone out there cares, even if it doesn't always feel that way. Acts of kindness can go a long way.

Culture

Woman stands for entire 7-hour flight and sparks massive debate on airplane etiquette

Passengers were annoyed, but commenters had some empathetic theories.

envisionaries/TikTok & Leo McLaren/Unsplash

People just can't stop finding new ways to drive each other crazy on airplanes. Whether it's using kids as an excuse to try to switch seats, eating smelly food, standing and block the aisles immediately after landing, or having phone calls on speakerphone, airplanes have become hotbeds of bad behavior. The unique cocktail of travel stress, cramped spaces, alcohol, and altitude seems to have a big effect on our judgment for some reason.

One passenger recently went viral for some interesting behavior during a long flight. And let's just say, her fellow passengers couldn't stand it.

Richard Duong posted a video on TikTok of a passenger several rows ahead of him on a flight. The caption: "Lady stood on my flight the ENTIRE 7 hour duration watching her movie."

Although the video is short, it definitely backs up his claim. Through several clips stitched together, we see a blonde woman standing in the aisle staring at her back-of-seat screen. Lights on? She's standing there. Lights go off? Still standing there.

Duong mentioned in a comment that she did return to her seat when the pilot turned on the seatbelt light, but otherwise, she was standing the entire time.

He also mentioned that passengers on the flight were definitely annoyed. People asking to squeeze by to get to the bathroom, and even the flight attendants trying to serve drinks, were less than thrilled that she was blocking the aisle for so long.

I can imagine it made the passengers around her uneasy, too. Have you ever sensed someone standing over you and felt a sort of unexplainable anxiety? It must have driven the people seated near this woman absolutely bonkers!

We've heard of people having too much to drink or taking their socks off during a flight, but standing the entire time has to be a new one.

@envisionaries

#onthisday


Commenters on the video — unlike some passengers on the flight — had a lot of empathy for the mysterious standing woman.

Apparently, there are a lot of reasons someone might want to stand for *checks notes* seven hours straight.

Some people suggested the woman had a clotting disorder and couldn't sit down for long.

Others speculated about back issues like sciatica, a broken tailbone, severe motion sickness, a herniated disc, or fibromyalgia. Someone said the woman probably had restless leg syndrome.

interior of an airplane with seats and movie screensAlev Takil/Unsplash

The theories just kept coming — to date, the video has racked up nearly a million views and 800 comments.

Duong, who posted the video, probably had the most likely explanation: "I thought she was standing just to stand."

It's true — some people just like to stand! Maybe they read an article about the dangers of sitting and leading a sedentary lifestyle, or maybe it just feels good and relaxes them. The mystery woman could very well have restless legs or a back injury, but maybe she just felt like standing except when she was specifically told not to.

What I loved about the response to Duong's video was the outpouring of empathy. People were really willing, and even eager, to excuse the woman's admittedly pretty obnoxious behavior by justifying it with a medical reason.

It was honestly really refreshing to read the incredibly laundry list of possible medical conditions that could make someone want to stand for an entire flight. We're often so quick to assume the worst in people — that mom trying to switch seats with her kid is just trying to take advantage, people who stand up right away after landing are just being jerks, etc. It's rare that we stop to think and realize that we don't know their story, their medical history, what happened to them earlier that day, what they're really like as a person.

In a follow up video, Duong clarified: "Yes she would get out of the way (for passengers and crew), she was very polite, no fuss or anything, but it did impact the flight."

"The video was not meant to be mean or judgmental. The video was never about her as a person. It was a funny, unexpected event. A woman standing on a flight for seven hours, you don't see that every day."