Could You Talk To A Person Who Just Killed Someone You Were Trying To Protect?

We've all heard the phrase "Never negotiate with terrorists," but is that actually the smartest solution? Whether you've never heard of a terrorist before, or you speak to thousands of terrorists every single day, knowing what to say when you get a terrorist face to face doesn't always come naturally.At 0:40, Mitchell Reiss discovers why he was given the assignment.At 2:11, he relates a story about former terrorists speaking to victims.At 6:59, frustration crops up for negotiators at every turn.At 9:50, we learn a crazy secret that every government needs to negotiate.