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Heroes

Instacart delivery driver trusted her gut instinct and ended up saving a customer's life

"You're supposed to take a picture and leave, and I could not just leave."

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.

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She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."



@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp



Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.



@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy



Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.

This article originally appeared three years ago.

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Old Navy Cozy Socks

Dashawn Hightower was only 3 years old when doctors discovered he had a tumor wrapped around his kidney.

He went through two years of intensive treatments that included having a needle stuck under his chest to make sure his kidney was still working.

Eventually, he made it out the other side cancer free but sans one kidney.


"Every day, I just think I’m lucky to be here," Dashawn says.

Dashawn Hightower. All photos via Dashawn Hightower, used with permission.

However, the experience wasn't only hard on him — his mother and two younger sisters were seriously affected as well.

Dashawn's mother became extremely overprotective of him, even after he was declared healthy again.

"She didn’t want me to do anything," Dashawn recalls. "No sports. No after school activities."

His mother raised him and his sisters on her own, and it was always difficult to make ends meet. So when Dashawn got into his teens, he decided to find a way to lift some of the burden off of her, even if it meant worrying her a little bit in the beginning.

It began with him attending a 6 a.m. meeting at his school about a student-focused career-building program.

When he reached high school, he joined This Way Ahead — an internship program designed to help teens get a leg up on their future.

An intern working at Old Navy.

The internship program is one of the efforts under Old Navy's cause platform ONward!. The brand is actually expanding the program through a trigger donation this Black Friday. You can buy their cozy socks for $1, and each purchase will result in a $1 donation to Boys & Girls Clubs, up to $1 million. The money will go to creating an employment program for Boys & Girls Club youth, offering them career coaching and a first job at Old Navy stores.  

It's all about giving kids the skills they need to succeed in the workplace.

Every day, the program focused on a different job-based subject — what questions to ask at an interview, how to write a great resume, customer conflicts, etc. Slowly but surely, Dashawn felt his confidence building. He knew he could be a great business leader.

"It taught me responsibility," Dashawn says. "I own all my actions."

As a result, Dashawn started taking care of his sisters more. He'd help them with their homework and get ready for school. And soon, he landed his first job.

Dashawn with his mom at his Old Navy job.

"[The program] helped me to have the upper hand when I interviewed for a position at Old Navy," Dashawn recalls.

Not surprisingly, he aced the interview and was brought onboard as a paid intern in 2014. Last year in November, he was hired as a full-time staff employee, and today, he's a business and training operations specialist at Old Navy's Herald Square location in New York City.

He's finally getting to lift some of the financial strain off his mom, and she could not be happier with how far he's come.

She even remembers the first time he bought her a pair of shoes. She had the receipt framed.

Today, Dashawn takes every opportunity that comes his way to make life better because he knows he might not have had a life at all.

Dashawn with interns in the TWA program.

"I could’ve died when I was 3," Dashawn says. "So I’m going after everything I can, the most I can. I’m hungry."

He tries to instill the same go-getter attitude in his associates and the interns he now manages. Many of them come directly from Old Navy's first jobs program, so they're already at the top of their game. But they still come to him sometimes with questions or concerns about their next steps. Since he's been in their shoes, he shares the same advice he's given himself in the past.

"No matter what you do, you always show your best," he says. "And every time you complete a certain chapter, it’s just a chapter. You have the whole book to complete. You have the whole journey to look forward to."

Most Shared

This pro choreographer is most proud of his work with one surprisingly amateur crew.

Dance provides an outlet that can help kids cope with emotional, social, and behavioral problems.

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Old Navy Back to School

Cedric Gardner has been on TV, in movies, and on stage with some of the most famous names in music.

But that’s not what he’s most proud of.

Nor is it the 33-year-old dancer's stint on "So You Think You Can Dance," his tour with Miranda Cosgrove, or his choreographed commercial that aired during the Super Bowl that he feels most excited about.


His crowning achievement is a music video he created with his students about how music has the power to lift us up and take us to places that once felt impossible.

All images via Old Navy.

In Milwaukee, Gardner uses his artistic talent to help at-risk kids learn to connect with and express their emotions in a productive and empowering way.

Through dance, they communicate a powerful message about learning and leadership.

Gardner joins other educators from across the country who partnered with Old Navy's cause platform ONward!to create an album of songs that encourage kids to let their unique selves shine through.

Gardner and his students had the opportunity to make a music video about the power that education holds to help young people advance in life, knock down obstacles, and change the status quo by being a leader who changes the world. Watch:

He's empowering students through music and dance with his new song #ONward. It's hard to stop watching this one!

Posted by Upworthy on Monday, July 31, 2017

Since Gardner began mentoring kids in dance in 2013, colleagues have noticed that his students have better focus, more self-control, and increased self-confidence .

These are attributes that empower them to engage with the educational opportunities that they need in order to succeed as adults.

Gardner's students are all part of Boys & Girls Clubs of Greater Milwaukee, where Gardner is just one of many mentors who provide positive role models and productive activities for kids in order to help them thrive.

Research shows that dance can actually be a form of therapy, one that has a deeply profound impact on a child's developing mind.

For Gardner's students, dance provides an outlet for self-expression and improves self-image, which helps them better prepare to cope with emotional, social, and behavioral problems.

Even for kids with relatively unproblematic backgrounds, the art of movement set to music can be a useful tool to build skills like discipline, healthy self-expression, and confidence.

Gardner's work is a great reminder of how important the arts are in helping kids achieve academic success.

Teachers who are also mentors help give kids a better shot at a better life.

Learners, like Gardner says, become leaders — and leaders change the world.

Corrections 8/11/2017: Gardner toured with Miranda Cosgrove, not Avril Lavigne. His age has also been corrected.

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Idea of a rapping teacher sound awkward? Actually, he's awesome.

It may sound dorky, but wait till you hear him to judge.

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Old Navy Back to School

The idea of a teacher rapping probably makes you want to cringe, right? A for effort ... and for awkward.

But Mr. Reed stunned students when he came up with an awesome rhyme-infused rap designed to get his new fourth-graders pumped for the new school year.

The music video was called "Welcome to the Fourth Grade," and his students were totally feeling it. For obvious reasons, it went viral in August 2016.


[rebelmouse-image 19529839 dam="1" original_size="1788x1094" caption="Reed in his music video, "Welcome to the Fourth Grade." Image via Mr. Reed/YouTube." expand=1]Reed in his music video, "Welcome to the Fourth Grade." Image via Mr. Reed/YouTube.

His love of rap coupled with the ridiculous amount of excitement over the video made him eager to incorporate music into school life as often as he could.

So Reed spent much of the school year encouraging kids to embrace their own creativity and musicality. Some even got together to make their own music video, which was featured on the local news.

Tomorrow, a few kids from the hood will perform their very own song on the local news. I don't care what anyone says: if you give kids the tools and the opportunities to be great, they will, every.single.time.

Posted by Mr. Dwayne Reed on Wednesday, June 21, 2017

Today, Mr. Reed is continuing to spread his inspiring message in a new video series he helped put together with teachers across the country.

The video series powered by Old Navy was created to launch its cause platform of the same name, ONward!The album features several new songs written and performed by teachers about how they take the next generation to the next level. The songs celebrate the more "awesome" aspects of school, aka reasons kids should be amped about going back.

His offering — "Welcome Back to School" — makes one cool introduction to the fifth-graders at LEARN Campbell elementary in Chicago, where Reed is headed this fall.

He first caught our attention with his viral musical approach to teaching kids. Now, thanks to the #ONward program, he and other like-minded teachers are back with an entire album.

Posted by Upworthy on Monday, July 24, 2017

Another teacher, Beth Fortune of Washington Middle School in Seattle, wrote and performed this delightful country tune with three of her students about remaining true to who you are. It's called "Be Myself."

Teachers really can make rapping and singing look cool. Well, some teachers anyway.

The first days of school should be about showing off all that individuality, not covering up or squeezing into a mold to fit in.

Embracing yourself is the best way to not just become a rock-star learner, but tomorrow's leader. So whether you can rap, spell really long words, or just rock neon green socks, remember that it's details like these that help make you unforgettable.