upworthy
Add Upworthy to your Google News feed.
Google News Button
Heroes

Instacart delivery person followed her instincts and ended up saving the life of a customer

"You're supposed to take a picture and leave, and I could not just leave."

Instacart delivery person followed her instincts and ended up saving the life of a customer
@JessicaHiggs3/TikTok

Jessica Higgs had a sense that something wasn't right at a customer's house and her action saved his life.

One the more mysterious aspects of being human is our sense of intuition. This "sixth sense" isn't something we can see or measure, but many people have experienced it in some form or fashion. Maybe it comes as a strong feeling that something isn't right, or that we or someone else should or shouldn't do something. It can be hard to read—not every feeling we get is truly our intuition—but there are plenty of examples of people trusting their instincts and being glad they did.

One such story has gone viral on TikTok. Jessica Higgs, a mom who works as an Instacart grocery delivery person, shared a story in an emotional video that illustrates the importance of listening to that inner voice when it prompts you to make sure someone is OK.

"I just want to start this off by saying if you see something, say something," Higgs said.


She explained how she had done an Instacart order the previous day for a daughter who was ordering for her older dad who couldn't shop for himself. She said she was going the extra mile like she always does for her customers, and that the daughter told her to just drop the groceries on the porch and he'd get them. That's what Higgs would usually do.

"I get there and something was telling me no, you gotta help this man out," she said. "He came out, and I was like OK let me help you, and I got the groceries. You're not supposed to go into someone's house, but I used my judgment and I brought the groceries inside and put them down wherever he wanted me to put them down. You're not supposed to, but I did. And you're supposed to just take a picture and leave, and I could not just leave."

@jessicahiggs3

@Instacart #28DaysOfEucerin #fyp

Higgs noticed that the man looked really sick and she was really concerned. A voice in her head said, "You gotta say something. You gotta say something, Jess." Rather than mark the order as complete, she messaged the man's daughter and told her that it was really unprofessional to say something like this, but she felt like her dad wasn't doing well. "There's a propane tank in there," she told the woman. "I was in there maybe five feet and I got dizzy. There's got to be a leak. He might not be doing good because of this leak."

The woman said she would send her son over to check it out and Higgs left. The woman changed her tip from $14 to $100, which Higgs appreciated, but the message she sent her the next morning was a much greater reward for her going the extra mile.

"Thank you so much, once my son went to check on my dad it turned out it was definitely leaking," she wrote. "You definitely saved my dad and my younger son's life!!!"

Through tears, Higgs said, "I'm just an Instacart worker, but if you see something, say something. I did and I'm so happy I did."

Higgs' TikTok has been viewed more than 15 million times and has been shared widely on social media. It has also attracted the attention of big companies.

Royal Caribbean Cruises shared a TikTok video of its own praising Higgs for her heroic act and offering her and her family a seven-day cruise anywhere in the world. "Cause even heroes need a vacation," the company wrote.

@royalcaribbean

Stitch with @jessicahiggs3 - cause even heroes need a vacation. Thanks @captaincruiseguy

Old Navy connected with her and arranged a shopping spree where she got to model several new outfits. People Magazine commented, "You’re literally a HERO! Good job trusting your instincts. 💕" Even TikTok itself wrote, "You are amazing ❤️thank you for sharing this with all of us."

Lots of commenters also pointed out that she's not "just an Instacart worker." Her work is important, she's providing a needed service and any job done in a spirit of helping others should not be minimized. If she hadn't been there doing her job well, that man may not be here. Never underestimate the difference each of us can make by the simple act of looking out for one another, friend and stranger alike.

Higgs' heartfelt story touched millions, and she's being rightly rewarded for listening to her heart and going out of her way to help someone. Gotta love seeing good things come to people doing good. Well done, Jessica Higgs.


This article originally appeared two years ago.

From Your Site Articles
heroes
HeroesJoy
Modern Families

51-year-old empty nester who struggled to declutter her house shares 8 tips that finally worked

"Shoes are put away immediately upon walking in the house."

empty nester, empty nesters, declutter, decluttering, decluttering tips
Photo credit: Canva

Mom and empty nester shares her tips for decluttering her home.

Deep cleaning and decluttering a home is a daunting task—especially for empty nesters. After spending a lifetime creating memories and living together under one roof, doing a big declutter can take an emotional toll.

It's a milestone that many empty nesters know the sting of. And in a cleaning community on Reddit, a 51-year-old mom and recent empty nester shared her experience cleaning and decluttering her home after entering this new phase of life.

"In my entire life, my house has always been messy. I mean, I didn’t have a disaster-level situation going on, but if someone dropped by unannounced, it would’ve been super embarrassing," she shared. "When my kids were younger, we had a housekeeper because I just couldn’t keep up. Now that we’re empty nesters, I realized I never really learned how to keep house."

- YouTube www.youtube.com

She explained that the book Unf*ck Your Habitat: You're Better Than Your Mess played an integral part in helping her declutter—and offered eight helpful tips to fellow empty nesters looking to organize their new lives.

1. Put stuff away, not down.

Her first tip is the key to decluttering.

"Whatever you have goes right back where it’s supposed to go when I’m done with it," she notes.

2. Do laundry every day.

And she doesn't just wash and dry her laundry when doing it.

"Just one load, start to finish. Wash, dry, fold, and put away," she shares. "Also, no chair or floor laundry. It gets put in the hamper or hung back up. No clothes are ever out."

3. I make the bed every day.

The benefits keep on giving by doing this, she notes.

"It just makes my bedroom look cleaner and I smile every time I come in my room," she writes. "Plus we aren’t fighting over the covers when we get in because the bed is straightened out."

- YouTube www.youtube.com

4. Do a quick daily clean-up of commonly used spaces.

She cleans the places that she and her husband use frequently.

"I keep a stack of cleaning rags in my master bath because it’s the only bathroom that’s used every single day. Every night, I spray the counter, wipe everything down, put everything back (that my husband leaves out), and wipe the mirror," she explains. "I also wipe down the toilet. I find that I don’t need a huge, big cleaning of this space because I’m keeping it up daily. Same goes for the kitchen."

5. Dishes are always put away, cabinet or dishwasher.

No dishes in the sink or stuck in the dishwasher.

"Dishes are finished in the dishwasher? It’s emptied and dirty ones are placed inside while waiting for the dishwasher to get full," she notes.

@brunchwithbabs

Life Changing Dishwasher Hack #tutorials #kitchenhacks #parentsoftiktok #dishwasherhack

6. Don't neglect your shoes.

When she takes them off, they get put away.

"Shoes are put away immediately upon walking in the house," she shares.

7. Knock out small tasks.

There is no time to waste.

"If it takes less than 5 minutes clean it while you’re waiting for something else to get done," she writes.

8. Take no days off.

Rather than assign certain days for cleaning, she is constantly doing it throughout the week.

"Lastly, I do not have scheduled cleaning days. I just do something all the time," she explains. "My life is kind of unpredictable, we love traveling or going out for the day so my so called cleaning schedule would be shot to hell every time. It’s better this way, because now I never feel behind."

From Your Site Articles
declutter
Modern FamiliesFamily
Joy

18-year-old took her college savings and bought the restaurant where she was a dishwasher

Samantha Frye, the newest owner of Rosalie's restaurant, is proving there's more than one way to invest in your future.

Samantha Frye, Rosalie’s Restaurant, teen entrepreneur, Ohio diner, dishwasher to owner, college savings, skip college, small business, Gen Z work, restaurant owner, trade vs college, National Student Clearinghouse, college enrollment, state promise programs, community college, Ohio State, Strasburg Ohio, inspiring teens, American Dream, local business
Photo credit: Canva

There are many way to invest in your future

Eighteen-year-old Samantha Frye has traded college life for entrepreneurship, and she has no regrets.

Frye began working at Rosalie's Restaurant in Strasburg, Ohio at 16 as a dishwasher, working up the ranks as a kitchen prep, server, then line cook. All while working a second job, sometimes third job.

After graduating from high school, Frye started college at Ohio State with plans of studying business or environmental engineering. But when she came back to work a shift at Rosalie’s for winter break, an opportunity arose—the owners had planned to sell the restaurant.

Ohio diner, dishwasher to owner, college savings, skip college, small business, Gen Z work, restaurant owner, trade vs college, National Student Clearinghouse, college enrollment, state promise programs, community college, Ohio State, Strasburg Ohio, inspiring teens, American Dream, local business She traded books for menus. Photo credit: Canva

The moment the opportunity appeared

"I was thinking that maybe [buying] was something I wanted to do," she told News 5 Cleveland. "I had savings because I was saving for college, so I had quite a bit of money saved away. And I was like, I could possibly do this."

Frye acted on that gut feeling, and used her college funds to buy Rosalie’s. Now she spends every day at her new business, either in the kitchen, on the floor or in the office meeting with sales reps.

Support and skepticism from the community

Though Fyre's mother, Brandi Beitzel, confessed to USA Today that she wasn’t initially “on board” with her daughter abandoning college plans, over time she became very “proud” of her for forging her own path, and applauded her “drive and ambition.”

That sentiment is echoed both by Rosalie’s regulars and staff, who are amazing at the young woman’s drive and confidence.

“I just really think she's a great example of a young lady that is following her dreams and doing what she loves,” said Leanna Gardner, an employee.

Rethinking college costs and alternatives

It’s no secret that there are significantly less students attending college—down by about a million since the start of the pandemic. And while there are no doubt potential long term collective consequences to that, with exorbitantly high student loan rates, it’s easy to see why young adults would avoid massive debt for careers that don’t require a college degree.

Luckily, there are more efforts to make college an affordable option being made nationwide, like offering a free two years worth of college to graduating students.

And as Frye is proving by example, not going to college is certainly not a death sentence for one’s future. There are many ways to plant seeds for success. Honestly, college or no college, no matter which path is taken, there will likely be more uncertainty than there are guarantees. Perhaps the best bet then is trust those pings of intuition.

"You don't need college to make a decent living, and I think that's what a lot of people think nowadays," Frye attests. "Follow your instinct, honestly. If it feels right, just do it."

This article originally appeared last year.

From Your Site Articles
past events
JoyCommunity
Badge
Dave Thomas Foundation for Adoption
Dave Thomas Foundation for Adoption
Family

Joe grew up without stability. Now, he’s giving 10 adopted sons the home he never had.

“I want my boys to know that no matter what, they have a place to belong.”

Joe grew up without stability. Now, he’s giving 10 adopted sons the home he never had.
True
Dave Thomas Foundation for Adoption

Like many children who are placed in foster care across the United States, Joe’s childhood was marked by chaos and a struggle to survive.

Joe still remembers neglect and abuse being part of his daily reality. Often left to care for his younger siblings alone, Joe grew up far too quickly.

He and his brothers were placed in the New York foster care system at an early age. And when he aged out of foster care at 21, he had no family to turn to for support.

“Statistically, I should be in jail, or I could be dead,” Joe said. “But that’s not my destiny.”

Today, Joe is determined to change the trajectory for young people lingering in foster care … as an adoptive parent and as an advocate, raising awareness along with organizations like the Dave Thomas Foundation for Adoption.

A complex problem with an evidence-based solution

More than 100,000 children in the U.S. foster care system are waiting for a safe, permanent home. But the sad reality is that thousands will “age out” of the system between 18 and 21, stepping into adulthood without support, guidance or a safety net.

The consequences of this can be devastating. Youth who leave foster care without the support of a forever family are much more likely to experience negative outcomes, including homelessness, unemployment, substance abuse and early, unplanned parenthood.


Through its signature program, Wendy’s Wonderful Kids®, the Dave Thomas Foundation for Adoption is working to be a part of the solution across the U.S. and Canada. Through this program, the Foundation supports the hiring of adoption professionals — known as recruiters — who serve children most at risk of aging out of foster care, including older children, children with special needs and siblings.

Wendy’s Wonderful Kids recruiters use an evidence-based, child-focused model, identifying trusted adults in the child’s network who may be open to adoption — and research shows that it works. A five-year, national evaluation showed that children referred to the program are up to three times more likely to be adopted.

Changing the journey for a new generation

Xavier was 18 and at risk of aging out of foster care without family support when he met Joe.

“My biggest fear was that I was going to age out and not know how to be sufficient on my own,” Xavier said. But Joe adopted Xavier just weeks before he was set to age out of the system. In the years that followed, Joe adopted from foster care again. And again.

Today, Joe is a father to 10 sons, seven of whom were adopted with help from the Dave Thomas Foundation for Adoption.

“Meeting my boys has put them on a different path,” Joe said. “Wendy’s Wonderful Kids was a real support and guide to being able to do what I try to do: making sure they have the tools to survive.”

“For me, it’s been beautiful to see that [my brothers are] spreading out to go live their own lives,” Xavier said. “It’s something [Joe] has prepared us for. He gave us the mentality that we could do whatever we want.”

Writing a new ending

After aging out of foster care, Joe managed to defy the odds, graduating from college and becoming a school counselor. Still, despite his own success story, he knows that many children who spend time in foster care aren’t as fortunate.

Joe hopes providing a “home base” for his sons means a brighter future for them.

“Here, we have people you can call your family — your brothers, your father,” Joe said. “Everybody, no matter where they are, knows that they can come home.”

Learn more about the Dave Thomas Foundation for Adoption and how you can help find forever families for more children lingering in foster care right now.

FamilyParentingSponsored Article - No Video PlayerSponsoredFatherhood
Music

Rare clip of the Bee Gees singing 'How Deep Is Your Love' a cappella somehow tops the original

Three brothers, no instruments, and pure magic.

bee gees, how deep is your love, bee gees live
via Edu Seijas/YouTube

The Bee Gees singing "How Deep is Your Love" in 1998.

Not all live performances are created equal, but when the circumstances and the talent are just right, they can far surpass studio recordings. In 1998, the Bee Gees, brothers Barry, Robin and Maurice Gibb, stopped by ITV’s “Des O'Connor Tonight” with acoustic guitars in hand to promote their recent release, “One Night Only,” an album and live concert DVD featuring many of the band’s biggest hits.

The highlight of the performance was when Barry got ready to strum his guitar for a performance of “How Deep Is Your Love,” the 1977 megahit from the “Saturday Night Fever Soundtrack,” but instead chose to sing the song a cappella.

Barry starts the song solo in his beautiful falsetto, but then, when his brothers join him, they create a wonderful harmony that only brothers can make. The show’s host, Des O’Connor, a notable singer himself, even joins in for a few bars.

- YouTube youtu.be

Earlier in the performance, the brothers played their version of “Islands in the Stream,” a song made famous by Dolly Parton and Kenny Rogers in 1983 that was written by the Bee Gees. In 1998, the song was enjoying a resurgence as its melody was used in the song “Ghetto Supastar” by Pras of The Fugees.

Robin Gibb later admitted that the song was initially written for Marvin Gaye to sing, but he was tragically murdered in 1984 by his father. The band also had Diana Ross in mind while composing the tune.

During the appearance, the band also sang “Guilty,” a song that the Bee Gees wrote for Barbara Streisand and Barry produced in 1980.

You can watch the entire performance here:

- YouTube youtu.be

The Gibb brothers started making music together when they were children, and after their first public appearance together at a local movie theater in 1956, they were hooked on performing.

“It was the feeling of standing in front of an audience that was so amazing," said Barry. "We’d never seen anything like it. We were very young, but it made an enormous impression. We didn’t want to do anything else but make music.”

After the family moved to Australia in 1958, Barry, Maurice, and Robin were "discovered" at the Redcliffe Speedway, where they had asked to perform between races. Even over the tinny PA system, their harmonies made an impression. Speedway manager Bill Goode introduced the trio to DJ Bill Gates, who set them up with a recording session.

the bee gees, gibb brothers, maurice, barry, robin gibb Stayin Alive GIF by Bee Gees Giphy

If you've ever wondered how the Bee Gees got their name, that was it: Bill Goode, Bill Gates, Barry Gibb, and the brothers' mother Barbara Gibb all had the initials B.G. After a strong reception on the airwaves in Brisbane, Gates forwarded the brothers' recordings to a Sydney radio station. They got a lot of airtime there as well, and the band had a run of success performing in Australia, but it wasn't until their return to England in 1967 that they became the international sensation we all know today.

Manager Robert Stigwood had received tapes from the Gibbs brothers and called them up within weeks of their arrival in the U.K.

“I loved their composing,” Stigwood told Rolling Stone in 1977. “I also loved their harmony singing. It was unique, the sound they made; I suppose it was a sound only brothers could make.”

- YouTube www.youtube.com

And, as they say, the rest is history. The award-winning 2020 HBO documentary, "The Bee Gees: How Can You Mend a Broken Heart" tells the story of the band with loads of footage from throughout their 40-year career, which includes not only their disco-era fame, but the various phases of their musical journey and the countless songs they wrote for other artists.

As one commenter wrote, "People that call the Bee Gees a 'disco group' don't have a clue. They had 10 albums out before they ventured into 'disco.' Their song catalogue is amazing and some of their very best songs were written long before Saturday Night Fever. Those 'disco' songs are classics as well. It is nice to see they are finally getting the recognition they deserve."

This article originally appeared last year. It has been updated.

From Your Site Articles
music
MusicPop Culture
Education

The most likable people share a trait that is nearly impossible to fake

It's not about impressing people.

work, coworkers, laughing, computer, people having fun, coffee
via Canva/Photos

Coworkers laughing around the computer.

On Upworthy, we do a lot of stories on people skills to help people feel comfortable in social situations and make new friends. Across all our articles, we’ve found that people tend to like those who are interested in them, not those who go out of their way to impress. We’ve found that those who make a great first impression listen more than they talk and ask a lot of questions. We’ve also found that the kids who had the most friends in high school all have one thing in common: they like a lot of people back.

When you boil it all down, it comes to one big idea: People with excellent communication skills and who are well-liked make others feel seen. Having great people skills means being able to focus on others rather than ourselves, giving them our undivided attention, and showing genuine interest. When likable people talk to others, they make them feel like the only person in the room.

Likable people make others feel seen

“Whether it's a colleague, client, barista, or neighbor, highly likable people consistently show genuine interest and curiosity in other people. They don't throw around big gestures or declarations—they do it through small, everyday habits that signal warmth, attentiveness, and respect,” Lorraine K. Lee, an award-winning keynote speaker and best-selling author of Unforgettable Presence: Get Seen, Gain Influence, and Catapult Your Career, tells CNBC Make It.

5 ways to make other people feel seen

work, coworkers, laughing, people having fun, coffee Coworkers laughing in the hallway. via Canva/Photos

1. Match their emotional tone

One of the hallmarks of emotional intelligence is the ability to match others' emotional tone, which shows you are connected to them. If they’re smiling, you should be smiling; if they are feeling down, you don’t necessarily have to share the same emotions, but you should reflect their energy. Laughter matters, too. If they have a big laugh, then you should have one, too. In fact, matching laughter is such a strong indicator of emotional intelligence that NASA uses it to choose its astronauts.

2. Remember the small stuff

If you’re talking to someone at a party who you haven’t seen in a while, bring up something from the last time you spoke to show them you recall your last conversation. “How did that job interview go? I know you were up for a promotion,” or “I know you were planning on going to Europe, did you visit France?” This is also great in a professional setting when you remember your coworkers' children's names or ask how their mother is doing after surgery.

date, first date, man and woman, drinks, great tonversation, communications tips A man and woman enjoying a conversation.via Canva/Photos

3. Be a receptive listener

People who make others feel seen practice active listening so the person they're talking to knows they have their full attention. Active listeners don’t wait for their time to jump in and say something; they often reflect what the person is saying to show they understand them and are making a connection. Reflective listening involves two important techniques: mirroring and paraphrasing. “Mirroring involves repeating key phrases back to the speaker (‘I'm really upset that I missed my bus this morning.’ ‘You missed your bus.’) Paraphrasing involves repeating a rephrased version of what they've said (‘I'm really upset I missed my bus this morning.’ ‘You were upset about being late.’),” the University of New South Wales writes.

4. See them beyond their role

“People want to be recognized as whole humans—not just 'coworker,’ ‘parent,’ or ‘barista.’ Use their name, ask about their life outside their label, and notice who they are beyond what they do,” Lee writes. This way of seeing things also opens us up to better conversations. You don’t have to talk to the accountant at work about finances or another parent at the soccer game about the school your kids attend. By opening up the conversation to something more personal, people will feel seen.

5. Give credit to others

Whenever you have a moment in the spotlight, whether it’s receiving praise for a great campaign you just ran at work, or talking to your family at Christmas about how wonderful dinner was, spread the love around. When discussing your achievements, give others some credit. “Thanks for loving the turkey, you know, Grace made the stuffing,” or “The Target campaign did really well, it was Will who thought of the tagline.” Giving credit builds trust in others and makes them want to work with you.

From Your Site Articles
people skills
EducationLearning
Trending Stories