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My rideshare driver asks passengers to share 'Lyfting Advice' and it restores faith in humanity

"You haven't had a perfect day until you do something for someone who will never be able to repay you."

Photo Credit: Canva

A woman gets into a rideshare. A journal full of wisdom.

"Your driver is arriving in 2 minutes. Look for Armand in a Kia Sorento." This message popped up on my iPhone as I was furiously looking for my keys to go enjoy a night of tacos and margaritas. Frazzled, I got into my Lyft, and the weird sense of dread I'd had all day immediately dissipated.

We said our hellos as I glanced down to see a yellow spiral notebook and pen in the back seat. On the front, someone had written, "Lyfting Advice." I asked what it was and for the next ten minutes, en route to my destination, I was reminded that even in these challenging (for some, even harrowing) times, the goodness of humanity has the ability to prevail.

Armand explained that he has been asking passengers to write down any words of wisdom (or frankly whatever is on their minds) in the notebook. (He named it "Lyfting Advice," because the idea is, quite perfectly, that people give "uplifting advice in a Lyft.") At the end of every day, he reads these passages/quotes/snippets as he reflects on his life and his place in this world. "Go ahead, take a look," he encouraged. I flipped to the first page and was instantly moved by what I saw. Different handwriting across different days—people in the back of this rideshare had beautiful messages to share.

lyft, uber, rideshare, wisdom, community Lyft passengers share words if wisdom in a journal.Photo Credit: Cecily Knobler

The first to catch my eye was this seemingly familiar idea: "Never regret a day in your life. Good days give happiness. Bad days give experiences. Worst days give lessons and best days give memories."

One simply writes, "You are enough. You are loved." And this passenger quoted UCLA basketball coach John Wooden: "You haven't had a perfect day until you do something for someone who will never be able to repay you." Another shares, "The best things in life are simple."

John Wooden, UCLA, lyft, Uber, rideshare, wisdom Wisdom from Lyft passengers in a journal.Photo Credit: Cecily Knobler

I read the latter out loud and we began discussing the little special moments in life that make it easier. Friendships, sunshine, and yes—tacos.

Some people talked about the importance of listening to health cues, both physical and mental. "Do not put your job over your health." Another writes, "Be strong enough to hold yourself accountable. Own up to mistakes, challenges, anything that makes life seem tough. It'll help you grow." And another, "Take care of yourself in health. Otherwise, you'll need to take care of yourself in sickness."

Many focused on overcoming the not-so-good days. "One day at a time. This too shall pass. Time heals all." "Stop worrying about what other people think about you and then you'll experience true freedom and happiness." "No one will save you but yourself. Life passes away quickly, don't wait to live your best life!"

Lyft, rideshare, Uber, wisdom. community Words of wisdom in a journal in a LyftPhoto Credit: Cecily Knobler

Armand shared his personal favorite: "Be led by your dreams versus being pushed by your problems." When he asked me to share mine, I gave him some verbal encouragement and wrote, "Check the Upworthy website in about a week."

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Edgar the Lyft driver showed how to perfectly respond to an unhinged, racist customer

via YouTube

A Lyft driver in Reno, Nevada is the perfect example of staying calm in a heated situation with a racist.

The trouble started the minute that Edgar, the driver, picked up Richard who requested a four-mile ride to his home. After Richard got in the car, Edgar asked him to wear a mask, explaining that members of his family had been infected with COVID-19.

The passenger replied saying he didn't believe the government about the coronavirus. Edgar asked him to please cover his mouth with his hand, which he did.

Richard then questioned Edgar about the route he was taking and things escalated.

"You want to get out?" Edgar asked, calmly.

"No, I want you to take my ass home and I'll give you a shitty review," the passenger responded.


Hispanic driver's skull and hurls racial slurs at him after he asked him to wear a maskwww.youtube.com


The two then argued over where Edgar was able to drop him off and whether the car was Edgar's or Lyft's. The answer is easy. It's Edgar's car so he can do whatever he likes, especially if he feels threatened by a passenger.

Richard then called Edgar a "candy ass faggot with white glasses" and muses that he could crush his "fucking skull right now."

Edgar let him know that the interaction was being recorded on video and he quickly backpedaled.

The violent threat was the last straw for Edgar who stopped his car and asked Richard to get out. But Richard continued to squabble over whether the ride was canceled or not.

He then began poking fun at Edgar's accent.

"Where are you from, boy?" he asked with a condescending tone.

"I'm from here."

"No, you're not," the passenger responded.

"Yes I am," Edgar said confidently.

The passenger responded: "You're a fucking wetback."

Eventually, he got out of the car.

Lyft responded to the incident by banning Richard from using the service. "The behavior shown by the rider in this video is despicable and has no place on the Lyft platform," the company said in a statement.

"Lyft is committed to maintaining an inclusive and welcoming community, and discrimination is not tolerated."

Edgar should be commended for handling the situation calmly and confidently. He didn't feel compelled to drive the racist passenger home, he just dropped him off and went about his day.

What's insane about the entire incident was that Richard knew he was being recorded, but it still didn't stop him from going off on a racist, homophobic rant. That's probably because anyone who is a racist probably doesn't have much sense to begin with. Hopefully this video will serve as yet another reminder that people are paying attention and acts of bigotry and willful ignorance like this will not longer be accepted by decent people.

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Uber announces new safety features, but are the changes too little, too late?

Uber doesn’t exactly have a sterling reputation when it comes to keeping its riders safe. Its latest update could change that.

In a blog post, Uber CEO Dara Khosrowshahi outlined a number of new features aimed at passenger safety, including the ability to dial 911 in-app and giving riders the opportunity to designate trusted contacts who will be able to access trip details.

Additionally, Khosrowshahi pledged a stronger driver screening process and announced an expansion of the company’s Safety Advisory Board, which will now include former Secretary of Homeland Security Jeh Johnson. The feature changes will be rolled out sometime this summer.

“Every day, our technology puts millions of people together in cars in cities around the world,” he wrote. “Helping keep people safe is a huge responsibility, and one we do not take lightly. That’s why as CEO, I’m committed to putting safety at the core of everything we do.”

Uber CEO Dara Khosrowshahi speaks onstage at The New York Times 2017 DealBook Conference. Photo by Michael Cohen/Getty Images for The New York Times.

This may be little more than damage control and an effort to fight off existing and future lawsuits.

In 2016, an Uber driver in Chicago was charged with sexually assaulting an intoxicated passenger. The following year, another Chicago woman sued the ride-sharing service over sexual assault by a different driver. A Los Angeles Uber driver was arrested on suspicion of sexual assault and kidnapping in 2017, and a Virginia driver was arrested in January 2018, again, for alleged sexual assault.

An Uber car in New York City. Photo by Spencer Platt/Getty Images.

In 2017, the Massachusetts Department of Public Utilities reviewed the records of 70,789 Uber and Lyft drivers, and found that 8,206 (or roughly 11%) failed a background check — some with serious and violent convictions on their records (51 of the rejected drivers were convicted sex offenders).

If not for the screening, the drivers could still be on the road today, as they had passed whatever background check system the ride-sharing companies used.

Late last year, two women brought a class-action lawsuit against Uber, arguing negligence and systemic corruption. The lawsuit reads, in part:

“Uber has done everything possible to continue using low-cost, woefully inadequate background checks on drivers and has failed to monitor drivers for any violent or inappropriate conduct after they are hired. Nothing meaningful has been done to make rides safer for passengers — especially women. This is no longer an issue of ‘rogue’ drivers who act unlawfully.”

Among other actions, the lawsuit called on the company to address its driver background screening system.

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15 companies that took bold stands against Trump's immigration ban.

An exercise in putting people before profits.

Prominent members of the business community looking to put people before profits spoke out against President Trump's immigration order this weekend — an unexpected but welcome part of the backlash to the ban.

On Jan. 30, 2017, Gillian Tett of the Financial Times appeared on CNBC to discuss the financial risks of businesses that face off against the president and how those risks leave many CEOs loathe to speak out against any individual policy, even if they oppose it on personal and professional levels.

"They are scared out of their minds about being attacked [by Trump] ... and what that's going to do for their business," she explained.

Those CEOs aren't wrong to worry, either. Since being elected, Trump has continually taken aim at companies that have criticized him, using his Twitter account to tank their stock prices.

In December 2016, after Boeing's CEO made an argument in favor of trade agreements, Trump fired off a series of tweets about canceling plans to use the company for the new Air Force One series of planes. As a result, the company's stock price fell by 1% before recovering. Trump's tweet about Boeing and a $4 billion contract was a bit of an exaggeration; the company has a $170 million contract, which a tweet cannot cancel.

Knowing that a Trump-fueled attack on their companies — and the value of their shares — could be waiting just around the corner, here are 15 companies and CEOs who took a stand against the immigration ban this weekend:

1. Airbnb co-founder and CEO Brian Chesky offered free housing to people affected by the travel ban.

On a statement posted to its website, the company also offered a way for Airbnb hosts to volunteer help.

2. Dropbox founder and CEO Drew Houston called Trump's order "un-American."

3. Etsy CEO Chad Dickerson spoke out against the order and urged others to contact legislators and support organizations like the American Civil Liberties Union.

4. Facebook co-founder and CEO Mark Zuckerberg posted an essay to his profile sharing the story of his and his wife Priscilla's immigrant and refugee origins.

"We should also keep our doors open to refugees and those who need help," Zuckerberg wrote. "That's who we are. Had we turned away refugees a few decades ago, Priscilla's family wouldn't be here today."

5. Google created a crisis fund to support immigrant-rights organizations.

According to a statement provided to USA Today, Google has created a $4 million crisis fund for four immigrant-rights organizations: the American Civil Liberties Union, Immigrant Legal Resource Center, International Rescue Committee, and UNHCR.

"We’re concerned about the impact of this order and any proposals that could impose restrictions on Googlers and their families, or that could create barriers to bringing great talent to the U.S.," said the company. "We'll continue to make our views on these issues known to leaders in Washington and elsewhere."

Google headquarters in Menlo Park, California. Photo by Josh Edelson/AFP/Getty Images.

6. Instacart CEO Apoorva Mehta donated $100,000 to the ACLU — and didn't stop there.

In a short Twitter thread on Sunday evening, Instacart founder and CEO Apoorva Mehta announced a $100,000 donation to the ACLU, the creation of "office hours" with immigration attorneys for employees and their families, and a pledge to expedite H-1B visas and green cards for employees in need.

7. LinkedIn CEO Jeff Weiner used Trump's ban as an opportunity to boost and expand the company's Welcome Talent program for refugees in the U.S.

8. In a blog post, ride-hailing app Lyft's co-founders John Zimmer and Logan Green committed to a $1 million donation to the ACLU over the next four years.

"We created Lyft to be a model for the type of community we want our world to be: diverse, inclusive, and safe. This weekend, Trump closed the country's borders to refugees, immigrants, and even documented residents from around the world based on their country of origin. Banning people of a particular faith or creed, race or identity, sexuality or ethnicity, from entering the U.S. is antithetical to both Lyft's and our nation's core values. We stand firmly against these actions, and will not be silent on issues that threaten the values of our community. We know this directly impacts many of our community members, their families, and friends. We stand with you, and are donating $1,000,000 over the next four years to the ACLU to defend our constitution. We ask that you continue to be there for each other - and together, continue proving the power of community."

A Lyft driver in San Francisco. Photo by Mike Coppola/Getty Images for Lyft.

9. Netflix CEO Reed Hastings didn't mince words on his Facebook page, calling Trump's executive order "so un-American it pains us all."

10. Nike's president and CEO took a stand against the ban in an email to employees.

Looking to Olympian Mo Farah's statement on how Trump's ban would prevent the four-time gold medalist from returning to his home in the U.S., Nike President and CEO Mark Parker emailed employees, urging them to "[stand] together against bigotry and any form of discrimination."

11. Postmates founder and CEO Bastian Lehmann — who also happens to be an immigrant — wrote a blog post skewering the Trump administration, saying, "I no longer believe it to be reasonable to remain silent."

He also pledged to match employee donations to the ACLU and International Refugee Assistance Project.

"The trade-off of these policies is obvious. In exchange for the guise of safety rooted in fear of those with different religious, ethnic and cultural backgrounds we will be abandoning the diverse melting pot of culture and ideas that has made the United States prosper. That is the bedrock that creative growing companies like Postmates have been built upon. Ignoring the dynamics of this diversity, which is distinctly American and has set our country apart from the rest the world throughout history is short sighted and damaging."

Bastian Lehmann at TechCrunch Disrupt London in 2015. Photo by John Phillips/Getty Images for TechCrunch.

12. Salesforce CEO Marc Benioff shared some poignant scripture and a well-known (if sadly ignored) piece of poetry, using the hashtag #noban.

13. Slack CEO Stewart Butterfield delivered an impassioned argument against the administration's actions and shared his family's own story of immigration.

"My grandfather came from Poland between the wars, at 17, sponsored by an elder sister," he wrote.

"Two more siblings made it. Everyone else died. Their parents were shot in the streets and thrown in a mass grave (we believe). Their other siblings died in the camps. Every cousin (and really, everyone they knew) was killed. That whole branch of the family tree snuffed out. And now we want to do this to others. It's bewildering and confusing and terrifying."

14. In a letter to employees, Starbucks chairman and CEO Howard Schultz unveiled a four-part rebuke to Trump's actions toward immigrants and refugees.

The plan includes supporting DACA, hiring refugees, building bridges with Mexico instead of walls, and committing to support Starbucks employees if the Affordable Care Act is repealed.

Schultz also pledged to hire 10,000 refugees in 75 countries over the next five years.

15. Twitter co-founder and CEO Jack Dorsey called the executive order "upsetting."

The day the order was signed, Dorsey shared a mini-documentary about Yassin Terou, a Syrian refugee living in the U.S.

Long before his political aspirations took flight, Trump was a CEO, which makes the response from the business community even more powerful.

If he refuses to listen to the American people and fellow politicians, perhaps it'll be the judgment of the country's corporate leaders that sways Trump's opinion one way or another.

CEOs and business leaders who are willing to take a stand against some of Trump's harmful policies may be one of the more effective ways of communicating with him.

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