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concerts

The Cure at Southside Festival 2019

Robert Smith of The Cure was already a hero to five decades of disaffected youth, including the creators of “South Park,” but now everyone has a reason to love the “Close to Me” singer. He got Ticketmaster to admit it was gouging customers and got them a refund.

The Cure went out of its way to ensure that ticket prices to its upcoming North American tour were affordable to the average fan by selling them as low as $20. The band also used Ticketmaster’s “verified fan” process to cut down on scalpers and prevent fans from having to pay inflated prices on resale sites.

But the band had no power over the egregious fees that Ticketmaster tacks on to every sale. The band wouldn't agree to dynamic pricing—where ticket prices fluctuate based on demand—so it appears as though Ticketmaster simply raised its fees per ticket.


Britpop legend Tim Burgess of The Charlatans UK called out Ticketmaster’s ridiculous prices by posting a photo of someone being charged $92 in fees for purchasing four $20 tickets. The fees cost more than the tickets themselves!

Smith called out Ticketmaster on Twitter.

“I am as sickened as you all are by today’s Ticketmaster ‘fees’ debacle,” Smith wrote in an all-caps Twitter thread. “To be very clear, the artist has no way to limit them. I have been asking how they are justified. If I get anything coherent by way of an answer I will let you all know…There are tickets available, it is just a very slow process. I will be back if I get anything serious on the TM fees.”

The Cure and their fans' collective outrage over Ticketmaster's exorbitant fees must have struck a nerve with the company, and it responded by doing the unthinkable: giving fans refunds.

“After further conversation, Ticketmaster have agreed with us that many of the fees being charged are unduly high, and as a gesture of goodwill have offered a $10 per ticket refund to all verified fan accounts for the lowest ticket price transaction,” Smith wrote. “And a $5 per ticket refund to all verified fan accounts for other ticket price transactions for all Cure shows at all venues.”

Ticketmaster’s sudden, surprising generosity comes as it is under scrutiny from the government for potentially being a monopoly. In a Senate Judiciary Committee meeting, Clyde Lawrence, a singer-songwriter in the New York City-based band Lawrence, made the case that Ticketmaster’s parent company, Live Nation, puts performers in an unfair position.

“In a world where the promoter and the venue are not affiliated with each other, we can trust that the promoter will look to get the best deal from the venue; however, in this case the promoter and the venue are part of the same corporate entity so the line items are essentially Live Nation negotiating to pay itself,” Lawrence said.

Ticketmaster has also been targeted by the Biden administration in its push to pass the Junk Free Prevention Act. Biden has urged Ticketmaster to lower “the huge service fees” that companies “slap on to tickets for concerts or sporting events that can easily add hundreds of bucks to a family’s night out.”

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Gord Downie is dying. All of Canada came out to say goodbye.

Confronting death with music, determination, and grace, too.

It’s hard to think of a band that embodies Canada more than The Tragically Hip.

They write about our small towns, about our strange little histories, about love and politics and nature and culture and everything in between. There are even two guys named Gordon — anecdotally agreed to be the most Canadian name — in the band.

They’ve played together for 33 years, released 16 albums, won more than a dozen awards and sold out stadiums in Canada year after year after year.


Outside of their home country, most people don’t know they exist.

The Tragically Hip, or as you might know them "Who?" Image via George Pimentel/Canada for Haiti via Getty Images.

There’s a popular theory that at least part of the reason for this is that whenever The Hip played shows in America, expat Canadians would buy up all the tickets. Maybe that’s true. Canadians share a lot of stuff with our southern neighbors — some of it we’re intermittently sorry about — but The Hip is ours.

So when Gord Downie — The Tragically Hip’s lead singer and Canada’s unofficial poet laureate — was diagnosed with terminal brain cancer, Canadians were crushed.

But Downie knew exactly what he wanted to do with the time he had left.

For four weeks, he and his band toured across Canada. They played 15 shows, one every two days, traveling across the country from British Columbia to their hometown of Kingston, Ontario. It’s a place where, as Downie joked during the concert, they played their first three shows ever for audiences of 14, 28, and six people, respectively.

On Aug. 20, 2016, The Hip played their final show live for a stadium audience of 6,700 people — including Prime Minister Justin Trudeau.

Image via Arthur Mola/Invision/AP.

Thousands filled the Kingston Town Square and other public viewing places across the country. Around laptops and TVs, Canadians gathered together to watch our national band play one last show — decades before we expected they ever would.

To give you a sense of how important this band is to Canada: An estimated 11.7 million people watched the concert on TV or via web live-stream. That's one-third of Canada's population.

So if you only know three people from Canada, one of them was watching The Tragically Hip on Aug. 20 — and the other two probably spent the next few days fielding questions about why they weren't.

Fans in Halifax, Canada, watch The Tragically Hip's final concert in a public square. Image via Darren Calabrese/The Canadian Press via AP.

The Tragically Hip's final show was nearly three hours long. They did three encores, something Downie acknowledged as a first for the band. "We’re in uncharted waters," he quipped, taking the stage for the fourth and final time. They played "Ahead by a Century," one of their most famous songs, one last time. Downie thanked Canada, then left the stage. Maybe forever.

As much as this concert was about the music, it was also about saying goodbye and the grief that comes with it.

In a year where music fans have said goodbye to the once-in-a-generation talents of David Bowie and Prince, it's hard to comprehend the loss of yet another important musician.

Like Gord Downie, David Bowie knew his end was coming. Bowie chose to die in private. His final album, "Blackstar," is a thoughtful goodbye albeit one that arrived only days before he passed. By the time fans started to comprehend its meaning, he was already gone.

Downie is doing the opposite, dying in full view of the millions of fans who love him. We are grieving this loss in real time, together, with all the rawness that comes with it.

How you choose to end your life — should you get that chance — is deeply personal.

Canada cannot keep Gord Downie forever. No matter how hard crowds clap for one more encore, the band cannot always play on.

But we can gather and sing and celebrate music that’s become part of our national story, and we can thank the man who made it and honor the contribution he and his music have made to the soundtrack of our lives.

So on that Saturday night, that’s what we did. Thank you, Gord, for everything.