Sometimes, it's the little gestures in life that end up making the biggest difference. Just ask New York City bus driver Ron Ruiz.

He's driven countless people around the city on the job, but there was one passenger he won't ever forget.

She was an elderly woman who looked "completely lost," as he tells the story in the latest video from #WhoWeAre, a series by Upworthy and Storycorps. Ruiz asked the woman if she needed some help, and she told him she was meeting friends at a restaurant but didn't know where it was.

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#WhoWeAre

In the already unpredictable world of public schools, the school bus often serves as the ultimate harbinger of chaos.

Between the savage cliques and the general lack of adult supervision, it's basically "Lord of the Flies" on wheels.

And for the majority schools with ever-shrinking budgets and ever-shrinking staffs, it's the drivers of these buses who are assigned the unique responsibility of both containing that chaos and obeying the rules of the road.

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