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Pop Culture

Don't worry, Wendy's isn't raising prices during the busiest times. But changes are coming.

People were very upset after hearing that surge pricing may come to the local drive-thru.

A combo meal from Wendy's.

In a world where prices are continuously increasing, prominent companies are turning to surge pricing to raise prices even further during peak demand times. Uber charges people more for a ride when demand is high. Hotels have been changing prices based on demand for years and Amazon uses AI to keep prices constantly in flux.

Recently, Ticketmaster, known for charging high fees, has been charging customers even more for tickets as demand rises.

On Monday, February 26, news reports began circulating that Wendy’s, America's 5th most popular fast-food chain, would implement dynamic pricing at its restaurants. Many assumed that meant a Dave’s Double burger would cost an extra $3 during dinner time or medium fries would cost an extra buck during the lunch rush.


The changes in pricing are part of a $30 million effort to launch digital menu boards at all of its U.S. company-run restaurants by the end of 2025 and to enhance its digital menus at restaurants across the globe.

Many people feared the worst after the reports, but Wendy’s hadn’t provided any specifics on pricing during its announcement. “Dynamic pricing can allow Wendy’s to be competitive and flexible with pricing, motivate customers to visit and provide them with the food they love at a great value,” a Wendy’s spokesperson told The New York Post. “We will test a number of features that we think will provide an enhanced customer and crew experience.”

The news caused a lot of outrage on Twitter, where many railed against what they saw as a plan to start price gouging. They also feared that surge pricing would become ubiquitous in the fast-food industry, where consistency and low prices keep people returning to the drive-thru.

If you can’t depend on the price of a burger and fries on the drive home from work, then what can you depend on?

Prices at fast food restaurants are already on the rise. McDonald's raised its prices by 10% over the last year, and, according to PriceListo, Wendey’s prices have soared by 35% between 2022 and 2023 due to a rise in the cost of labor and supplies.

Adding surge pricing on top of higher prices would force many people to abandon the drive-thru altogether.

After the public backlash against its new pricing strategy, Wendy’s clarified that it has no intention of implementing surge pricing. “Wendy’s will not implement surge pricing, which is the practice of raising prices when demand is highest. We didn’t use that phrase, nor do we plan to implement that practice,” the company said in an email to The Associated Press on Wednesday, February 28.

However, it did add that its new digital menu boards may offer more dynamic menu offerings throughout the day that could save consumers a few bucks for stopping by during non-peak hours. The company said the new digital menus “could allow us to change the menu offerings at different times of day and offer discounts and value offers to our customers more easily, particularly in the slower times of day.”

McDonald's might not be the king of fast food for much longer.

McDonald's recently had decreased profits. New ideas and millennials just ruin everything, don't they?

It's hard to think of a name more synonymous with the word "empire" than McDonald's.

Even Emperor Palpatine from "Star Wars" would be jealous of their reach and global brand recognition. McDonald's happily sits on the throne as the undisputed king of fast food and one of the world's biggest and most successful businesses.



America's favorite road-trip bathroom. Photo by Justin Sullivan/Getty Images.

As of last year, McDonald's had 35,000 locations worldwide and operated in 119 countries. To put that in perspective, Burger King, McDonald's biggest competitor, has 13,000 locations in 79 countries. The sun truly never sets on the McDonald's empire.

However, like all empires, McDonald's reign will one day come to an end. In fact, although they still serve around 68 million customers a day, McDonald's is beginning to slip from their place at the top.

The Wall Street Journal shows how McDonald's sales are becoming more limp than a reheated french fry.

Since last July, McDonald's has seen some declines in sales.

That's right: As of last July, McDonald's showed 12 straight months of same-store decline. That represents the company's first full-year fall in 13 years, and although they've shown a small improvement this year (a 0.9% increase in domestic sales in the third quarter), you can be pretty sure they're not lovin' it.

So what exactly is going on here?

Well, on the business side, McDonald's has had a few mishaps. In Asia, where McDonald's earns nearly 25% of its revenues, health scares have had a harsh effect on the company's sales. Reports of contaminated beef and chicken in China caused sales to fall sharply over the summer. In Japan, sales were affected by a woman who reported finding a tooth in her french fries.

Yeah, you read that right. A tooth.

But McDonald's is also having trouble here in the homeland, and that's where the story gets interesting.

It's well known in the economics world that competition is what keeps American businesses strong. Having one or more rivals keeps a company creative, efficient, and forward-thinking. Every Coke needs its Pepsi, every Apple needs its Microsoft, and every Bernat Yarns needs its Lion Brand Yarn Company. (Just don't bring that frizzy Lion Brand twine around me.)

Anyway, I digress. For decades, McDonald's hasn't had much in the way of competition. Even other fast food restaurants have struggled to present a true threat to Mickey D's despite carving out massive markets of their own.

One reason for the cracks in the McDonald's empire may be their new competition.

The growth of middle-ground, casual fast-food dining options such as Chipotle, Five Guys, Smashburger, and Sweetgreen have offered customers their first real opportunity to walk away from McDonald's and never look back.

No one even knows what barbacoa is. Photo by Ben Popken/Flickr.

Plus, a new generation of eaters has started to demand different things from their fast-food experiences.

They're trading in their Big Macs for Smashburgers, and their Chicken Wraps for Chipotle burritos. They want customization, they want healthy and sustainable ingredients, and they want guacamole, dammit!

Research shows this: Millennials and younger eaters in America are asking for a lot more than special sauce. They want to eat fresh ingredients, and they want to customize. Just like McDonald's, a restaurant like Five Guys satisfies that primal American need for a burger and fries. But in contrast, Five Guys does it with ingredients that are apparently fresh and never frozen.

In fact, millennials think about food so differently that it's started to affect major processed food brands at the grocery store. Young shoppers are buying more fresh meat, produce, and dairy products. This has caused brands like General Mills, who produce mainly packaged food, to slip in sales as well.

McDonald's has tried to combat these changes in their own ways.

They've offered digital touch-screen kiosks in some stores that allow you to completely customize your burger.

I bet this thing will still forget your extra pickles. Photo by Tim Boyle/Getty Images.

They're offering all-day breakfast. They just announced $1 mozzarella sticks.

And they've made a few company-wide changes to become healthier, like abandoning margarine for butter and no longer selling chicken and beef raised with growth hormones.

For the record, McDonald's has tried in the past to appear more healthy, and they've had...

Photo by Reg Natarajan/Flickr.

...let's just say...

Photo by theimpulsivebuy/Flickr.

..."varying levels of success."

Unfortunately, McDonald's image is still hopelessly tied to unhealthy food. Despite their efforts to change their reputation, people who care about fresh food probably don't think they'll find it between a pair of sesame seed buns.

So, the next time someone makes fun of you for ordering your vegan, gluten-free, chia-seed kale shake, just smile to yourself.

Your healthy choices really could crumble an empire.