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upworthy
Joy

Flight attendant sits on the floor the entire flight to comfort distressed passenger

“He explained every sound and bump.”

Delta; flight attendant; anxiety; fear; flying
Courtesy of Molly Simonson Lee

Flight attendant sits on floor to comfort passenger

Not everyone enjoys flying. The level of non-enjoyment can range from mild discomfort to full blown Aerophobia, which is defined as an extreme fear of flying. While flying is the quickest way to get to far away destinations, for some people being that far off the ground is terrifying and they'd rather take their chances on the ground.

A passenger flying from Charlotte-Douglas International Airport in North Carolina to JFK International Airport in New York confronted that fear while flying with Delta. The woman, who is currently still unidentified expressed that she was nervous to fly according to Molly Simonson Lee, a passenger seated behind the woman who witnessed the encounter. Tight spaces don't make for much privacy, but in this case, the world is better for knowing this took place.



According to Lee, who posted about the exchange on Facebook, the Delta flight attendant, Floyd Dean-Shannon, took his time to give the nervous traveler his undivided attention. Lee told Upworthy the unidentified passenger, "was very nervous and even before the plane took off, she was visibly shaken by each sound."

Approximately 25 million people in the United States have Aerophobia according to the Clevland Clinic and most of them probably wish Dean-Shannon was on their flights. "He took notice and began explaining what each [sound] was, with the warmest, calmest tone," Lee said. That wasn't even the most amazingly sweet part of the story.

While the explanation of noises helped, Lee said about halfway through the flight the passenger was fighting back tears, which prompted Dean-Shannon to sit on the floor and hold the frightened passenger's hand. He comforted her for the rest of the flight while sitting on the floor. "His tone was so kind and soothing," according to Lee.

Dean-Shannon's kindness didn't stop there. Lee explained, "the woman next to me was celebrating a birthday and he sang to her and made her a 'cake' with all of the goodies he could round up."

I'm not sure what Delta pays him but he needs a raise immediately and it seems the people of the interwebs agree.

Commenter, Miranda Anderson, tagged Delta Airlines and wrote, "I hope you see this! These are the types of people that deserve raises and make your company worth flying with. This is what pits [sic] you above the others so show these employees this is what you want and what you need."

"I love this. This is what society is lacking. Empathy and kindness towards people in time[s] of need" wrote Diane Lawrence.

While Mary Beth Acker Ford, said, "I was on a flight with him today. He exudes joy and is intentional about making a connection with each person!"

This level of engagement with passengers is not a common experience but clearly people are happy to see this type of connection between humans. Flying anywhere can be stressful for any amount of reasons. From leaving the house late and having to participate in an involuntary 5k to catch your flight, to making your way through the devil's backyard, also known as Atlanta International Airport...just for them to change your gate 10 minutes before boarding.

So having a flight attendant like Dean-Shannon is just the breath of fresh air people need. "The way he's looking at her...letting her know she's safe!!! This is just one of the many reasons I will always fly Delta Air Lines," Liz Martin wrote in the comments.

"It was obvious he is just a good, kind soul who shares that generously with everyone he encounters. Such kindness is rare and a true gift when encountered," Lee remarked. That level of kindness is rare indeed and we sure are happy someone thought to capture it.


This article originally appeared on 01.19.23

All images provided by Prudential Emerging Visionaries

Collins after being selected by Prudential Emerging Visionaries

True

A changemaker is anyone who takes creative action to solve an ongoing problem—be it in one’s own community or throughout the world.

And when it comes to creating positive change, enthusiasm and a fresh perspective can hold just as much power as years of experience. That’s why, every year, Prudential Emerging Visionaries celebrates young people for their innovative solutions to financial and societal challenges in their communities.

This national program awards 25 young leaders (ages 14-18) up to $15,000 to devote to their passion projects. Additionally, winners receive a trip to Prudential’s headquarters in Newark, New Jersey, where they receive coaching, skills development, and networking opportunities with mentors to help take their innovative solutions to the next level.

For 18-year-old Sydnie Collins, one of the 2023 winners, this meant being able to take her podcast, “Perfect Timing,” to the next level.

Since 2020, the Maryland-based teen has provided a safe platform that promotes youth positivity by giving young people the space to celebrate their achievements and combat mental health stigmas. The idea came during the height of Covid-19, when Collins recalled social media “becoming a dark space flooded with news,” which greatly affected her own anxiety and depression.

Knowing that she couldn’t be the only one feeling this way, “Perfect Timing” seemed like a valuable way to give back to her community. Over the course of 109 episodes, Collins has interviewed a wide range of guests—from other young influencers to celebrities, from innovators to nonprofit leaders—all to remind Gen Z that “their dreams are tangible.”

That mission statement has since evolved beyond creating inspiring content and has expanded to hosting events and speaking publicly at summits and workshops. One of Collins’ favorite moments so far has been raising $7,000 to take 200 underserved girls to see “The Little Mermaid” on its opening weekend, to “let them know they are enough” and that there’s an “older sister” in their corner.

Of course, as with most new projects, funding for “Perfect Timing” has come entirely out of Collins’ pocket. Thankfully, the funding she earned from being selected as a Prudential Emerging Visionary is going toward upgraded recording equipment, the support of expert producers, and skill-building classes to help her become a better host and public speaker. She’ll even be able to lease an office space that allows for a live audience.

Plus, after meeting with the 24 other Prudential Emerging Visionaries and her Prudential employee coach, who is helping her develop specific action steps to connect with her target audience, Collins has more confidence in a “grander path” for her work.

“I learned that my network could extend to multiple spaces beyond my realm of podcasting and journalism when industry leaders are willing to share their expertise, time, and financial support,” she told Upworthy. “It only takes one person to change, and two people to expand that change.”

Prudential Emerging Visionaries is currently seeking applicants for 2024. Winners may receive up to $15,000 in awards and an all-expenses-paid trip to Prudential’s headquarters with a parent or guardian, as well as ongoing coaching and skills development to grow their projects.

If you or someone you know between the ages of 14 -18 not only displays a bold vision for the future but is taking action to bring that vision to life, click here to learn more. Applications are due by Nov. 2, 2023.
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