New study shows how empathy training for parole officers can keep people out of prison

A new study published in Proceedings of the National Academy of Sciences of the United States of American (PNAS) discovered something that most of us already know deep down, being empathetic can help someone become a better person.
Researchers conducted a study asking parole officers (PPOs) to perform a 30-minute online exercise designed to enhance their empathy for adults on probation or parole (APPs). The exercise also was designed to affirm the PPOs sense of purpose.
This makes sense because being a PPO has to be a stressful job. Seeing APPs day in and day out probably makes it difficult to relate to them as individuals. The same can happen in any job whether it's customer service or working in healthcare. We all need to be reminded to show a bit more empathy for the people we encounter every day.
The 30-minute exercise asked PPOs to read an article affirming their critical role in making sure APP's met the conditions of their sentences. It also included a narrative from a PPO in their department that affirms the benefits of their job.
"For me, it's when I'm walking down the street with my headphones on and somebody is running me down, 'Miss ___, Miss ___! You remember me? I'm doing this, I'm doing this with my life… I'm really fulfilled when it comes to things like that… so when I run across those guys and they're doing well I'm like, 'awesome!' …those are some of the more fulfilling parts of the job for me."
The exercise concluded with an article reminding PPOs that creating mutually respectful relationships with APPs allows them to be more effective at meeting their needs.
The study was conducted on 216 PPOs overseeing more than 20,000 APPs.

The results of the study are impressive. After ten months, those that took the "empathic supervision intervention," saw a 13% reduction in their APP's recidivism rates. A 2011 Pew Research study found that the average national recidivism rate for released prisoners is 43%.
So, dropping the rate by 13% over 20,000 APPs, means the intervention kept approximately 2,600 people out of prison.
If this type of intervention was implemented nationwide, it could lead to a large-scale reduction in recidivism rates that would have a massive impact on countless lives. Repeat offenders are extremely costly for the APPs, their families, the state budget, and the community-at-large.
The results of the study prove its initial hypothesis about the PPO and APP relationship. "If the relationship lacks appropriate care and trust, violations and recidivism (return to jail or prison) may be more likely to occur," the study postulates.
The study points to a lesson that we should all remember, regardless of what we do for a living.
Leading with the heart and showing sympathy for others, regardless of what they've done in the past, can make a huge difference. Sometimes all people want in this world is to be seen, heard, and understood. As this story shows, a little bit of empathy can have an incredible impact on the entire community.
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A Generation Jones teenager poses in her room.Image via Wikmedia Commons
An office kitchen.via
An angry man eating spaghetti.via 
At least it wasn't Bubbles.
You just know there's a person named Whiskey out there getting a kick out of this. 


An Irish woman went to the doctor for a routine eye exam. She left with bright neon green eyes.
It's not easy seeing green.
Did she get superpowers?
Going to the eye doctor can be a hassle and a pain. It's not just the routine issues and inconveniences that come along when making a doctor appointment, but sometimes the various devices being used to check your eyes' health feel invasive and uncomfortable. But at least at the end of the appointment, most of us don't look like we're turning into The Incredible Hulk. That wasn't the case for one Irish woman.
Photographer Margerita B. Wargola was just going in for a routine eye exam at the hospital but ended up leaving with her eyes a shocking, bright neon green.
At the doctor's office, the nurse practitioner was prepping Wargola for a test with a machine that Wargola had experienced before. Before the test started, Wargola presumed the nurse had dropped some saline into her eyes, as they were feeling dry. After she blinked, everything went yellow.
Wargola and the nurse initially panicked. Neither knew what was going on as Wargola suddenly had yellow vision and radioactive-looking green eyes. After the initial shock, both realized the issue: the nurse forgot to ask Wargola to remove her contact lenses before putting contrast drops in her eyes for the exam. Wargola and the nurse quickly removed the lenses from her eyes and washed them thoroughly with saline. Fortunately, Wargola's eyes were unharmed. Unfortunately, her contacts were permanently stained and she didn't bring a spare pair.
- YouTube youtube.com
Since she has poor vision, Wargola was forced to drive herself home after the eye exam wearing the neon-green contact lenses that make her look like a member of the Green Lantern Corps. She couldn't help but laugh at her predicament and recorded a video explaining it all on social media. Since then, her video has sparked a couple Reddit threads and collected a bunch of comments on Instagram:
“But the REAL question is: do you now have X-Ray vision?”
“You can just say you're a superhero.”
“I would make a few stops on the way home just to freak some people out!”
“I would have lived it up! Grab a coffee, do grocery shopping, walk around a shopping center.”
“This one would pair well with that girl who ate something with turmeric with her invisalign on and walked around Paris smiling at people with seemingly BRIGHT YELLOW TEETH.”
“I would save those for fancy special occasions! WOW!”
“Every time I'd stop I'd turn slowly and stare at the person in the car next to me.”
“Keep them. Tell people what to do. They’ll do your bidding.”
In a follow-up Instagram video, Wargola showed her followers that she was safe at home with normal eyes, showing that the damaged contact lenses were so stained that they turned the saline solution in her contacts case into a bright Gatorade yellow. She wasn't mad at the nurse and, in fact, plans on keeping the lenses to wear on St. Patrick's Day or some other special occasion.
While no harm was done and a good laugh was had, it's still best for doctors, nurses, and patients alike to double-check and ask or tell if contact lenses are being worn before each eye test. If not, there might be more than ultra-green eyes to worry about.