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Lessons we should have learned from the liberation of Auschwitz and other Nazi camps

It's been more than 75 years since the last prisoners were freed from Auschwitz. The farther we get from that chapter, the more important it is to focus on the lessons it taught us, lest we ignore the signs of history repeating itself.

Lessons we should have learned from the liberation of Auschwitz and other Nazi camps

From 1940 to 1945, an estimated 1.3 million people were deported to Auschwitz, the largest complex of Nazi concentration camps. More than four out of five of those people—at least 1.1 million people—were murdered there.

On January 27, 1945, Soviet forces liberated the final prisoners from these camps—7,000 people, most of whom were sick or dying. Those of us with a decent public education are familiar with at least a few names of Nazi extermination facilities—Auschwitz, Dachau, Bergen-Belsen—but these are merely a few of the thousands (yes, thousands) of concentration camps, sub camps, and ghettos spread across Europe where Jews and other targets of Hitler's regime were persecuted, tortured, and killed by the millions.


The scale of the atrocity is unfathomable. Like slavery, the Holocaust is a piece of history where the more you learn the more horrifying it becomes. The inhumane depravity of the perpetrators and the gut-wrenching suffering of the victims defies description. It almost becomes too much for the mind and heart to take in, but it's vital that we push through that resistance.

The liberation of the Nazi camps marked the end of Hitler's attempt at ethnic cleansing, and the beginning of humanity's awareness about how such a heinous chapter in human history took place. The farther we get from that chapter, the more important it is to focus on the lessons it taught us, lest we ignore the signs of history repeating itself.

Lesson 1: Unspeakable evil can be institutionalized on a massive scale

Perhaps the most jarring thing about the Holocaust is how systematized it was. We're not talking about humans slaying other humans in a fit of rage or a small number of twisted individuals torturing people in a basement someplace—this was a structured, calculated, disciplined, and meticulously planned and carried out effort to exterminate masses of people. The Nazi regime built a well-oiled killing machine the size of half a continent, and it worked exactly as intended. We often cite the number of people killed, but the number of people who partook in the systematic torture and destruction of millions of people is just as harrowing.

It has now come out that Allied forces knew about the mass killing of Jews as early as 1942—three years before the end of the war. And obviously, there were reports from individuals of what was happening from the very beginning. People often ask why more wasn't done earlier on if people knew, and there are undoubtedly political reasons for that. But we also have the benefit of hindsight in asking that question. I can imagine most people simply disbelieving what was actually taking place because it sounds so utterly unbelievable.

The lesson here is that we have to question our tendency to disbelieve things that sound too horrible to be true. We have evidence that the worst things imaginable on a scale that seems unfathomable are totally plausible.

Lesson 2: Atrocity can happen right under our noses as we go about our daily lives

One thing that struck me as I was reading about the liberation of Auschwitz is that it was a mere 37 miles from Krakow, one of the largest cities in Poland. This camp where an average of 500 people a day were killed, where bodies were piled up like corded wood, where men, women, and children were herded into gas chambers—and it was not that far from a major population center.

And that was just one set of camps. We now know that there were thousands of locations where the Nazis carried out their "final solution," and it's not like they always did it way out in the middle of nowhere. A New York Times report on how many more camps there were than scholars originally thought describes what was happening to Jews and marginalized people as the average person went about their daily lives:

"The documented camps include not only 'killing centers' but also thousands of forced labor camps, where prisoners manufactured war supplies; prisoner-of-war camps; sites euphemistically named 'care' centers, where pregnant women were forced to have abortions or their babies were killed after birth; and brothels, where women were coerced into having sex with German military personnel."

Whether or not the average person knew the full extent of what was happening is unclear. But surely there were reports. And we know how the average person responds to reports, even today in our own country.

How many news stories have we seen of abuses and inhumane conditions inside U.S. immigrant detention camps? What is our reaction when the United Nations human rights chief visits our detention facilities and comes away "appalled"? It's a natural tendency to assume things simply can't be that bad—that's undoubtedly what millions of Germans thought as well when stories leaked through the propaganda.

Lesson 3: Propaganda works incredibly well

Propaganda has always been a part of governance, as leaders try to sway the general populace to support whatever they are doing. But the Nazis perfected the art and science of propaganda, shamelessly playing on people's prejudices and fears and flooding the public with mountains of it.

Hermann Goering, one of Hitler's top political and military figures, explained in an interview late in his life that such manipulation of the masses isn't even that hard.

"The people can always be brought to the bidding of the leaders," he said. "That is easy. All you have to do is tell them they are being attacked and denounce the pacifists for lack of patriotism and exposing the country to danger. It works the same way in any country."

Terrifyingly true, isn't it? This is why we have to stay vigilant in the face of fear-mongering rhetoric coming from our leaders. When an entire religion or nationality or ethnic group is painted as "dangerous" or "criminal" or "terrorists," we have to recognize that we are being exposed to the same propaganda used to convince Germans that the Nazis were just trying to protect them. Safety and security are powerful human desires that make it easy to justify horrible acts.

Hitler was also great at playing the victim. While marching through Europe, conquering countries and rounding up millions of innocent people to exterminate, he claimed that Germany was the one under attack. Blatant anti-Semitic rhetoric surely fired up Hitler's core supporters, but the message to the average German was that this was all being done in the name of protecting the homeland, rather than a quest for a world-dominating master race.

Lesson 4: Most of us are in greater danger of committing a holocaust than being a victim of one

I had to pause when this realization hit me one day. As fairly average white American, I am in the majority in my country. And as strange as it is to say, that means I have more in common with the Germans who either committed heinous acts or capitulated to the Nazis than I do with the Jews and other targets of the Nazi party. That isn't to say that I would easily go along with mass genocide, but who's to say that I could fully resist the combination of systematic dehumanization, propaganda, and terrorism that led to the Holocaust? We all like to think we'd be the brave heroes hiding the Anne Franks of the world in our secret cupboards, but the truth is we don't really know what we would have done.

Check out what this Army Captain who helped liberate a Nazi camp said about his bafflement at what the Germans, "a cultured people" allowed to happen:

"I had studied German literature while an undergraduate at Harvard College. I knew about the culture of the German people and I could not, could not really believe that this was happening in this day and age; that in the twentieth century a cultured people like the Germans would undertake something like this. It was just beyond our imagination... Captain (Dr.) Philip Leif - 3rd Auxiliary Surgical Group, First Army

Some say that we can gauge what we would have done by examining what we're doing right now, and perhaps they are right. Are we speaking out against our government's cruel family separations that traumatize innocent children? Do we justify travel bans from entire countries because we trust that it's simply our leadership trying to keep us safe? Do we buy into the "Muslims are terrorists" and "undocumented immigrants are criminals" rhetoric?

While it's wise to be wary of comparing current events to the Holocaust, it's also wise to recognize that the Holocaust didn't start with gas chambers. It started with "othering," scapegoating, and fear-mongering. We have to be watchful not only for signs of atrocity, but for the signs leading up to it.

Lesson 5: Teaching full and accurate history matters

There are people who deny that the Holocaust even happened, which is mind-boggling. But there are far more people who are ignorant to the true horrors of it. Reading first-hand accounts of both the people who survived the camps and those who liberated them is perhaps the best way to begin to grasp the scope of what happened.

One small example is Supreme Allied Commander Dwight D. Eisenhower's attempt to describe what he saw when he visited Ohrdruf, a sub-camp of Buchenwald:

"The things I saw beggar description. While I was touring the camp I encountered three men who had been inmates and by one ruse or another had made their escape. I interviewed them through an interpreter. The visual evidence and the verbal testimony of starvation, cruelty and bestiality were so overpowering as to leave me a bit sick. In one room, where they were piled up twenty or thirty naked men, killed by starvation, George Patton would not even enter. He said that he would get sick if he did so. I made the visit deliberately, in order to be in a position to give first-hand evidence of these things if ever, in the future, there develops a tendency to charge these allegations merely to 'propaganda.'"

And of course, the most important narratives to read and try to digest are the accounts of those who survived the camps. Today, 200 survivors of Auschwitz gathered to commemorate the 75th anniversary of its liberation. They warned about the rise in anti-Semitism in the world and how we must not let prejudice and hatred fester. Imagine having to make such a warning seven decades after watching family and friends being slaughtered in front of you.

Let's use this anniversary as an opportunity to dive deeper into what circumstances and environment enabled millions of people to be killed by one country's leadership. Let's learn the lessons the Holocaust has to teach us about human nature and our place in the creation of history. And let's make darn sure we do everything in our power to fend off the forces that threaten to lead us down a similarly perilous path.


This article originally appeared on 01.27.20

Apple TV

Adam Scott and Tramell Tillman in Severance

While remote work has been a mainstay since the peak of the COVID-19 pandemic, more and more companies are attempting to mandate that employees return to the office, on a full or part-time basis, including one now-infamous effort from JPMorgan Chase. The company announced that as of March 2025, all employees were required to return to the office five days per week. Their CEO even ditched the policy that allowed employees to work-from-home two days per week.

To mark the occasion, welcome everyone back ( and perhaps twist the knife a bit deeper?) the United State's largest bank unveiled a plan for a massive $3 billion, 2.5 millions square foot tower on New York's famous Park Avenue—which would house 14,000 workers and feature state of the art architecture and technology—in addition to loading up its new corporate headquarters with perks to help employees transition back to office life.

Some of these "perks" were truly great and truly enticing. Others were... questionable, to say the least.

Grace Tallon on LinkedIn even noticed that some of the benefits of working in the JPMorgan Office seemed like they were yanked right out of one of the most popular current TV shows on the planet: Severance.

If you don't know it, Severance is a psychological thriller on Apple TV that doubles as a dark and biting satire of corporate office culture and capitalism. Employees at a mysterious company called Lumon are "severed" — meaning their brains, memories, and personalities are literally split in half. While at work, they are a different person and retain no memories when they leave the office every night. In return for their sacrifice and for hitting key milestones, the employees receive ludicrous rewards like short dance parties with their boss, melon parties with carved watermelons, and handfuls of balloons. Employees are also expected to marvel at bizarre pieces of art that line the hall, featuring stoic images of Lumon's revered (and more than a bit creepy) founders.

Conversely, JPMorgan's new tower boasted 19-restaurants with at-your-desk delivery, an Irish pub, and on-site physical therapy and yoga. But that's not all!

Tallon notes, however, that JPMorgan also tried to entice employees with things like "personalized climate" in rooms and offices, a "signature scent" that wafts through the halls and somehow reinforced the brand, and, get this, even a "corporate art collection" that celebrates the company's history and values. Be more on the nose next time, will you JPMorgan? That's to say nothing of design elements that support worker's circadian rhythms and coffee machines that learn your favorites over time.

"Let’s stop pretending this is about connecting and doing better work," she writes.

Read Tallon's full post below on the striking similarities:

Commenters agreed that the perks came off more than a little tone deaf.

While some folks defended the corporation for doing their best to make employees feel cared for and taken care of, others didn't quite see it that way, especially when they compared it to the perks of WFH life.

"The climate in my own home office is just right. Along with my own coffee, artwork, lighting (window wide open), and other perks and it cost me zero dollars to drive there and I don't have to wear shoes! Way out of touch," wrote Alix Z.

"Those perks sound more like a high-tech museum experience than actual employee benefits. Instead of a 'signature scent,' how about giving employees real reasons to feel good about coming to work?" said Diana Alayon.

 severance, linkedin, jp morgan, return to office, work, work from home, jobs, workplace, wfh jobs Some at-home perk simply can't be beat. Photo credit: Canva

"Working at home perks: My own candle collection, curated to suit my preferences, Coffee and tea on tap, from our favourite brands, Comfortable cushions and blankets to help regulate my temperature at my desk, A variety of lighting options, ranging from warm white lamps to 'the big light', Freedom to work anywhere I want, such as my office desk, sofa, kitchen table or a coffee shop near by, Personalised art with photos of family and pictures we enjoy, Working space decorated to my own specifications, Plenty of spaces nearby for fresh air and dog walks" wrote Eloise Todd in a mic-drop comment.

There are of course benefits to working together in-person with your colleagues. And sure, if you're required to be there, nothing offsets discomfort quite like delicious lunches and free yoga classes. But to take away even the option of occasionally working from home and duct-taping over it with an algorithm that tracks coffee orders and temperature preferences, and filling the halls with strange paintings that move when employees walk by? It kind of loses the thread, and it's exactly the kind of thinking that the creators of Severance are so good at skewering.

 severance, linkedin, jp morgan, retseverance, linkedin, jp morgan, return to office, work, work from home, jobs, workplace, wfh jobsurn to office, work, work from home, jobs, workplace, wfh jobs Mark (Adam Scott) at the infamous dance party scene in Severance.  media0.giphy.com  

According to Forbes, there are 6 distinct reason companies might push for a return to the office. One, corporate heads believe employees get more "immersed in the company’s values." Two, they think it's easier to monitor whether or not an employee is actually working. Three, to justify the cot of that expensive office space. Four, to foster "spontaneous collaboration." Five, to give new employees a chance to observe and interact with more seasoned worker. and six, to restore a sense of belonging within the company.

But of course, none of these things have anything to do with what people really want: Autonomy. That, in addition to fair pay, some level of flexibility, and good benefits. Perks are nice — even the kind of weird ones — but they can only go so far. It remains to be seen if companies that dictate back-to-the-office edicts are willing to follow through on the things that really matter. Please note how waffle parties did not make that list.

This article originally appeared in February

Canva Photos & Konami

People have found a really great active listening technique in a super strange place.

There is an art to being a good listener. Physically using your ears to hear what someone is saying, and your brain to process it, is only part of the battle. You also have to show the person you're talking to that you're listening and that you care. Asking questions is a great way to keep the conversation flowing and let your talking partner know you're engaged. But what if you're socially anxious, shy, or just can't think of anything to say? It's harder than it seems, especially when meeting new people!

The solution is easy. Just take a page out of Solid Snake's book. Who's Solid Snake? Just a former Green Beret, special ops solider, spy, assassin, and the protagonist of the popular Metal Gear Solid video games. You might wonder what the heck Solid Snake, aka David, knows about active listening. It turns out, quite a lot.

The "Solid Snake conversation method" is taking the world by storm. It's part trend, part meme, and 100% effective.

 conversation tips, social anxiety, small talk, socializing, etiquette, politeness, introvert, video games Solid Snake is here to help your social anxiety!  Giphy  

You don't need to know anything about video games to understand where the method comes from. Suffice it to say, Metal Gear Solid is a plot-heavy game series, full of cut-scenes that feature lots of dialogue and exposition.

It's become a bit of a joke in the gaming world that Snake, a man of few words, tends to fall back on one particular conversational technique over and over: He repeats, or echoes, bits of what the other characters say. It adds emphasis to important points, creates good conversational pacing, and allows the plot and dialogue to continue on smoothly.

Here's a (made up) example:

"Snake, we've got to get the blueprints!"

"The blueprints?"

"Yes, the bad guys are constructing a devastating bomb!"

"A bomb?"

"Indeed! You'll find the prototype in that bunker over there."

"A bunker?"

You get the idea. You can watch it in action here.


  - YouTube  www.youtube.com  

Why does this random video game character speak in this strange cadence? And why are people stealing it to use in real life?

You might think this dialogue is just a clunky tool for exposition or the result of bad writing, but you'd be wrong!

The Metal Gear Solid games are written and developed in Japan by a team led by legendary developer Hideo Kojima. Though translated into English and created in part for an American audience, the games feature a lot of bits and pieces of Japanese culture.

Frequent repetition and conversational echoes are extremely commonplace in Japanese. It's part of a polite active listening technique called "Aizuchi," which refers to frequent interjections to show interest, engagement, reassurance, and politeness.

Aizuchi includes interjecting with words or phrases (or their equivalents) like "I get it," "Yeah," "Really?" or even repeating back parts of the original speaker's words, a la Solid Snake.

According to Niko Smith at FluentU, "Perhaps you already use some of these interjections in conversation. While your friend is [telling you a story]... you might nod a few times or throw in a surprised 'No way!' or 'What happened next?' [Aizuchi] works in a similar way, but it’s more relentless. As the listener in a conversation, you might find yourself doing just as much talking as the speaker."

Smith adds that in America, young people are often taught specifically not to interrupt or speak while someone else is talking. In Japan, doing so frequently—in the right way—is a sign of respect and interest.

Better yet, Aizuchi doesn't require the listener to be particularly brilliant in conversation, charismatic, or creative. Even socially awkward people, or anyone who clams up in social situations, can muster a few polite interjections!

This technique exists outside of Japanese culture, too. In fact, it's a well-known wat to keep conversations flowing effortlessly, give you time to think about what you're going to say, and make your conversation partner feel heard and appreciated.

It's no surprise that people familiar with the game have been trying the technique in real life for years. In 2023, a viral 4chan post helped popularize the idea, and more recently a (now deleted) post on X went super viral referencing how effective the "Solid Snake conversation method" is for meeting new people.

 

The technique is hitting home with young people, especially gamers and the chronically-online, which makes for a really productive and much-needed discussion.

Gen Z has grown up with social media taking the place of many in-person interactions, screens everywhere, and of course, the COVID years. All of these factors affect the way they communicate with each other, especially in real life:

Maddy Mussen writes for The Standard, "Gen Z slang is all about shutting people out. It’s an inside joke, the more unintelligible the better. It’s in keeping with its etymology. When your whole modus operandi is being exclusionary, it doesn’t make for a lot of meaningful conversation."

It would be an unfair blanket generalization to say young people only speak in brainrot and have no idea how to operate in the real world. But Gen Z is racked with social anxiety to a far greater degree than previous generations. They need all the tools and practice they can get when it comes to operating in the real world and speaking to people they don't know well.

If they, or anyone else, can take a useful tip from their favorite video game character, there's nothing wrong with that at all.

Photo by Jamie Street on Unsplash

It seems like most people are feeling wiped out these days. There's a reason for that.

We're more than four years past the onset of the COVID-19 pandemic, and it's been a weird ride, to say the least. These years have been hard, frustrating, confusing and tragic, and yet we keep on keeping on. Except the keeping on part isn't quite as simple as it sounds.

We've sort of collectively decided to move on, come what may. This year has been an experiment in normalcy, but one without a testable hypothesis or clear design. And it's taken a toll. So many people are feeling tired, exhausted, worn thin ("like butter scraped over too much bread," as Bilbo Baggins put it) these days.

But why?

Psychologist and speaker Naomi Holdt beautifully explained what's behind the overarching exhaustion people are feeling as we close out 2022, and it makes perfect sense. Holdt is a psychologist, author, and speaker with over two decades of experience, and specializes in the emotional well-being of children and young adults. She is also the author of "How to Raise Resilient Kids and Teens."

In a post on Facebook, she wrote:

"A gentle reminder about why you are utterly exhausted…

No one I know began this year on a full tank. Given the vicious onslaught of the previous two years (let’s just call it what it was) most of us dragged ourselves across the finish line of 2021… frazzled, spent, running on aged adrenaline fumes…

We crawled into 2022 still carrying shock, trauma, grief, heaviness, disbelief… The memories of a surreal existence…

And then it began… The fastest hurricane year we could ever have imagined. Whether we have consciously processed it or not, this has been a year of more pressure, more stress, and a race to 'catch up' in all departments… Every. Single. One. Work, school, sports, relationships, life…

Though not intentionally aware, perhaps hopeful that the busier we are, the more readily we will forget… the more easily we will undo the emotional tangle… the more permanently we will wipe away the scarring wounds…

We can’t.

And attempts to re-create some semblance of 'normal' on steroids while disregarding that for almost two years our sympathetic nervous systems were on full alert, has left our collective mental health in tatters. Our children and teens are not exempt. The natural byproduct of fighting a hurricane is complete and utter exhaustion…

So before you begin questioning the absolutely depleted and wrung-dry state you are in- Pause. Breathe. Remind yourself of who you are and what you have endured. And then remind yourself of what you have overcome.

Despite it all, you’re still going. (Even on the days you stumble and find yourself face down in a pile of dirt).


 tired, exhausted, wicker chair, psychology, tired woman,  A tired woman relaxing in a chair.via Canva/Photos

Understanding brings compassion… Most of the world’s citizens are in need of a little extra TLC at the moment. Most are donning invisible 'Handle with care' posters around their necks and 'Fragile' tattoos on their bodies…

Instead of racing to the finish line of this year, tread gently.

Go slowly. Amidst the chaos, find small pockets of silence. Find compassion. Allow the healing. And most of all… Be kind. There’s no human being on earth who couldn’t use just a little bit more of the healing salve of kindness."

Putting it like that, of course, we're exhausted. We're like a person who thinks they're feeling better at the end of an illness, so they dive fully back into life, only to crash midday because their body didn't actually have as much energy as their brain thought it did. We tried to fling ourselves into life, desperate to feel normal and make up for lost time, without taking the time to fully acknowledge the impact of the past two years or to fully recover and heal from it.


 tired, exhausted, wicker chair, psychology, tired woman,  A tired woman laying on the couch.via Canva/Photos

Of course, life can't just stop, but we do need to allow some time for our bodies, minds, and spirits to heal from what they've been through. The uncertainty, the precariousness of "normal," the after-effects of everything that upended life as we knew it are real. The grief and trauma of those who have experienced the worst of the pandemic are real. The overwhelm of our brains and hearts as we try to process it all is real.

So let's be gentle with one another and ourselves as we roll our harried selves into another new year. We could all use that little extra measure of grace as we strive to figure out what a true and healthy "normal" feels like.

You can follow Naomi Holdt on Facebook.

This article originally appeared three years ago.

Cat have their reasons for doing what they do…even if they perplex us.

Cats have their fair share of quirks, from midnight zoomies to baking invisible biscuits to those weird alien chirps. But the one eccentricity that seems to go against their very nature as descendants of apex predators is their finickiness around food.

As any cat mom or dad will tell you, these critters take picky eating to Olympian levels, rivaling that of any toddler. To really put that into perspective, below is a delightful TikTok (shared by @thecutestcatseveryes) outlining the very logical “reasons” why on any given day, a cat might suddenly refuse to eat…despite yowling out of desperate hunger mere minutes before.

The “reasons not to eat your food if you're a cat," include:

  1. Bowl was placed down too loudly.
  2. The vibe was off.
  3. Don't like chicken, as of today.
  4. Felt like I was being rushed.
  5. I'm a cat.

Even the kitty featured in the video seemed to approve this message.


In the comments, other cat parents shared their purrfectly reasonable reasons to refuse noms noms, such as:

“Bowl was faced the wrong way.”

“Same flavor twice in a row.”

“I eat at 4:30pm, not 4:31pm.”

“I can see the center of the bowl is empty therefore there is no food, edges don’t count.”

“I want the other can, not the open one in the fridge. New can every feeding."

“I’d rather eat what my brother is eating, which is exactly the same as what I’ve got but I want his specifically.”

Listen, we can joke all we want, but it turns out that cats likely come by these picky eating habits naturally—and don’t do it simply to make our lives harder. As PetMD explains, wild cats subsisted on frequent meals of whatever smaller mammals they were lucky enough to catch while hunting, usually during dawn and dusk. Domestic kitties still might have this instinct, which manifests in a predilection to eat a variety of small meals, which feel fresh as to mimic a fresh catch, throughout the day.

 cats, cat food, best cat food, cat refusing to eat, funny cat videos, pets, picky cats, cat treats Look at this wee little tiger munching on his meal. Photo credit: Canva

The site added that kitties could have learned to prefer a certain type of food thanks to their mother, or might have eaten a particular food during a moment of stress or illness, and thus maintain a negative association with it.

There are, however, certain things humans can do to make food more appetizing, PetMD explains. To mimic fresh prey, the site suggests warming up food to about 100 degrees Fahrenheit (same as a normal body temperature) and moisten dry food with a bit of water. Some cats might even respond better to food that has the specific shape and look of fresh prey.

 cats, cat food, best cat food, cat refusing to eat, funny cat videos, pets, picky cats, cat treats And if there's a loud noise during dinnertime, forget about it. Photo credit: Canva

Of course, even if we follow all these steps to a T, we still might get some finickiness from time to time for reasons unbeknownst to us (though “vibes being off” is a good catchall excuse). Still, it won’t keep us from loving our furry little weirdos any more.

Heroes

Pittsburgh airport staff heroically recover diamond that fell from woman's ring at baggage claim

She was sure the conveyor belt had eternally claimed her 33-year-old engagement diamond.

Pittsburgh airport staff heroically finds woman's lost diamond

An engagement ring isn't the start of a journey with a partner—it's a promise to continue the journey you've already started. That's why engagement rings hold so much sentimental value to the person who receives it. The ring is something they cherish forever in most cases, which is exactly why when April Schmitt realized she lost the diamond out of her engagement ring she flew into a panic.

She knew the stone was lost somewhere near or in the baggage claim area at the Pittsburgh International Airport in Pittsburgh, Pennsylvania. Schmitt has been married to her husband for more than 30 years, so she knows her engagement ring like the back of her hand (literally). The diamond was sitting in its pronged setting when she landed at the airport and made her way to the baggage claim area, but she noticed it was gone shortly after her husband picked her up from the airport.

Once she realized her stone was missing from her ring, she became panicked. She said in a statement, “I panicked and my heart sank. I truly didn’t think I was ever going to see it again.”

 lost diamond; diamond; Pittsburgh airport staff; airport lost diamond; found diamond; good news; humanity Travelers wait at the baggage claim carousel.Photo credit: Canva

The couple, who live in Sewickley, just a quick 30 minute or less drive down the road, immediately made their way back to the airport to find the missing diamond. Some diamonds may appear large when they're placed on a band but unless they turn into a strobe light, they're nearly impossible to see in an open, bustling space. Schmitt knew finding the diamond was a long shot but there was no way she was going to let the stone disappear without trying her best to locate it.

When the couple returned to the airport, Schmitt informed the staff about her missing diamond and was met with immense kindness. In this instance, it would've been easy to brush off looking for a clear stone in such a large space but that's not what happened. Instead, the staff member she alerted contacted airport maintenance. Suddenly, they had an entire team of people looking for the diamond.

 lost diamond; diamond; Pittsburgh airport staff; airport lost diamond; found diamond; good news; humanity Elegant diamond rings sparkling in warm light.Photo credit: Canva

The maintenance crew came with flashlights and searched over, under, and in between the baggage carousel for the diamond. They searched so long that the Schmitts had actually given up and returned home assuming that the sentimental stone was lost forever. But the crew they left behind was determined. Tom Riordan, a stationary engineer, assured the upset woman that the next shift would continue to look for the diamond between flights until it was located, and they did just that.

It was Sean Dempsey, a fellow stationary engineer, who eventually located the missing stone. He told ABC News, "I just was crawling with a flashlight, and we had paint sticks to scrape all the dirt away,” he said. “The diamond caught a little bit of light and I found it.”

Schmitt was thrilled to get the call that her missing diamond had been found. “There were so many ways this story could have ended, but these guys were committed to helping me. I travel a lot, and I go to a lot of airports. To have this experience here and to be treated like an important person—those staffers were so concerned about my happiness and doing the right thing for me. I was not just a random passenger. They went out of their way to take care of me.”

The staff at Pittsburgh International Airport was happy they could be of assistance. Elise Gomez, manager of customer experience at PIT tells Blue Sky News, We’ve really invested in our passenger experience and do everything we can to ensure seamless travel. We know travel can be stressful, which is why we have a variety of programs from our PIT Paws teams to amenities like Presley’s Place for travelers with sensory sensitivities. And of course, at the end of the day, it’s about people. Our team is dedicated to assisting passengers whether that’s helping them find the right gate or finding a lost diamond.”

 lost diamond; diamond; Pittsburgh airport staff; airport lost diamond; found diamond; good news; humanity Vibrant cityscape with a classic red funicular and riverfront views.Photo credit: Canva

This isn't the first time the PIT crew has helped locate a missing diamond. In 2023 Kristen Tunno lost her grandmother's diamond ring while at the airport. April Laukaitis, a customer care agent located the family heirloom lodged between the tiles of one of the bathroom floors.

Airports aren't known for their hospitality so it's always nice to hear when airport staff go above and beyond to be compassionate to travelers.