Young hairstylist chooses to work in assisted living home's salon, helps older women feel beautiful
"I see these women once a week and we talk about EVERYTHING."

Hairstylist Katie Hill works in an assisted living home.
Getting beautified at the hair salon is a luxury most women cherish. But for those who are too old to drive or living in assisted living facilities, its a simple pleasure that often doesn't happen.
Hairstylist Katie Hill (@creations.by.k80) has made it her mission to serve women living in a nearby assisted living home. Once a week, she goes to color, cut, and visit with a loyal group of female clients whose lives she has changed–and vice-versa. In an emotional video on Instagram, she shared the deep impact of working with these women.
"I often get asked what one of my favorite things is about being a hairstylist in an assisted living facility. My answer would be getting to learn about and work with women from a different generation," she shared in the video's caption.
Throughout the video, Hill can be seen styling and cutting a number of different women who come to her salon within the assisted living facility, which was renovated last year. "I see these women once a week and we talk about EVERYTHING. They have trusted to tell me heavy things. Past relationships, loved ones they've lost, friendship struggles or even the current emotions or anxiety they deal with as they age."
She continues, "It makes me think about no matter what age we are, all women deal with the same problems. It's intimidating but comforting."
Each client she sees has a smile on her face and can be seen conversing with Hill, who pays special attention to what each woman would like to make them feel their most beautiful. Hill goes on to explain that when she first started working with these women, she was not confident in herself.
"When I started the job, I worried they wouldn't like me because of my age difference, or that they wouldn't take me seriously. I've never been more wrong," she writes. "They care about me. They always asks what's going on with me or if I'm doing okay. They constantly uplift and thank me for visiting them once a week."
For Hill, it's the human connection that has made it all worth it. "Some can't remember my name, or even what they ate for dinner, but they know I come every Monday and remember that. That makes me feel the power of my job and how I can heal people," she says.
She concludes the video with immense gratitude. "To my group of friends at the facility, thank you for helping me grow into the woman I've always wanted to become," she writes.
Her touching video had a big impact on viewers, including other hairstylists working in assisted living facilities.
"I’m a stylist also 25 years in Assisted living /Nursing home. I have met some amazing people along my way .So many life with a special place in my heart I’ve learned so much through them♥️," one shared.
Another wrote, "I'm a stylist w/30 years in the biz & have a good amount of older clients whom I hold near & dear to my heart❤️ I just love your work with all the elders! ❤️❤️❤️❤️❤️"
And another added, "Their knowledge and stories are forever in my heart. I still relate to some even years after working with the ladies. Everyday I want to go back into an assisted living salon because of the beauty of their hearts 🫶🏼🥺."
Communications expert shares the 7-word phrase to shoot down anyone being disrespectful
Try this method next time someone says something rude.
A woman can't believe what she just heard.
Getting caught off guard by a rude comment from a coworker, family member, or total stranger can throw you for a loop. You immediately start wondering how you should respond. Should I insult the person right back or play it cool without stooping to their level? Everyone is going to be thrown by a disrespectful comment at some point, so it’s good to have a response in your back pocket for that moment when it comes.
Communications expert Jefferson Fisher provided a great response that we can all use recently on the Mel Robbins Podcast. Fisher is a Texas board-certified personal injury attorney and one of the most respected voices on argumentation and communication in the world. He is also the bestselling author of The Next Conversation: Argue Less, Talk More.
How to respond to a rude or disrespectful comment
Fisher told Robbins that the first step in responding to the comment is nonverbal. You say nothing. “A lot of silence. So often, if you just wait 10 seconds that you're gonna add distance between what they said and how you're going to respond,” Fisher said. “They're saying this to get something out of you, cause in that moment, they're feeling something, whether it's a fear or an insecurity, whatever it is, you're not going to deliver on that same plane that they are.”
The next step is to let the rude person know that their behavior will not be tolerated in a confident manner.
“So somebody says something disrespectful, you give enough silence to make sure that it's a little awkward, and then you're going to say something to the effect of, ‘That's below my standard for a response.’ All of a sudden, you're now making it clear that what you just said was beneath me. And I don't respond to things that are beneath me in that way.”
Throw it back on them
If you prefer to put someone back on their heels instead of squelching the situation as Fisher recommends, John Bowe, a speech trainer, award-winning journalist, and author of I Have Something to Say: Mastering the Art of Public Speaking in the Age of DisconnectionI Have Something to Say: Mastering the Art of Public Speaking in the Age of Disconnection, says that you should respond with a question: “Do you really mean that?”
“Say it with outrage or dripping sarcasm, with raised eyebrows or deadpan calm. It doesn’t matter. This phrase is quietly disarming and deceptively powerful,” Bowe writes for CNBC. Bowe says the response does two great things for you. First, it gives them a chance to reconsider their words because most rude comments are said without thinking. “By responding with curiosity instead of defensiveness, you’re holding up a mirror. Often, that’s all it takes for the other person to walk back their offense,” he writes.
After the person is asked if they meant what they said, they can double down on their rude comment, but they are probably more likely to backpedal or apologize.
Unfortunately, it’s a fact of life that, unless you live under a rock, you’ll have to deal with people making rude comments. But the best thing you can do is to prepare yourself to confidently put someone in their place so they’ll think twice about ever being rude to you again.