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Southwest Airlines babysits a passenger's betta fish for months after she couldn't fly with it

Now that's customer service.

betta fish, southwest airlines, kira rumfola
via Pixabay

A beautiful betta fish.

It was a wild summer at U.S. airports where there were more cancellations and delays than usual due to spiking demand after the pandemic, understaffed airlines and severe storms. But a story from Tampa International Airport in Florida shows that amid the chaos, there was a brief glimmer of humanity.

News Channel 8 in Florida reports that after finishing her freshman year at college, Kira Rumfola was ready to return home to New York for the summer when she ran into a problem at Tampa International Airport. Unfortunately, she wasn’t able to bring her pet betta fish, Theo, with her on a Southwest flight home.

“As a recent addition to Kira’s life, Theo is very special to her, having provided comfort and companionship as she adjusted to college life,” Southwest wrote in a Facebook post.

It’s against Southwest policy to allow fish on its flights.

“Ismael, our Customer Service Agent, talked Kira and her father through multiple options,” Southwest wrote on Facebook. “When nothing worked out, Ismael offered to take care of Theo himself while Kira was home for the summer.”


Kira swore she'd be back in the fall for the next school session and would pick up her fish when she returned to Florida.

According to a Southwest Twitter post, Kira stayed in touch with Ismael and Jamee, his fiance and fellow Southwest employee, all summer. The couple regularly shared photos of Theo with Kira and they even bought him a larger fish bowl.

On September 15, Southwest shared a photo of Kira, Ismael and Jamee when they met up to reunite the student and her fish. Kira gave the couple a gift card as a thank-you. “Thank you again for the gift card, it was completely unnecessary,” Jamee wrote in a text shared by Southwest. “We hope you guys got back to your dorm ok. Let us know if you need anything.”

Theo lived with Ismael and Jamee for the entire summer—they had to be a bit teary-eyed to see him go.

The story struck a chord with people on Facebook, who thought it was an amazing show of customer service and humanity.

“That definitely shows going over and above. There is still kindness in our world!" Shelly Tibbs Eber Caulfield wrote.

"Ismael deserves a promotion! He's clearly shown he's willing to do any-fin possible to help a customer," Kristen Calvert wrote.

Matt Pope wins best joke. "That’s the greatest fish story featuring a guy named Ismael since that book by Melville," he wrote, making a reference to “Moby Dick."

Everyone appreciates a great story about someone going above and beyond in their job to help a customer. But what Ismael and Jamee did went far beyond customer service. They showed up as human beings to help a stranger take care of a beloved family member when they had run out of options. Now, that’s a great example of humanity at its best.

The only remaining question is, what will Kira do with Theo next summer?









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10 anti-holiday recipes that prove the season can be tasty and healthy

Balance out heavy holiday eating with some lighter—but still delicious—fare.

Albertson's

Lighten your calorie load with some delicious, nutritious food between big holiday meals.

True

The holiday season has arrived with its cozy vibe, joyous celebrations and inevitable indulgences. From Thanksgiving feasts to Christmas cookie exchanges to Aunt Eva’s irresistible jelly donuts—not to mention leftover Halloween candy still lingering—fall and winter can feel like a non-stop gorge fest.

Total resistance is fairly futile—let’s be real—so it’s helpful to arm yourself with ways to mitigate the effects of eating-all-the-things around the holidays. Serving smaller amounts of rich, celebratory foods and focusing on slowly savoring the taste is one way. Another is to counteract those holiday calorie-bomb meals with some lighter fare in between.

Contrary to popular belief, eating “light” doesn’t have to be tasteless, boring or unsatisfying. And contrary to common practice, meals don’t have to fill an entire plate—especially when we’re trying to balance out heavy holiday eating.

It is possible to enjoy the bounties of the season while maintaining a healthy balance. Whether you prefer to eat low-carb or plant-based or gluten-free or everything under the sun, we’ve got you covered with these 10 easy, low-calorie meals from across the dietary spectrum.

Each of these recipes has less than 600 calories (most a lot less) per serving and can be made in less than 30 minutes. And Albertsons has made it easy to find O Organics® ingredients you can put right in your shopping cart to make prepping these meals even simpler.

Enjoy!

eggs and green veggies in a skillet, plate of baconNot quite green eggs and ham, but closeAlbertsons

Breakfast Skillet of Greens, Eggs & Ham

273 calories | 20 minutes

Ingredients:

1 (5 oz) pkg baby spinach

2 eggs

1 clove garlic

4 slices prosciutto

1/2 medium yellow onion

1 medium zucchini squash

1/8 cup butter, unsalted

1 pinch crushed red pepper

Find full instructions and shopping list here.

bow of cauliflower ham saladGet your cauliflower power on.Albertsons

Creamy Cauliflower Salad with Ham, Celery & Dill

345 calories | 20 minutes

1/2 medium head cauliflower

1 stick celery

1/4 small bunch fresh dill

8 oz. ham steak, boneless

1/2 shallot

1/4 tspblack pepper

1/4 tsp curry powder

2 tsp Dijon mustard

1/4 tsp garlic powder

3 Tbsp mayonnaise

1/8 tsp paprika

2 tsp red wine vinegar

1/2 tsp salt

Find full instructions and shopping list here.

tofu on skewers on a plate with coleslawPlant-based food fan? This combo looks yums. Albertsons

Grilled Chili Tofu Skewers with Ranch Cabbage, Apple & Cucumber Slaw

568 calories | 20 minutes

1 avocado

1/2 English cucumber

1 (12 oz.) package extra firm tofu

1 Granny Smith apple

3 Tbsp (45 ml) Ranch dressing

1/2 (14 oz bag) shredded cabbage (coleslaw mix)

2 tsp chili powder

1 Tbsp extra virgin olive oil

1/2 tsp garlic powder

1/2 tsp salt

Find full instructions and shopping list here.

frittata in a cast iron skilletSometimes you just gotta frittata.Albertsons

Bell Pepper, Olive & Sun-Dried Tomato Frittata with Parmesan

513 calories | 25 minutes

6 eggs

1/2 cup Kalamata olives, pitted

2 oz Parmesan cheese

1 red bell pepper

1/2 medium red onion

8 sundried tomatoes, oil-packed

1/4 tsp black pepper

1 Tbsp extra virgin olive oil

1/2 tsp Italian seasoning

1/4 tsp salt

Find full instructions and shopping list here.

plate with slices of grilled chicken and a caprese saladCaprese, if you please.Albertsons

Balsamic Grilled Chicken with Classic Caprese Salad

509 calories | 25 minutes

3/4 lb chicken breasts, boneless skinless

1/2 small pkg fresh basil

1/2 (8 oz pkg) fresh mozzarella cheese

1 clove garlic

3 tomatoes

1 Tbsp balsamic vinegar

4 3/4 pinches black pepper

1 1/2 tsp extra virgin olive oil

3/4 tsp salt

Find full instructions and shopping list here.

four stuffed mushrooms on a plateThese mushrooms look positively poppable.Albertsons

Warm Goat Cheese, Parmesan & Sun-Dried Tomato Stuffed Mushrooms

187 calories | 35 minutes

1/2 lb cremini mushrooms

1 clove garlic

1/2 (4 oz) log goat cheese

1/4 cup Parmesan cheese, shredded

2 sundried tomatoes, oil-packed

1 1/4 pinches crushed red pepper

1 tsp extra virgin olive oil

1/4 tsp Italian seasoning

2 pinches salt

Find full instructions and shopping list here.

plate with open English muffin with goat cheese and sliced baby tomatoes on topMove over, avocado toast. English muffin pizzas have arrived.Albertsons

English Muffin Pizzas with Basil Pesto, Goat Cheese & Tomatoes

327 calories | 10 minutes

3 Tbsp (45 ml) basil pesto

2 English muffins

1/2 (4 oz) log goat cheese

1/2 pint grape tomatoes

3/4 pinch black pepper

2 pinches salt

Find full instructions and shopping list here.

pita pocket on a plate filled with veggies, meat and cheeseThis pita pocket packs a colorful punch.Albertsons

Warm Pita Pocket with Turkey, Cheddar, Roasted Red Peppers & Parsley

313 calories | 20 minutes

1/4 (8 oz) block cheddar cheese

1/2 bunch Italian (flat-leaf) parsley

4 oz oven roasted turkey breast, sliced

1/2 (12 oz) jar roasted red bell peppers

1 whole grain pita

3/4 pinch black pepper

1/2 tsp Dijon mustard

2 tsp mayonnaise

Find full instructions and shopping list here.

plate with toast smeared with avocado and topped with prosciuttoDid we say, "Move over, avocado toast?" What we meant was "Throw some prosciutto on it!" Albertsons

Avocado Toast with Crispy Prosciutto

283 calories | 10 minutes

1 avocado

2 slices prosciutto

2 slices whole grain bread

1 5/8 tsp black pepper

1/2 tsp extra virgin olive oil

1/8 tsp garlic powder

1/8 tsp onion powder

Find full instructions and shopping list here.

bowl of chili with cheese and green onions on topVegetarian chili with a fall twistAlbertsons

Black Bean & Pumpkin Chili with Cheddar

444 calories | 30 minutes

2 (15 oz can) black beans

1/2 (8 oz ) block cheddar cheese

2 (14.5 oz) cans diced tomatoes

2 cloves garlic

2 green bell peppers

1 small bunch green onions (scallions)

1 (15 oz) can pure pumpkin purée

1 medium yellow onion

1/2 tsp black pepper

5 7/8 tsp chili powder

1/2 tsp cinnamon

2 tsp cumin, ground

1 tsp salt

1 Tbsp virgin coconut oil

Find full instructions and shopping list here.

For more delicious and nutritious recipes, visit albertsons.com/recipes.

Image from Wikimedia Commons.

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Education

9 of the most intriguing Christmas-time traditions from around the world

From the log that poops out Christmas presents in Catalonia to a towering cat that eats lazy children in Iceland, here are some fascinating holiday traditions that have emerged around the globe.

The Tió de Nadal eats food scraps and poos candy and presents.

Christmas is celebrated around the world, but it looks a bit different everywhere you go. While there are some fairly universal traditions, such as decorating a tree and giving gifts, there are some traditions specific to different cultures that are both unique and intriguing.

Check these out:

1. ITALY—La Befana: The Good Witch

women in la befana costumes holding broomsticksWomen dressed up as La BefanaEleonora Gianinetto/Wikimedia Commons

In Italy, La Befana is a good witch who flies around on a broomstick on January 5th, the night before Epiphany. Children put their shoes out with a glass of wine and a piece of bread for La Befana, and fills their shoes with candy or small gifts—or chunks of coal, onions or garlic for the naughty ones

2. ICELAND—The Yule Lads

Iceland’s 13 Yule Lads are merry and mischievous troll-like figures, each with a different name and personality. They visit children one at a time during the 13 days leading up to Christmas, leaving gifts and playing tricks, including leaving rotten potatoes in the shoes of kids who don’t behave. According to the Smithsonian, the Yule Lads used to be a lot creepier, but in 1746, the country outlawed scaring children with monstrous tales about the 13 lads. (Would love to know what prompted that law!)

3. ALSO ICELAND—The Yule Cat

yule cat sculpture

Yule Cat on display in downtown Reykjavik, December 2022

ProcrastinatingHistorian/Wikimedia Commons

As if the Yule Lads weren’t enough, a towering, fearsome cat roams the Icelandic countryside around Christmastime, peeking into homes to spy on children’s presents. In Icelandic tradition, if kids get all of their chores done, they are gifted some new clothes. If the Yule Cat (aka Jólakötturinn) sees that a child wasn’t given clothes (in other words, a child was lazy), the cat proceeds to eats the child’s dinner and then moves on to eating the child. Yes, you read that right. It eats the child. Icelandic folklore doesn’t mess around.

4. PHILIPPINES—The Giant Lantern Festival

five colorful, lit up displays

Giant Lantern Festival 2012

Ramon FVelasquez/Wikimedia Commons

In the Philippines, the Giant Lantern Festival is held in San Fernando City (dubbed the Christmas capital of the Philippines) every year the week before Christmas Eve. According to Travel & Leisure, the lantern tradition is rooted in the history of Filipino Catholics building small, colorful lanterns to light up the procession to Christmas Eve mass. The giant parol lanterns for the festival, however, are huge—up to 20 feet tall—and it can take up to 10,000 light bulbs to illuminate them.

5. SPAIN (CATALONIA)—The Tió de Nadal (pooping log)

log with legs, a smiley face, a hat and a blenket

The Tió de Nadal is a Catalan Christmas tradition.

Public Domain/Wikimedia Commons

Some cultures have a yule log. Catalonia, Spain, has the Tió de Nadal—a log with a hat, a blanket, a smiley face and a penchant for pooping out presents. Children feed the smiling log scraps of food at night and it poop out presents on Christmas Day. There's even a song kids sing to the log, imploring it to not poop out salted herring (too salty), but nougats in instead, all while hitting the log with a stick. According to Catalan tradition, the eating of the scraps and the beating with the stick leads to Tió de Nadal pooping out presents and nougat on Christmas. And apparently, no one questions it.

6. BAVARIA—The Krampus

person wearing a scary looking horned mask

Krampus costume

Anita Martinz/Wikimedia Commons

In Bavaria (which includes Austria, Germany, Switzerland and some of the surrounding area), the Krampus is a centuries-old tradition that has been revived in modern times. The Krampus is a horned, hairy, hellish creature who follows St. Nick on his rounds to punish naughty children by scaring them (or tossing them in a sack and beating them). Many cities hold Krampus festivals each year, where people parade around in Krampus costumes like the one above.

7. VENEZUELA—Roller Skating to Christmas Mass

someone skating outside in pink roller skates

Venezuelans roller skate on Christmas

Photo by Daniel Lincoln on Unsplash

Most of us don't association Christmas with roller skating, but that's not the case for Venezuelans. Christmas is an all-night roller skating party, which includes singing Christmas songs and culminates with everyone rolling their way to Christmas Mass at dawn. Most interestingly, according to a Venezuelan woman's explanation in America Magazine, it's not even like Venezuelans are a big roller skating culture the rest of the year—it's just a Christmas thing.

8. JAPAN—A Finger Lickin' Good Tradition

people lined up outside a Kentucky Fried Chicken

KFCs are packed for Christmas in Japan

Photo by Stabel Webel on Unsplash

Japan doesn't have a long history with Christmas and thus no long-standing traditions associated with it. What they do have is 50 years of eating KFC for Christmas, thanks to a "Kentucky for Christmas" marketing campaign launched by the first KFC restaurant owner in Nagoya, Japan, in 1970. Somehow, it stuck and is now a beloved tradition for millions of Japanese families.

9. UKRAINE—Spider Webs on Christmas Trees

spider and spider web ornament in tree

Ukrainians celebrate spiders at Christmas.

Erika Smith/Wikimedia Commons

According to Ukrainian legend, an impoverished widow and her children grew a tree from a pinecone outside of their house, but they were too poor to decorate it for Christmas. The household spiders heard the children's sobs and spun their webs into decorations overnight. When the children awoke on Christmas morning, they cried out “Mother, mother wake up and see the tree. It is beautiful!” As the day went on and the sun's rays hit the delicate webs, they transformed into silver and gold and the widow never wanted for anything again. Today, Ukrainians decorate trees with spider webs for good luck and fortune in the new year.

Whatever your family or cultural holiday traditions are, let's celebrate the differences that make our world so interesting.