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Joy

The viral story of how Chewy helped console a pet owner after losing her dog is unforgettable

The best of humanity comes in many forms.

chewy customer service, chewy twitter, anna brose twitter

A picture of Anna Brose's beloved Gus.

Many of us know Chewy as the online marketplace for all things pet goods. What you might not know is the extra care that the company provides to pet owners after the loss of a beloved fur baby. That is, until one woman’s story went viral on Twitter.

Anna Brose (@alcesanna) had to say goodbye to her sweet dog named Gus. To make an already tragic event worse, she had an unopened bag of dog food purchased from Chewy that would now go unused. Brose was so surprised by the company’s compassion and generosity that she felt compelled to share her experience online.

Her tweet read:

“I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to??”



That's right. A full refund, plus a heartfelt note and flowers. NBD.

Much to Brose’s surprise, she was not the only one on the receiving end of such kindness.


Pretty soon stories from other grieving pet parents came flooding in praising Chewy for going above and beyond during their time of mourning.

One person shared, “@Chewy did the same for me when we lost our sweet boy, Murphy Brown. I’d just ordered 2 cases of his special kidney diet food, and they arrived after he passed. But they gave a full refund and told us to just donate the food to a shelter. That act of kindness meant so much.”

A person who works at an animal shelter confirmed this is Chewy’s standard practice, saying, “We often have people reaching out to donate because Chewy told them to reach out to a local shelter. I can’t express what this means to shelter’s like mine. Truly a gift.”

Many reported that Chewy even sends hand-painted pet portraits, like this one:

Can you imagine having a beautiful memento like this to cherish? Of course it doesn’t replace the pet that’s now gone, but man, what a great way to make such a painful transition a little more bearable. Customer service is great and all, but this is a wonderful example of businesses displaying humanity.

That kindness isn’t limited to times of grief, either. Chewy apparently sends birthday cards, and seems to often encourage customers to donate all kinds of unwanted items after giving a full refund.

“I bought 4 sling carriers from Chewy to try for my new rescue dog. Only used one. Was shocked when @Chewy told me to just donate the rest after my refund. Brought them to [a] local rescue dog group who were happy to take them,” wrote one person.

As a mother of two cats—and a regular Chewy customer—I was both shocked to realize the company did all this, not to mention touched. I wasn’t alone. People were floored.

As for Chewy—since Brose’s tweet went viral, the company did see it, and left its own response.

“It's the least we could do, Anna. We hope these flowers will help to keep your spirits up.”

We don’t always picture corporations having a heart. But it is a possibility. Huge kudos to Chewy for providing pet owners true care … in more ways than one.

Photo by Katerina Holmes|Canva

Mom in tears after another parent calls about daughter's lunch

People say having children is like having your heart walk around outside of your body. You send them off to school, practices or playdates and hope that the world treats them kindly because when they hurt, you hurt. Inevitably there will be times when your child's feelings are hurt so you do your best to prepare for that day.

But what prepares you for when the child you love so much winds up accidentally healing your inner child. A mom on TikTok, who goes by Soogia posted a video explaining a phone call she received from a parent in her daughter's classroom. The mom called to inform Soogia that their kids had been sharing lunch with each other.

Soogia wasn't prepared for what came next. The classmate's mother informed her that her son loves the food Soogia's daughter brings to school and wanted to learn how to cook it too.


That may seem like a small thing to some, but the small gesture healed a little bit of Soogia's inner child. Growing up as a Korean kid in California, Soogia's experience was a bit different than what her children are now experiencing.

"I guess I just never thought that my kids would be the generation of kids that could go to school and not only just proudly eat, but share their food with other kids that were just so open and accepting to it," Soogia says through tears. "Knowing that they don't sit there eating their food, feeling ashamed and wishing that their fried rice was a bagel instead or something like that. And I know, it sounds so small and it sounds so stupid, but knowing their experience at school is so different from mine in such a positive way is just so hopeful."

Soogia's tearful video pulled on the heartstrings of her viewers who shared their thoughts in the comments.

"Soogia! It will never be small. Your culture is beautiful & the littles are seeing that every day. You've even taught me so much. I'm grateful for you," one person says.

"Beautiful! I can see your inner child healing in so many ways," another writes.

"Welp. Now I'm sobbing at the airport. This is beautiful," someone reveals.

"These Gen Alpha babies really are a different, kinder generation. I love them so much," one commenter gushes.

You can hear the entire story below. You may want to grab a tissue.

@soogia1

These kids, man. They’re really something else. #culturalappreciation #breakingbread #sharing #

This article originally appeared on 3.23.24

Photo from YouTube video.

It’s time to get out flexed.

When a cocky young man started showing off his muscles for the "Flex Cam" at a Philadelphia Soul arena football game, he got more than he bargained for after showing off his physique to a couple of women sitting behind him.

When the camera made its way back around, he was instantly upstaged by the superior muscles of one of the ladies he had tried to impress.


He had no choice but to sink sadly into his seat while the stronger woman flexed over his head.

PHILADELPHIA SOUL FLEX CAM SURPISE

This article originally appeared on 05.30.19

Family

Mom recalls the uncomfortable moment an older man complimented her 6-year-old's appearance

When she didn't say "thank you," he accused her of having bad manners.

@yourejustliz/TikTok

“Nice is different than kind."

It might have been pretty universally accepted during our childhood for daughters to be expected to reciprocate affection from adults, whether they liked it or not. A non consensual kiss to grandparents here, a forced “thank you” there. But times have changed.

However, this change in parenting style can sometimes make for some, well, awkward or even downright uncomfortable situations as moms and dads try to advocate for this kid’s autonomy.

Recently, a mom named Liz Kindred detailed just such an incident with her six year old daughter, which has a whole lotta other parents discussing how to navigate these unideal interactions.


As she recalls in a video posted to TikTok, Kindred was waiting in line with her daughter when a grown man turned around and said “My goodness, you sure are pretty” to the child.

“My six-year-old is gorgeous, yes, but she is also very in tune and perceptive, and she's an introvert so she grabbed my leg really tight,” Kindred said.

Doubling down, the man repeated himself, saying “You sure are pretty. Look at those blue eyes,” which only made her shy daughter grab her leg harder.

Noting that being in a 12 step program has taught her to be less “knee jerk reactionary,” the mom bit her tongue and offered a polite smile to the man, hoping that would be the end of it. It wasn’t.



“He's a boomer and, God love him, he said, ‘I guess your mom didn't teach you manners.’ And I let out an uncomfortable little [chuckle], and the pause was long. It was long. And under his breath he said, ‘Guess not,’” she said.

In what she called the most ”Jesus loving way” she could muster, while still bluntly making her point, Kindred told the man "If you assume that I didn't teach my six-year-old daughter to say ‘thank you’ to a grown, consenting man when he compliments her appearance, then you would be correct."

What followed was the “longest silence” of Kindred’s life.

The video, which has been viewed over 6 million times now, prompted a ton of parents to share how their own kids have established boundaries in similar situations—with their support, of course.

“An old man called my 4 yr old daughter a sweetheart at the store…she boldly responded ‘I am NOT YOUR sweetheart!’ I was so proud,” on person recalled.

Another added, “My 3 year old says ‘NO THANK YOU MY BODY DOESN’T LIKE TAHT.’”

Still another said “My 2 yo knows the boundaries song and just starts singing that anytime someone talks to her.”

While the response to Kindred’s video was overwhelmingly positive, there were a few comments defending the man as simply being “kind.” This prompted Kindred to do a follow-up video doubling down on her decision.

In the clip, she shared how she herself has dealt with seemingly innocent compliments in her life from men, which later turned into something else. Feeling like she “didn’t have a voice” to say something, “because I’m a nice Christian, Southern girl,” Kindred ended up being in unsavory situations (she didn't explicitly say what those situations were, but it's easy enough to piece together). She doesn’t want her daughter to have the same issues.


“Nice is different than kind. The kind thing to do is to teach our daughters and our children in this next generation that when you are uncomfortable with something you listen to your body and you set a firm boundary with that and you provide language around that. And you start that really really young.”

Yep. Well said.



Photo by Aaron Burden on Unsplash
selective focal photo of crayons in yellow box

It's back-to-school time (yaaassss!), but that means it's also the time when you have to tackle those super-long, super-specific school supply lists (uggghhhh!).

You know what I'm talking about — the 15-plus-items-long list of things your kids need for school.

As a bonus, they're often brand-name specific. Seriously. Because Elmer's glue is apparently just that different from generic store brand glue.


Based on the venting ( "OMG, everyone is sold out of pre-sharpened Dixon Ticonderoga #2 pencils!") and cries for help I'm seeing from my fellow parents on social media ("Where did you find three wide-ruled draw-and-write composition books?" — OK, I admit that was my question), a lot of our public school kiddos are being given supply lists quite similar to this one:

woman in white and multicolored floral long-sleeved mini dress with green backpackPhoto by Tamara Bellis on Unsplash

Sample school supply list created from actual lists I've collected. Some items have been switched between lists to protect the innocent.

While many public schools send these lists to parents, in certain states they're "requests" not "requirements" (even when not clearly presented that way) because some states cannot legally require students to provide their own school supplies.

Optional or required, however, these school supply lists are important.

I know, I know — lots of us parents have many feelings about them, like:

  • We didn't have to buy a specific list of supplies when we were kids (walking uphill both ways, two miles, in the snow).
  • This is public school, not private school! Can't the glue sticks come out of my taxes?
  • This list is so name-brand specific. Are Elmer's glue sticks reallllyyyy that superior to these cheaper, generic ones?
  • Seriously?? So many glue sticks?! Just ... what?

And we can all agree that it's not right that public school budgets are regularly slashed and aren't big enough to cover the basic necessities essential for our kids' success. (You know, like pencils.) And in some cases, budgets are misused, and that's not right, either.

black cordless headphones beside sport bottle and notebookPhoto by KOBU Agency on Unsplash

But as much as parents dread shopping for school supplies, our children's teachers probably dread having to ask.

Katie Sluiter, a mom of three and teacher of 13 years, shares in parents' frustrations about supplies — just from a different perspective. "I struggle every single August with having to ask for [supply] donations. I hate it," she says.

She'd love to stop asking parents to bring in a combined total of 800 pencils and 1,000 glue sticks and just buy them herself. But as a teacher, she simply cannot afford to do it.

"I hate that we have two full-time salaried workers in our house. ... I have an advanced degree, and we are still living paycheck to paycheck. It feels shameful to have to ask every. single. year. for donations. Teachers don't want to ask for handouts. We just want to teach."

"Teachers don't want to ask for handouts. We just want to teach." — Katie Sluiter

Nicole Johansen, a mom of two who was a teacher for 12 years, echoes Sluiter's sentiments. She cites never ending budget cuts as well as the need to stretch other funds, like PTO-raised money, further and further as the reasons supply lists exist and adds, "It is frustrating knowing that schools should be appropriately allotted funds for supplies — this said from the parent AND teacher standpoint."

So most of us are on the same page here. Class supply lists are the pits ... for everyone!

The most significant thing to remember, though, is that if your budget allows, it's important to purchase the items on the list.

If you're not purchasing the supplies, it's very likely your child's teacher will have to — with his or her own money.

Image by Thinkstock.

And we've already established that teacher salaries aren't cutting it when it comes to taking care of their families and their students.

And maybe it's not so much that teachers have to spend their own paychecks on classroom supplies, but they want to because an overwhelming majority of teachers genuinely care about their students.

"I wish all parents knew how much teachers love and sacrifice for their students," Johansen said. "Pretty much all teachers I know will be spending for their classroom despite having to cut back the grocery bill for their family."

"I wish all parents knew how much teachers love and sacrifice for their students." — Nicole Johansen

"No, we don't have to spend all that time and money on our classrooms, but it makes it a quality experience when your children have things like science experiments, books, art supplies, and a comfortable, cozy classroom environment."

woman wearing white sweaterPhoto by Yustinus Tjiuwanda on Unsplash

OK, but seriously, what do they do with all of those glue sticks?!

I know I'm not the only one who opened up that list when my daughter was in first grade, choked on my coffee, and exclaimed, "THREE DOZEN GLUE STICKS?! What, are the kids eating them? [Probably. Little kids eat all kinds of gross stuff.] Are the teachers selling them for profit? [I wouldn't blame them. See above about teachers' salaries]."

Image by Thinkstock.

"We glue kids' mouths shut," Sluiter told me when I asked.

"Totally kidding. They last like 12 seconds ... [and] no matter how vigilant we are in supervising the picking up and putting away of supplies, each time we get the tub of glue sticks out, there are about three to five dead soldiers and lone caps rolling in the bottom of the bin."

(I love teachers with senses of humor!)

But back to the actual issue.

My friend Shannon summed up the class supply list conundrum perfectly, if bluntly:

She wants parents who can budget in school supplies without experiencing a financial burden to "quit complaining about some of the items being communal. Vote for politicians who will quit cutting money from schools. I don't remember my parents having to buy 20 glue sticks, but I certainly don't think any more should come out of teachers' pockets."

Couldn't have said it better myself.


This story originally appeared on 08.11.15.

Health

What I realized about feminism after my male friend was disgusted by tampons at a party

"After all these years, my friend has probably forgotten, but I never have."

Photo by Josefin on Unsplash

It’s okay men. You don’t have to be afraid.



Years ago, a friend went to a party, and something bothered him enough to rant to me about it later.

And it bothered me that he was so incensed about it, but I couldn't put my finger on why. It seemed so petty for him to be upset, and even more so for me to be annoyed with him.

Recently, something reminded me of that scenario, and it made more sense. I'll explain.


The party was a house party.

One of those parties people throw if they're renting a good-sized house in college. You know the type — loud music, Solo cups of beer, and somebody doing something drunk and stupid before the end of the night.

At some point, my friend had occasion to use the bathroom. When he went into the bathroom, he was disgusted to see that the hostess had left a basket of menstrual hygiene products on the counter for guests to use if needed.

Later, when my friend told me about it, he wrinkled his nose and said, “Why would she do that? Guys don't want to see that!"

When I suggested that she was just making them available in case someone needed them, he insisted they could be left in the cabinet or under the counter. Out of sight, anyway.

I wish I'd had, at the time, the ability to articulate what I can now.

To me, this situation is, while relatively benign, a perfect example of male privilege.

A man walks into the bathroom and sees a reminder that people have periods. And he's disgusted. He wants that evidence hidden away because it offends his senses. How dare the hostess so blatantly present tampons and pads where a man might see them? There's no reason for that!

Someone who gets a period walks into the bathroom and sees that the hostess is being extra considerate. They get it. They know what it's like to have a period start unexpectedly. The feeling of horror because they're probably wearing something they don't want ruined — it is a party after all. The sick embarrassment because someone might notice, especially if they're wearing light-colored clothes, or worse, they sat on the hostess' white couch.

The self-conscious, semi-nauseated feeling of trying to get through a social event after you've exhausted every avenue to get your hands on an emergency pad or tampon, and you're just hoping to God that if you tie your jacket around your waist (you brought one, right?), keep your back to a wall, clench your butt cheeks, squeeze your thighs tightly together, and don't ... move ... at ... all — you might get through the evening, bow out gracefully, and find an all-night convenience store with a public restroom.

Or maybe they came to the party during their period, but didn't bargain for the flow to suddenly get that heavy. Or they desperately need a tampon, but their purse or bag is in a room where a couple is not to be disturbed. Maybe they don't know the hostess well enough to ask if they can use one. Or they don't know anyone at the party well enough to ask. Or they figure they can make do with some wadded up toilet paper or something.

Whatever the case, they walk into the bathroom and hear the hostess saying, “Hey, I know what it's like, and just in case, I've got your back." They see someone saving them from what could be a minor annoyance or a major embarrassment.

The hostess gets it.

The person who just walked into the bathroom? They're either going to see that the person throwing the party is super considerate or they're going to be whispering "thanks to Jesus, Krishna, and whoever else is listening" because that is a basket full of social saviors.

But to the guy who wrinkled his nose, it's still offensive that those terrible little things are on the counter, reminding his delicate sensibilities that the playground part of a person is occasionally unavailable due to a "gross" bodily function that he should never have to think about.

In the grand scheme of things, it's a tiny thing. It's a tiny annoyance for the man and a more significant, but relatively tiny, courtesy for the person with their period. After all these years, my friend has probably forgotten, but I never have. As a person whose life is partially governed by a fickle uterus that can ruin an evening faster than a submerged iPhone, his story has stuck with me.

How can you be so offended by a small gesture that has zero effect on you, but could make such an enormous difference to the person who needs it?

It occurs to me now that this is a small but effective illustration of how different people can see the world.

It's part of the same thought process that measures a woman's value through her bra size and her willingness to have sex with him — that everything about us is displayed or hidden based on how men perceive them or what he wants to get from us. Unattractive women should be as covered as possible, while attractive ones shouldn't be hiding their assets from male eyes (or hands, or anything else he wishes to use).

A woman who isn't smiling is an affront to him because it detracts from her prettiness, despite the fact that there might be a legitimate reason for her not to smile (or more to the point, there isn't a legitimate reason for her to smile). Her emotional state is irrelevant because she's not being pretty. It's the line of thinking where a man blames anything other than cheerful sexual consent on the woman being a bitch, being a lesbian, or — naturally — being on her period. Everything we do, from our facial expressions to our use of hygiene products, is filtered through the lens of “how it looks to a man.”

It's the line of thinking where a small gesture from one person to another, an assurance that someone else understands and will help without question or judgment, a gesture that could save a person's evening from being ruined is trumped by a man's desire to see an untainted landscape of pretty, smiling women with visible cleavage and bodies that never bleed.

And people wonder why we still need feminism.


This story was written by L.A. Witt and originally appeared on 8.12.16