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The viral story of how Chewy helped console a pet owner after losing her dog is unforgettable

The best of humanity comes in many forms.

chewy customer service, chewy twitter, anna brose twitter
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A picture of Anna Brose's beloved Gus.

Many of us know Chewy as the online marketplace for all things pet goods. What you might not know is the extra care that the company provides to pet owners after the loss of a beloved fur baby. That is, until one woman’s story went viral on Twitter.

Anna Brose (@alcesanna) had to say goodbye to her sweet dog named Gus. To make an already tragic event worse, she had an unopened bag of dog food purchased from Chewy that would now go unused. Brose was so surprised by the company’s compassion and generosity that she felt compelled to share her experience online.

Her tweet read:

“I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to??”


 


That's right. A full refund, plus a heartfelt note and flowers. NBD.

Much to Brose’s surprise, she was not the only one on the receiving end of such kindness.

Pretty soon stories from other grieving pet parents came flooding in praising Chewy for going above and beyond during their time of mourning.

One person shared, “@Chewy did the same for me when we lost our sweet boy, Murphy Brown. I’d just ordered 2 cases of his special kidney diet food, and they arrived after he passed. But they gave a full refund and told us to just donate the food to a shelter. That act of kindness meant so much.”

A person who works at an animal shelter confirmed this is Chewy’s standard practice, saying, “We often have people reaching out to donate because Chewy told them to reach out to a local shelter. I can’t express what this means to shelter’s like mine. Truly a gift.”

Many reported that Chewy even sends hand-painted pet portraits, like this one:

 

Can you imagine having a beautiful memento like this to cherish? Of course it doesn’t replace the pet that’s now gone, but man, what a great way to make such a painful transition a little more bearable. Customer service is great and all, but this is a wonderful example of businesses displaying humanity.

That kindness isn’t limited to times of grief, either. Chewy apparently sends birthday cards, and seems to often encourage customers to donate all kinds of unwanted items after giving a full refund.

“I bought 4 sling carriers from Chewy to try for my new rescue dog. Only used one. Was shocked when @Chewy told me to just donate the rest after my refund. Brought them to [a] local rescue dog group who were happy to take them,” wrote one person.

As a mother of two cats—and a regular Chewy customer—I was both shocked to realize the company did all this, not to mention touched. I wasn’t alone. People were floored.

 
 
 

As for Chewy—since Brose’s tweet went viral, the company did see it, and left its own response.

“It's the least we could do, Anna. We hope these flowers will help to keep your spirits up.”

We don’t always picture corporations having a heart. But it is a possibility. Huge kudos to Chewy for providing pet owners true care … in more ways than one.

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A 6-yr-old's art teacher said she did her painting 'wrong'. Professional artists disagreed.

Someone is wrong in this story, but it's not the 6-year-old.

Gemma Leighton/Twitter
A 6-yr-old's art teacher said she did her painting 'wrong' and the responses are just great

The impulse and ability to create art is one of the highlights of being human. It's a key quality that sets us apart from the animal world, one that makes life more meaningful and enjoyable. While there are artistic skills that make it easier for people to bring their imaginations into the visible, tangible world, art doesn't abide by any hard and fast rules. Especially kids' art. Especially young kids' art.

There is no right or wrong in art, only expression and interpretation. That's the beauty of it. Unlike working with numbers and spreadsheets and data, there is no correct answer and no one way to arrive at the proper destination. As the famous quote from Dead Poet's Society goes, "Medicine, law, business, engineering, these are noble pursuits and necessary to sustain life. But poetry, beauty, romance, love, these are what we stay alive for."

That's why one mom was furious when her 6-year-old's art teacher told the girl her painting was "wrong."

Gemma Leighton, mother of 6-year-old Edie, shared her daughter's painting on Twitter with a request for support. Edie created the painting in an after school art club, and her art teacher told her she did it wrong.

"You can't do art wrong!" wrote Leighton. "She was so upset as art is her favourite thing to do."


 

Now, we don't know exactly what the teacher said to Edie, or why, but if a 6-year-old comes home upset and feeling like there's something wrong with their art, the teacher did something wrong. Full stop. Six-year-olds are just beginning to learn about technique, and encouragement is the most vital thing a teacher can offer a budding artist.

The internet rightfully pounced to Edie's defense, and the responses are incredibly heartwarming.

Many people shared how hurt they were as children when a teacher told them something was wrong with their art—and that they were wrong. Knowing that grown-ups had experienced the same kinds of unnecessary criticism as kids and realized that it was wrong can help Edie feel confident that her painting is not "wrong."

Others pointed out the famous artists that her painting reminded them of. Seeing how her own painting reflects some of the style and color choices of professional artists can help Edie see the spark of genius in her own artwork.

 

Songwriter Kimya Dawson, most famous for her songs in the movie Juno, shared that a middle school English teacher had told her to stop writing poems because they were "too juvenile."

"I never stopped though and making rhyming poems has been my career for over 20 years!" Dawson wrote in a Reply. "Your painting is perfect! Keep it up! Don't worry what anyone else thinks."

Professional artists chimed in with words of encouragement, pointing out that Edie's use of perspective and expressionism were quite impressive for her age.

"The only 'wrong' is not making art that speaks from your heart," wrote an artist who goes by @Artsy on Twitter. "When she expresses her passion, her vision of her world, her personal reactions to what she sees and feels, she'll never be 'wrong.'"

Now that's how it's done! Experts say that not just general encouragement, but pointing out specific things in a child's work that are the building blocks of art and literacy are key to building their self-esteem. In fact, the creative process in and of itself is great at building a child's self-esteem! It allows them to practice independence and feel immense pride at their finished product, no matter what anyone thinks it looks like. Really the only way to turn art into a negative thing for a child is to criticize it.

Even KISS guitarist Paul Stanley offered Edie words of encouragement.

 art, artists, kids, children, kids art, imagination, play, creativity, self-esteem, education, teachers, parents, moms Judging technique can come later. Way later. For now, just let kids create.  Photo by Bahar Ghiasi on Unsplash  

"Your art is AWESOME!!!" he wrote.

"There is no such thing as doing art 'wrong.' There are only teachers who are wrong!!! Your art shows amazing freedom and spirit. How can that be 'wrong'?!?! Keep doing EXACTLY what you are doing. I LOVE it!!!"

 

Imagine being a heartbroken 6-year-old who has been told by a teacher that her art was wrong, and then seeing a flood of thousands of supportive comments from people who looked at the same piece of art and told you what they loved about it. This is how social media should be used. To lift people up, to encourage and inspire, to share beauty and creativity.

After the outpouring, Leighton created a new Twitter account called Edie's Art for people to share kids' artwork, and gracious, it's a delight to peruse.

There's nothing more pure, more colorful, more full of life than art that came from a child's imagination. They may not have the technical skills to perfectly create what they envision in their minds or what they're looking at for inspiration, but that's part of what makes it so beautiful. They aren't self-conscious enough yet to hold back, and their art comes from a place of confidence and acceptance of their own abilities—that is, until some adult comes along and squashes their artistic spirit.

 

One of my favorite things as a parent has been watching my kids' artistic expressions evolve as they've grown, and I've loved their artwork at every stage. And not just because I'm their mom, but because kid creations are the best reminder of how natural the human impulse to create really is, and how beautiful it is when we share that impulse without fear or doubt.

As for Edie, she didn't let that early criticism keep her down. The original story happened about four years ago, and today Evie continues to pursue art. Her mom still occasionally shares the odd piece or two on Twitter/X, and even posted a fun stop-motion video Evie created using one of her stuffed animals. Clearly, her creative spirit could not be suppressed so easily.

"Edie is now immersed in the digital art world and still creates wonderful things every day Keep creating little artists," her mom shared in a recent update on X.

Keep painting, Edie, and all you kiddos out there. Don't let one person's opinion—even a teacher's—hold you back.

This article originally appeared four years ago. It has been updated.

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Woman who traveled abroad for 2 weeks realizes why she can't marry an American man

"I'm actually embarrassed to talk about this."

via Canva/Photos

A woman holding back her laughter.

One of the biggest topics in parenting these days is the mental and physical drain that comes with being the default parent in a family. The default parent is the one who is first in line when it comes to taking responsibility for parenting duties, whether that means making doctor’s appointments, ensuring the homework is done, or making sure the child has enough socks to make it through the week.

Being the default parent can lead to fatigue and burnout, and the parent can experience incredible anxiety when their attention turns away from the household or family. The situation is even worse when the default parent’s partner only does the bare minimum. Unfortunately, in American society, fathers are often the parents who do just enough to get by and are praised for it.

The notion that men don’t have to pull their equal weight in American family life is so ingrained that when Emma Hughes, a travel nanny with over one year of experience in childcare and family support, visited Sweden for two weeks, she experienced extreme culture shock.


"I've been in Sweden now and I think I've been ruined for American men," the 24-year-old said in a viral Instagram video. "Specifically raising a child with an American man in America, because these Scandinavian dads? Chef's kiss …"

"I'm actually embarrassed to talk about this because all of the observations that I've made have really revealed to me how deeply ingrained [expletive] dads have become like in my brain, and it's just like the default,” she continued.

The notion that fathers only have to do the bare minimum was so ingrained in Hughes’ psyche that she couldn’t understand seeing so many involved fathers in Sweden.

 sweden, swedish dad, swedish fathers, soccer, swedish child A dad playing soccer with his child.via Canva/Photos

"When I see more dads pushing their strollers in the park on a Saturday morning than moms, what does my brain think … That's weird, there is something abnormal about that,” Hughes said. “When I see dads at the grocery store with their kids. When I see dads out at restaurants or in public. It is so deeply telling of a lot of subconscious stuff that I have going on in my brain after working with so many families."

She said that even the best dads she's worked with in America would be considered the "Scandinavian bare minimum." She applauded one Swedish father who purchased a new size of diapers for his baby without being told to do so by his partner.

 swedes, swedish couple, scandanavia, swedish flag, happy swedes A couple holding up the Swedish flag.via Canva/Photos

"Like I watched a Swedish dad go to the grocery store and come home with like four bags of groceries and in that trip he had bought size two diapers for a baby that had previously been wearing size one and was ready to move into size two but that conversation had not happened between the mom and the dad,” she said.

Given Swedish dads' dedication towards their parenting responsibilities, it’s fair to assume that their partners are much happier and stress-free than those in the States. But what about their kids? Researchers at the United Nations who studied “child well-being in rich countries” found that Swedish fathers also ranked high by their children. The survey asked children in 28 countries if it was easy to talk to their dads, and while 67% of children in the study said their parents were easy to talk to, Swedish fathers scored higher at 72.4%. Meanwhile, the U.S ranked 25, out of 28, at just 59.7%.

 sweden, swedish dad, swedish fathers, swedish child, dad reading note,  A Swedish dad reading a note. via Canva/Photos

Ultimately, Hughes makes an important point that Scandinavian men have set a high bar for being fathers and that American men need to step up. The positive sign is that in America, the discussion around default parenting has been getting louder and louder, and hopefully, that will prompt more American men and women to set higher expectations so that one day, American men can catch Sweden’s.

This article originally appeared in May.

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Grandma offers wake-up call for grandparents who can't stop buying the grandkids presents

She's got the perfect solution for what to do when you just can't pass up a great deal at the store.

@morethangrand/TikTok
Gift giving should feel good for the giver and the receiver. But around the holidays, it can be a major cause of stress.

Parents and grandparents find themselves at odds frequently. It could be a disagreement over how much screen time the kids get, battles over grandma giving them too many sweets, or arguments around how often grandma and grandpa should be babysitting. Conflict in their relationships is almost a given, and navigating disagreements in a healthy, productive way is key for the relationship to evolve and grow.

One huge source of that conflict comes in the form of... stuff! All parents can relate to the sense of dread they feel at the sight of the grandparents arriving for a visit with a trunk-full of of presents. Toys, furniture, costumes, decor, you name it. And that's just on a regular Tuesday. Around the holidays, it can get even worse. It's not that they don't want their kids getting gifts, it's just all too much, especially when you live in a home with a finite amount of storage.

DeeDee Moore, a grandma behind the website More Than Grand, recently shared on the her TikTok account that “too much stuff” given from grandparents to their grandkids is one of the main sources of holiday frustration for parents.


 gift guide for grandparents, christmas gifts, in law at christmas, grandparents, parents, kids, family, love Moore says experience gifts, and spending quality time, are better options than trunk-loads of presents.  Photo by Christian Bowen on Unsplash  

“75% of the parents that we surveyed wished grandparents would respect their wishes about gifts,” she explained, noting that while there are myriad reasons why this would be the case, the most common one (and incidentally the one most "waved off” by the grandparents) is the lack of physical space to accommodate.

Now, you might be thinking: How much harm can it really do to give a kid a new card game or a baby doll? Certainly those don't take up that much room. But when Moore breaks down the math, it’s a bit hard to deny.

“Say your grandson has four other grandparents and four aunts and uncles. Each of these people get him one gift for a second birthday. That’s already nine gifts plus something for mom and dad. We’re up to 10,” she said.

“If all of those grandparents buy him three things, and two of the aunts get him a little extra something, that’s 22 presents for a 2 year old who would be just as happy with a box.”

Add in gifts from friends, and random gift-dumps from grandma when she's been on a hot-streak at the thrift store, and you've got a serious storage problem on your hands.

@morethangrand

Gifts should be a joy for both the giver and recipient, but at this time of year, they can end up being a source of conflict. Watch for a tip on how to channel your grandparent generosity! For more ways to navigate hotspots during upcoming holidays, make sure you are on our email list! Go to my bio to sign up! #grandparents #grandparent #CommunicationTips #GrandparentsLove #AdultChildren #NewGrandparent #newgrandma#newgrandparents #newgrandma #Grandparenting #grannytok #HealthyBoundaries #Boomer #EffectiveCommunication #GentleGrandparenting

Yikes, gotta admit that’s a lot. And that’s not counting the additional problems too much gift-giving can incite listed on the More Than Grand website, which included:

  • Undermining the parent’s values that they are trying to instill to their children
  • Damaging a child’s ability to use their imagination
  • Normalizing overconsumption
  • Teaching children to associate seeing grandma or grandpa with getting a gift, rather than focusing on the actual relationship
(Here's another one: Too many gifts steals Mom and Dad's thunder! Parents often put a lot of thought into picking out presents they know their kids will love, only for them to get buried in the avalanche of surprise presents.)

These are all good points, and yet, what to do with all those good intentions and a desire to spoil some precious little nugget? Luckily, Moore has the perfect fix.

“While your grandchildren are faced with getting too many gifts, many children are in the opposite situation. Take some of the things you bought to Toys for Tots or another organization that provides gifts for less fortunate families.”

This allows folks to step into the “true spirit of giving,” Moore concluded.

Viewers by and large seemed to agree, though many also noted how powerful experiential or future-building gifts could be, even if they're not as cute as toys or as fun to open.


@morethangrand

How often do we hear "it takes a village to raise a child'? Grandparents can be that village, but it can be hard to show up the way today's parents need. We created a digital grandparenting course that will teach you everything you need to know to be the village for your grandchild's parents. It's called New Grandparent Essentials, and you can find a link in my profile! It's the best investment you can make in your family as you become a grandparent! #grandparents #grandparent #CommunicationTips #GrandparentsLove #AdultChildren #NewGrandparent #newgrandparents #newgrandma #Grandparenting #grannytok #HealthyBoundaries #Boomer #EffectiveCommunication #GentleGrandparenting

“My in-laws opened up a college fund for both my kids. Instead of stuff they put more money in the account. I’m so grateful!” one person wrote.

Another added, “I am giving experiences and putting money in an account for future needs (college, 1st house, starting business, etc).”

In the vein, here are two other tips grandparents can use for intentional gift-giving…

First and foremost: open up a discussion with the parents. See if they need help with a big ticket item, find out which hobby or sport the child is interested in, ask what’s a definite “no.” this can save a lot of headaches for everyone.

"The gifts should surprise the grandkids, not their parents," as one commenter wrote on the video.

Second: prioritize memories over stuff. A trip to the zoo, an education membership, a ticket for two to the movies…these are often the gifts that truly keep on giving.

And grandparents, don’t forget: just because you’re honoring boundaries, it doesn't mean you have to pass up that sweet little something you see in the aisles. After all, shopping is fun, and it's even better when you find a great deal or a cool discovery. But it can easily go to a little one who could really use it.

For even more tip on all things grandparenting, give More Than Grand a follow here.

This article originally appeared last year. It has been updated.


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Woman who lost her 'pretty privilege' overnight says it changed how she saw everyone

She went from the center of attention to "invisible."

via Canva/Photos

A smiling blonde woman.

There is something extremely unfair about people born with great genetics who are extremely good-looking. Sure, some folks can improve their looks after putting in some work at the gym or learning how to present themselves. but many people we consider conventionally attractive hit the jackpot by simply being born that way.

With little effort, these people have an incredible social advantage in life. They are seen as morally virtuous, receive random favors, are always the center of attention, and are more likely to get raises and promotions at work. The funny thing is that those with pretty privilege don’t realize the incredible advantage they have until it's gone.

What happens when people lose their pretty privilege?

A woman on Reddit recently shared how she realized the power that comes with pretty privilege when she gained a lot of weight, and the world immediately began treating her differently.

 pretty privilege, good looking people, social experiment, beauty benefits, weight, inequity, drinks, date A man hitting on a beautiful woman. via Canva/Photos

“Whether we want to admit it or not, pretty privilege is a thing. And it’s something that I now realize I had for the majority of my life,” the woman wrote in a viral Reddit post. “People were usually very nice to me. I got offered perks like drinks at bars and extra attention when I went out. And I was stared at a lot.”

Things changed for the woman after she had a health condition that required her to take a medication that slowed her metabolism, so she rapidly gained weight. “The fatter I got, the less attention was paid to me. I didn’t notice it at first, but I began to have to ask for customer service at places instead of being offered, and I started to feel invisible, because no one looked at me,” the woman continued. “No one. People would walk right by and not even acknowledge my existence. It was strange at first, then incredibly humbling. I thought, well, this is the new normal.”

The power of thin privilege.

It’s important to note that being a certain weight doesn’t automatically make you good-looking. People can be good-looking at any weight. However, it would be naive to believe that thin people don’t have an advantage in this world.

 pretty privilege, good looking people, social experiment, beauty benefits, weight, inequity,  A woman weighing herself. via Canva/Photos

The drastic fluctuation in the woman’s weight made her conscious of what other people who don’t have the privilege of being pretty or thin go through in life. It allowed her to have greater compassion for people, regardless of how they look. “My personality started to change a little. I began being thankful for any small interaction someone had with me, and responded to any small act of kindness with gratefulness,” she wrote. “I noticed other not conventionally pretty people, and other overweight people, and made an effort to talk to them and treat them like they mattered. I became a better person. Not that I wasn’t a good person before, but I was now more aware and empathetic to those around me.”

 pretty privilege, good looking people, social experiment, beauty benefits, weight, inequity,  A woman with curly hair. via Canva/Photos

The woman soon went off the medication and, just like that, she lost weight, and people began to treat her as they had before. “The first time I noticed it was when I was in a store looking for something, and a handsome male worker came up to me and asked if I needed help. He looked me in the eyes. I felt like I mattered again,” she continued. “Then I instantly felt sad and horrified, because of the cosmic unfairness of life, that how we look really does determine how people treat us, even though it shouldn’t.”

After the woman lost her privilege, she better understood what other people go through. On one hand, she probably enjoys the privilege, but on the other, she feels that the world is much less fair than she once imagined. At least, in the end, it’s taught her to be more empathetic to everyone she meets. “And also, when someone looks at me and smiles, no matter who they are, I give them a huge smile back,” she finished her post.

This article originally appeared in May.

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Studies show non-parents are happier than parents unless 1 of these 3 things are true

"Bundle of joy" might not be the most apt nickname.

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Having kids decreases your quality of life and marital satisfaction, but that doesn't mean you can't be happy.

For decades now there's been one great question looming over society: Does having kids make you happier?

Most studies show that, perhaps surprisingly, people without children tend to be happier, or have more life satisfaction. And when you really think about it, it makes sense why. Being child-free eases your finances and allows you more time to pursue friends, romance, hobbies, travel, adventure, and career aspirations. Having children makes your immediate quality of life and marital satisfaction go down temporarily, or in some cases, permanently. The Surgeon General even recently issued an advisory warning that parental stress is a major public health issue.

But there are three factors that might turn the tide. In the right circumstances, the joy and immense satisfaction of raising children can overcome all the associated stressors and lead to incredible joy and happiness. Other studies from around the globe prove that you might just be a happy parent if:

 parents, parenting, moms, dads, children, kids, family, love, stress, happiness, studies, research When your kids grow up and move out, it's like you've won: That's when the happiness really kicks in.  Photo by Esther Ann on Unsplash  

1. Your kids have moved out

A study from Heidelberg University in Germany specifically looked at happiness in people aged 50 and older. What they found makes a lot of sense.

People who have children were happier than those without, but only in the older age group, and only when those grown children no longer lived at home. Drilling down, the research found that when children become a source of "social enjoyment" rather than stress, life satisfaction increases dramatically while symptoms of depression decrease.

You can think of it as finally getting to enjoy the fruits of your hard labor. After spending decades teaching, nurturing, and shaping your children, your twilight years is when you get to really enjoy them as fully-fledged people who enrich your lives. While there's lots of joy and fun and happiness to be found in the younger years, those years are also marred with financial and other stressors which can subdue our overall happiness.

2. You have a lot of money AND good work/life balance


 parents, parenting, moms, dads, children, kids, family, love, stress, happiness, studies, research Parents struggle to make enough money while devoting time to caring for and enjoying their kids.  Photo by Tim Gouw on Unsplash  

One study out of Bocconi University in Milan, Italy found that "Parents are happier than non-parents ... as long as parents feel they can handle their work pressures to find work/life balance and they have the financial and other resources they need."

Oh, is that all?

Some estimates say it costs roughly $24,000 per year to raise a child, on average. A family with three kids would need to make about $75,000 just to cover the absolute bare minimum food and childcare costs — yowza! The costs are more when they're young (daycare, childcare, diapers, toys) but it never stops being expensive. Parenting is also extremely time-consuming, requiring several hours per day of childcare and extra housework for most families.

The impossible conundrum that many parents find themselves in is somehow having enough money and enough time to do it all. It's easy to see that if you can somehow solve that puzzling equation, yeah, you'd be a heck of a lot happier. Easier said than done!

3. You don't live in the United States

 parents, parenting, moms, dads, children, kids, family, love, stress, happiness, studies, research Parents in Spain, Norway, Sweden, Portugal, and more are enjoying more time off to spend with family.  Photo by Mauro Lima on Unsplash  

In 2016, The Council of Contemporary Families wanted to look into whether parental discontent was a global phenomenon or not. So, they studied parents and non-parents from 22 different countries to see if they could find any differences in life satisfaction.

The report found that parents in countries like Norway, Hungary, Portugal, Finland, Sweden and Spain were shown to be happier than non-parents.

And yet, according to Time Magazine, "Of the 22 countries the researchers studied, America has the biggest happiness differential between parents and the child-free."

The report specifically cites the high cost of childcare for young children and the limited amount of paid leave Americans receive—and not just parental leave, but simple vacation time. Countries like Spain and Portugal mandate anywhere from 22-30 paid leave days per year, while Americans average about 11. That allows for significantly less time to actually enjoy time with your kids, and has a big impact on our happiness, or lack thereof.

Of course, happiness can be measured in a lot of different ways. Is happiness a blissful feeling of freedom and joy? Or is it a deep satisfaction and sense of purpose in your life? Or maybe a combination of the two?

What the overall body of research seems to show is that there are many different paths to happiness, whether you choose to have children or not. Finding joy and satisfaction in your life as a parent might be considered "hard-mode." There are a lot of obstacles working against you, especially in America, but the research is beginning to give us some clues about how we can get there.

This article originally appeared in May.

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