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Oregon utilizes teen volunteers to run their YouthLine teen crisis hotline

“Each volunteer gets more than 60 hours of training, and master’s level supervisors are constantly on standby in the room.”

mental health; suicide prevention; crisis hotline; teen mental health; mental health crisis

PBS YouTube Screenshot

Oregon utilizes teen volunteers to man YouthLine teen crisis hotline

Editor's Note: If you are having thoughts about taking your own life, or know of anyone who is in need of help, the 988 Suicide & Crisis Lifeline is a United States-based suicide prevention network of over 200+ crisis centers that provides 24/7 service via a toll-free hotline with the number 9-8-8. It is available to anyone in suicidal crisis or emotional distress.

Mental health is a top-of-mind issue for a lot of people. Thanks to social media and people being more open about their struggles, the stigma surrounding seeking mental health treatment appears to be diminishing. But after the social and emotional interruption of teens due the pandemic, the mental health crises among adolescents seem to have jumped to record numbers.

PBS reports that Oregon is "ranked as the worst state for youth mental illness and access to care." But they're attempting to do something about it with a program that trains teenagers to answer crisis calls from other teens. They aren't alone though, as there's a master's level supervisor at the ready to jump in if the call requires a mental health professional.

The calls coming into the Oregon YouthLine can vary drastically, anywhere from relationship problems to family struggles, all the way to thoughts of self-harm and suicide. Teens manning the phones are provided with 60 hours of training and are taught to recognize when the call needs to be taken over by the adult supervisor.

"We’re not medical professionals. We’re like a sidekick, really. The person has the option to choose what they want to do," Mia, a YouthLine volunteer, told PBS NewsHour. "They’re like the hero of the story. We’re just there to assist them to make that choice."

The uniqueness of this program is the fact that teens are helping teens, and while that may seem strange to some, William Brangham revealed to PBS NewsHour that research shows teens actually cope better with stress when interacting with peers. A study from 2017 shows that interacting with peers after a particularly stressful event helps calm emotional upset.

Surprisingly, the program isn't new. It's been around for 20 years and has mostly received calls from Oregon, but since 2021, calls have been coming from all over the country. Since fielding crisis calls can take a toll on anyone who does it, YouthLine has worked to combat the impacts on the volunteers.

"Woven into all of the mentoring, all of the training are these—these safeguards for these young people, that we have contact information for their parents. We can reach out to them if they need to. They do check-ins every day after every shift. We underestimate the capacity of what young people can do to help other young people. As adults, it’s easy for us to say they can’t do that. But they can," Emily Moser, YouthLine’s director told PBS.

The program won't solve the mental health crisis amongst teens, but it can certainly help fill in the gaps.

Watch the full segment below:

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David Rossler returns to the place where he hid from the Nazis during World War II.

David Rossler, 84, and his mother were taken in by Georges Bourlet and his four young adult children in 1944 and allowed to hide in their home in Brussels in the waning months of World War II. Rossler and his mother were Jewish, and Belgium was occupied by Nazi Germany. If caught, they’d be taken to a concentration camp.

Rossler had already lost his uncle and grandfather after they were taken to Auschwitz concentration camp in Poland and he would lose his father, hiding elsewhere, to an illness.

Bourlet and his family were also in danger if they were caught hiding the mother and child from the Nazis. "People who protected Jews were simply risking their lives. You wouldn't end up in jail, but in Auschwitz—and Auschwitz, you didn't end up anywhere but in the crematoria," Rossler said in a video produced by MyHeritage.com.

After Allied forces liberated Belgium in 1945, Rossler, who was born Daniel Langa and later took the name of his stepfather, moved to Austria and lost touch with the Bourlets.

As Rossler entered his 80s and was in declining health, his final wish was to thank Bourlet’s family for the incredible bravery and humanity he showed him and his mother during the war.

For years, Lionel Rossler, David’s son, did everything he could to find the family, including putting ads in the paper and posting on social media. After one such post, he received a message from Marie Cappart, country manager for MyHeritage in Belgium, who wanted to help.

MyHeritage is an online genealogy platform with 90 million family trees. Rossler's story hit close to home with Cappart.

"My husband lost his grandfather during the war. He died at the concentration camp in Auschwitz-Birkenau," Cappart told Newsweek. "My own great-grandmother also died in the camp at Ravensbrück. She was British and was in Belgium as part of the resistance. Sadly she was caught by the Nazis and deported. She never came back."

\u201cDavid Rossler, center, with members of the Bourlet family. A Belgian genealogist recently helped the 83-year-old man reunite with the family that saved him and his mother during World War II.\n\nhttps://t.co/CVWQ3SLbH0\u201d
— Stephen Uzzell (@Stephen Uzzell) 1653404305

“After browsing records and cross-referencing data, Cappart found an Anne-Marie Bourlet, born in Auderghem in 1929,” Lionel said, according to SWNS. “She discovered that Anne-Marie married someone with the surname Dedoncker and had five children—all of them possibly still alive.”

“After a bit more research, Cappart found Xavier, one of Georges Bourlet’s grandsons, and managed to contact him,” he continued.

Finally, after 75 years, David Rossler returned to the place where he hid in 1944 and 1945 and thanked Bourlet’s five grandchildren.

\u201cA man has returned to the home he and his mother hid in from the Nazis nearly 80 years ago - while his uncle and grandad died in Auschwitz. David Rossler, 85, was just five years old when he and his mother, Haja Sura Zoltak, were hidden by the Bourlet\n\nhttps://t.co/jmFZsupNaJ\u201d
— Times of Bristol (@Times of Bristol) 1675784891

“It was an incredibly emotional day for us,” Lionel explained. “I was able to see, with my own eyes, the place where my father was kept safe from the Germans all those years ago.”

“If I had Mr. Bourlet in front of me, I would want to kiss him,” said David. “To say thank you with all my body, with all my life, I am alive, I have a family of which I am very, very, very proud. To tell him that my life is thanks to him.”

Bourlet didn’t know it then, but his bravery saved the lives of nine people.

“Because of his heroic action, Georges was able to save the lives of my father and grandmother,” Lionel said. “Nine people were saved thanks to what he did; my brother, myself and our children would not be here today if not for his courage and kindness.”

As a final “thank you” to Bourlet and his family, the Rosslers want him to be recognized as Righteous Among The Nations at Yad Vashem, the World Holocaust Remembrance Center. This honor is for non-Jews who risked everything during the Holocaust to save Jewish people.

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