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Compassion fatigue is real, but this hospital’s approach might just be the antidote.

Musician Terrie Miley always wears a smile. What makes her unique is who she smiles for, and how she keeps it up. As a hospice musician, Miley’s everyday work involves going to see patients who are in their final hours and using music as a way to help people tell their stories. “The story of…

Musician Terrie Miley always wears a smile. What makes her unique is who she smiles for, and how she keeps it up.

As a hospice musician, Miley’s everyday work involves going to see patients who are in their final hours and using music as a way to help people tell their stories. “The story of their lives,” as she puts it.  


While many of us would do anything to avoid the idea of coming face-to-face with our own mortality or sharing space with a total stranger who is on the brink of death, Miley has chosen to face it every single day in hopes of bringing them peace in their final hours.

Most people who volunteer walk away with the knowledge that they’ve made a difference; Miley walks away knowing that she has just said goodbye.

But with such intense emotional labor comes the need for self-care.

For Miley and her colleagues at Dignity Health, the team decided to enact a mindfulness program consisting of meditation and breathing exercises to help their employees feel present during those long, hard hours on the job.

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