The more we understand each other, the better we can help each other out.
There’s a big difference between saying "I feel sorry for you" and "I'm sorry about the situation you're facing."
"I feel sorry for you" is sympathy while "I'm sorry about the situation you're facing" is empathy.
A lot of people have trouble with the difference between these two phrases, though. That’s why "Sesame Street" asked both Murray Monster and Academy-Award-nominated actor Mark Ruffalo to explain empathy.