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customer experience

Evoni Williams says she was just doing her job. But what she did made a lot of people take notice.

78-year-old diner Adrien Charpentier needed a little help cutting up his breakfast at a Texas Waffle House restaurant. Williams could have simply ignored his situation. Instead, she quietly took charge and helped him enjoy his meal without calling attention to herself.

However, fellow diner Laura Wolf was paying attention and snapped a photo of the interaction. Wolf posted the photo on Facebook, where it quickly went viral.

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