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When one mom took to a medical platform called CrowdMed, her son Joseph was in desperate need of help.

"My son feels like an old man," she wrote. "He suffers from constant, debilitating fatigue, painful body aches ... he feels like he's dying."

After submitting his case to the site, more than 40 "medical detectives" — medical experts from around the world — took it on. They came to the consensus that he most likely had Lyme disease, even though that had previously been ruled out by his physicians following negative test results.

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When non-essential businesses in NYC were ordered to close in March, restaurants across the five boroughs were tasked to pivot fast or risk shuttering their doors for good.

The impact on the city's once vibrant restaurant scene was immediate and devastating. A national survey found that 250,000 people were laid off within 22 days and almost $2 billion in revenue was lost. And soon, numerous restaurant closures became permanent as the pandemic raged on and businesses were unable to keep up with rent and utility payments.

Hot Bread Kitchen, a New York City-based nonprofit and incubator that has assisted more than 275 local businesses in the food industry, knew they needed to support their affiliated restaurants in a new light to navigate the financial complexities of shifting business models and applying for loans.

According to Hot Bread Kitchen's CEO Shaolee Sen, shortly after the shutdown began, a third of restaurant workers that they support had been laid off and another third were furloughed.

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