Sometimes, it's the little gestures in life that end up making the biggest difference. Just ask New York City bus driver Ron Ruiz.

He's driven countless people around the city on the job, but there was one passenger he won't ever forget.

She was an elderly woman who looked "completely lost," as he tells the story in the latest video from #WhoWeAre, a series by Upworthy and Storycorps. Ruiz asked the woman if she needed some help, and she told him she was meeting friends at a restaurant but didn't know where it was.

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