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If you've ever worked in customer service — especially as a server or barista — you know how rude people can be. Just because you're behind the counter or taking their order somehow makes you less of a human being.

It's often said that a great way to judge someone's character is how they treat their server. Some folks try to act superior by talking down to them while those who have empathy understand their jobs are stressful and treat them like real people.

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Ah, yes. COFFEE.

GIF via Starbucks.

We love it. No doubt many of us rely on it. And in one year, well, we've collectively spent around $40 billion on it. (Yes. BILLION.)

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Natasha Rossi believed she had the perfect life.

She had two awesome kids — two and a half-year-old identical twins — and the love and support of her boyfriend, Desi. Life, she thought, could only get better.

All photos via Upworthy/Walgreens.

Then, in January 2019, she was hit with some of the hardest news that anyone can hear.

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